Business ProfileforPinheads Entertainment Center

On 12/2 I called the ***********, establishment at 3p to inquire about getting a lane for the party that I was with. The woman on the phone stated that if we got there around ***** there should be a lane open, and that our entire party did not have to be there to check in. However, when members of our party got there to check in they told us they didnt have any lanes open and wouldnt. I explained that was not what we were told and they were very rude about it. However, we stayed to at least enjoy the atmosphere and play the arcade. While there, there were SEVERAL lanes that were not occupied the entire time we were there. Then, when we went into the prize room our daughter selected a stuffed animal in a bin that said 250 tickets which she had enough for. When we went to check out the man working the register stated it was 450. We explained to him that the bin with ALL of the same stuffed animals our daughter chose said 250. When he went to check he quickly changed the sign and told us we were wrong and became very rude about it. We then told him that it wasnt right, and that they need to honor the price, whether it was wrong or right. He refused. We asked to speak to a manager. The man went to the back and came back out and told us there was nothing he could do. I asked where the manager was and he told us that she didnt want to speak to us. At this point I explained that I understood how their system worked because I had previously worked at an establishment like it before and I knew they were able to override it. At this point the young girl that was working the other register said good for you and became extremely rude with us. After that I had to walk away because I was so upset with how I was being treated.