Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a remanufactured engine from Nflow end of June 2024. The engine arrived fast I got it installed. After installation and running the machine I noticed it leaked oil from the oil drain plug. I reached out to Nflow and was instructed to try a new drain plug and that didnt work. I was then told to have a helicoil installed so I brought the machine to a ******* dealer to have it installed. The helicoil was “covered” by warranty but to this day I have not been. Paid for it. The dealer still couldn’t get the machine to stop leaking and Nflow decided its best for me to have the engine pulled and sent back and they would send a different replacement engine. I have the motor pulled and sent in and a few days later the “new” replacement is sent back. I have the dealer install and this 2nd engine has the same exact issue with leaking oil from the drain plug. Nflow warranty team then back tracked from telling me I got a different engine to they were replacing parts to trying to repair the leak. The tell me to pull the engine again and they’ll send a new one. This time I made them send the replacement before I sent in the engine that leaked oil to make sure I got a different engine. The 3rd engine arrives and I have the dealer install again. This time the engine does not appear to have any issues and I bring it home. Once home I take it for a slow drive around the neighborhood on paved roads and after 6 miles I start hearing a noise and as I turn around to come home the noise progressively is getting louder until finally the motor gives out and locks up, leaving me stranded. Again, I bring to the dealer and again Nflow instructs me to have engine removed and swapped. This time when the Nflow engine locked up it damaged some parts on the flywheel and I’m being told it’s not covered under warranty and I’m going to have to pay the $600 for parts. It’s currently November 9th 2024 and I’m now worse off than I was in June when the factory engine had issues.

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ******* and **** *******. We have been advised by ********** Motor Sports in *********, KY that upon inspection of our 2018 Razor Turbo Xp, that it will need the engine replaced once again. The first engine blew up on April 28, 2022, it was sent to ********** the next day. ********** ordered a remanufactured engine from your company it was installed by ********** and we were able to pick it up finally on or about October 21, 2022. The timeline of events between when we brought it until when we could pick it up in October 6 months later was a tangled trail of issues between the inspectors, the shipping or whatever but we did not have use of our UTV for the next 6 months. On October 24, (3 days later) we discovered that the engine case had been welded even though we had paid for, out of pocket, $850.00 for NEW NOT USED engine cases. We contacted ********** they picked up the unit and took to their facility and they advised us that NFlow was sending a replacement engine in an attempt to warranty that engine. December 15, two months later, we were able to bring home our SXS once again. December 22, 7 days later, it blew an intercooler suspected to be from excessive pressure from a leaking head gasket. Back to ********** on December 30, 2022. We paid $1027.00 out of our own pocket (see attached invoice) to avoid the long delays in dealing with the warranty inspectors and shipping and whatever else excuses for delays. We were finally able to pick up our SXS on March 25, we are now 11 months from the original breakdown date, we have had it in our possession a total of 10 operable days. May 6 Engine knocking. No smoke, just knocking like a rod cap had came off the crank. We called ********** they came to pick the unit the next day because they were told they had to do yet another inspection. In all 3 motors there was a combined less than 200 miles. ********** contacted us and advised that they had requested a refund because we told them we do not want another motor from NFlow. They told us that the person they spoke to at Nflow denied their request for refund. At this time, we are asking for a payout in the amount of $6029.48 We have enclosed a quote for the cost of a used motor from a different company. We haven’t chosen to purchase a brand new motor and at this time, we are willing to accept this price to resolve any future claims and waive any right to future claims regarding this matter in an effort to make this go away. We have no desire or intention of having another defective part shipped, installed and again returned, based on the history of the quality of product you have provided to us. We feel this claim is more than reasonable and the situation can be resolved quickly and easily. Otherwise, we will seek the advice from an attorney and pursue for damages, loss of use of equipment, labor, new engine, and undue emotional distress and loss of one year from our manufacturer warranty while it sat broke down. We are very reasonable people and we would anticipate that this situation can be settled. This is our only correspondence in writing and please respond in writing with your intentions. Our home address for all mailings is ******* and **** ******* *** * ***** Street ****, KY *****. Or you can contact ********** motorsports for communications, we will not accept another refurbished engine from your business. Thanking you in advance, ****** & **** *******

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a reman engine from Inflow for my 900 Polaris ranger. Inflow sent the engine to the Polaris dealer for installation. The old engine was running when it was removed so the core was a running core. Nflow said they would credit the core charge back once they receive the core and inspect it to make sure it was a good core. The core was shipped back to nflow Dec. 30 of 22. Nflow kept telling it would be about 2 weeks for the credit. It is now Feb 3rd and still no credit. After multiple text and conversations with nflow they continued to tell me I would have it by end of the week. Still no credit. I am going to start legal actions against Nflow.

  Business Response

  Date: 03/22/2023

  Mr. *** *******, VP at the BBB, took a phone response from **** **.  This was her response:  A refund was sent on February 2, 2023 and the check has been cashed.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nflow has rebuilt my polaris 800 motor tree different times, i had three different companies take it out and send it off then put it back in,one time i only put 90 miles on it between rebuilds, thae last time they rebuilt it was 3 years ago, they say its out of warranty, it needs rebuilt again, i average about 125 miles a year, its a 2010, i have over 2 3,000 in it, they wont answer my phone calls when they do they say they didnt get the warranty information ive sent in two times, they have rebuilt it 3 times in 5 years

  Business Response

  Date: 09/30/2022

  Business Response Mr. ******* is not our direct customer. He purchased an engine through Semo Motorsports on 7/31/2017. Even though the warranty time had expired we paid Mr ******* $650.00 for warranty issues. That was paid on October 1, 2019 Consumer Response Ive filed this complaint before have not heard anything sice august, nflow has rebuilt my motor 3 times had 3 different companies take it out and put it in, nflow said these companies were putting it in wrong,one time i had put 90 miles on it Business Response Mr. ******* is not our direct customer. He purchased an engine through Semo Motorsports on 7/31/2017. Even though the warranty time had expired we paid Mr ******* $650.00 for warranty issues. That was paid on October 1, 2019 Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) still dont know if they will fix it or not

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a local shop diagnose my 2016 Polaris ranger 900. After review the timing chain tensioner went bad. He told me it would be 7000 for a rebuilt motor and hopefully get a core charge back. Few months later I got the motor back. After a couple days a light came on my machine it was hot. Checked oil it had none showing on dipstick Took it back to the shop They said it must have been a bad gasket. Brought it home and same thing happened. I ran it out of oil again. Shop finally found the culprit. Inflow put to long of a guid pin in the case allowing it to not seal the motor. So I have ran it out of oil twice and now the motor is ruined. The shop that had inflow rebuild the motor will not do anything I purchased a extended warranty for 500 dollars. All this happened in warranty. I do not run the machine hard it is used on the farm with cows. They told us to bad not our problem.

  Business Response

  Date: 09/30/2022

  Business Response Our sales department has already reached out to Mr ****. We believe the issue has been resolved.