Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was in the process of buying a car online and talking with the dealership by phone and text. A deposit was placed on a car and the dealership sold the car.

  Business Response

  Date: 12/26/2024

  Money was refunded and transaction reversed 1 hour after she placed the deposit. Receipted attached. 

  Customer Answer

  Date: 12/26/2024

  Above I have sent the bill of sale and and email between me and my credit union and the dealer about the deposit !  The company called me to make a deposit and whenever I did they called back 30 mins later to say that the car was being sold to someone that the company owner knew for his daughter!  I was in the process of wiring money when I received this call . My bank had already processed the paperwork and deposit was made and taken from my account!! 

  Customer Answer

  Date: 12/26/2024

  Above I have sent the bill of sale and and email between me and my credit union and the dealer about the deposit !  The company called me to make a deposit and whenever I did they called back 30 mins later to say that the car was being sold to someone that the company owner knew for his daughter!  I was in the process of wiring money when I received this call . My bank had already processed the paperwork and deposit was made and taken from my account!! 

  Customer Answer

  Date: 12/26/2024

  Above I have sent the bill of sale and and email between me and my credit union and the dealer about the deposit !  The company called me to make a deposit and whenever I did they called back 30 mins later to say that the car was being sold to someone that the company owner knew for his daughter!  I was in the process of wiring money when I received this call . My bank had already processed the paperwork and deposit was made and taken from my account!! 

  Customer Answer

  Date: 12/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  ************ cost me the sale of another vehicle, i went with ************ after I paid my deposit to secure the purchase!!  They did refund my money after I filed this complaint. However they also cost me time and effort to find and secure another car. I worked with this company for 2 days to secure this vehicle. 
  Regards,
  
  ******** *** *******
  

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a vehicle 6 weeks ago Has complete frame rot Dealer will not respond to calls or emails Left a review Paid over ****** dollars for said car Car is off the road now with frame damage / strut failure that almost killed me on the road

  Business Response

  Date: 11/14/2024

  This is not valid I personally spoke to the customer yesterday.. He purchased a 16 year old car and was given opportunity and was advised and signed that he should inspect the car. We do not guarantee older car and his claim is simply a physical damage not a mechanical break down. 

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  When I spoke to the dealer they said they would look into it. They would speak to a service manager . This took another week. Out of the 7 weeks Ive had the vehicle I have had it at the shop for 2 of them going on 3. The vehicle had multiple leaks , front and rear diff and transmission fluid leaks . Most were covered by warranty except the total cost of 1500 of out my pocket . I sent the video to the dealer from ******** showing these issues . I didnt complain, I paid for these fixes but Mercedes refuses to touch the cracked frame . It is on both sides of the vehicle and would not be seen by a normal customer . This vehicle should not have been sold to me with a cracked chassis regardless of age . This is not wear and tear from me this is undisclosed frame damage and should be considered fraud if not handled properly . I have tried to speak with the dealer and have only been able to get contact the last few days which I feel is because of this complaint. So far I am out 1500, 2 weeks of no vehicle and costs of 5k plus if anyone would even considering the repair . Currently ******** refuses to fix the chassis/ frame. I am still making payments on the vehicle as well. This is an absolute mess and Ive been nothing but fair to the dealer 
  
  Regards,
  
  ***** ******
  

  Business Response

  Date: 12/05/2024

  Mr. ****** Purchase the car As-Is we informed him that he should inspect the car and signed waiver acknowledging that he didn't want to do that. Please see the attached document. 

  The car he purchase is close to 16 years old. He Immediately took the route of writing bad reviews and bashing our business in every channel possible. 

  Customer Answer

  Date: 12/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  The company has not communicated on this issue . They solved a vehicle with a cracked frame . No normal consumer would find this issue . It is cracked in two spots and not drivable . It is so bad that ******** would not fix this issue . I sent ****** Imports the video and results of the findings and its been 3 weeks. It is not a bashing , it is a review and will continue to be reviewed because they have no communicated or helped in any capacity . I will need a lawyer for the sale of this vehicle . You are not allowed to sell a vehicle with a cracked frame . Simple . Not only will they not take responsibility in any capacity , they do not communicate . Its been 3 weeks . I will continue to update my review and I have no issue hiring a lawyer . I called the bank with the loan as well because they need to know whats the dealer did as to why they are not being paid on the vehicle anymore . It is absolutely absurd . This dealership really needs a wake up call 
  Regards,
  
  ***** ******

  
  

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first issue that occurred was the dealership shorted my payoff amount to the bank of the vehicle I traded in. The contract clearly stated the payoff amount they had to pay but they shorted it ~$900. They did send me a check after me pressing them. The second issue was that they sold a warranty to my wife that differed then what we discussed over phone. The owner, ******, was nice when I reached out and gave me a few options they would do to make it right. The option I selected was to cancel warranty and get a full refund of ~3k. This is all documented in emails coming from owner. It has been close to 4 months and multiple emails where I am unable to get a response from them or a check. So currently I have no coverage nor the refund.

  Business Response

  Date: 09/09/2024

  We have tried helping **************** in anyway we can.. Things have process and procedures and **************** doesn't have the patient when cancelling warranty we did let him this process is ****** days we just received the cancellation check from the warranty company on 9/6 which is well around the 90 days and he should be expecting his refund check this week. All of this has been communicated with him we have no intention of delaying or not accommodating him. But when you cancel a warranty, warranty companies take their time they want to make sure there are no outstanding claims. Specially when you just buy a warranty an cancel it, it takes ***** days when a warranty get set up and you can't cancel before it's activated but the cancellation still 100% refund - $25 cancellation fee. 

   

  Regarding the payoff. The bank that he used we have online relationship with and he made a payment before payoff went out and when we paid online they took out only pay off amount and we refunded him the difference. Nothing here we did wrong. not sure why this is a complaint you trade your car don't make a payment. 

   

   

  Customer Answer

  Date: 09/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. They have promised to send check this week.

  
  
  

  Regards,

  ***********************

  Customer Answer

  Date: 09/29/2024

  I closed my complaint showing it as resolved in good faith with dealership; However after several more weeks of the credit still has not been provided to my bank or myself. I would like to reopen this and leave it open until I receive credit.

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

   
  I closed my complaint showing it as resolved in good faith with dealership; However after several more weeks of the credit still has not been provided to my bank or myself. I would like to reopen this and leave it open until I receive credit.
  

  Regards,
  
  ***** ******

  
  

• Initial Complaint

  Date:08/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told the vehicle was in pristine condition before wiring $38,000. The sales rep ************************* lied to me. I specifically asked him if the car had any exterior damage, he said no. I then drove 5 hours to pick the car up, upon arrival I realized every single panel of the car had a scratch or paint damage. I thought oh well he was a liar. Then the next day in the sun light I realized the front head light was cracked all the way thru. ($2,000 not including labor) I called and he lied and said he told me about it, when I have text message proof that he did not. the manager stated that he instructed ****** to disclose the damage, and that he lied to him as well. I also specifically asked if the tires were in good shape and he said yes. That was a lie, the tread depth is at an unsafe to drive level according to my dealer. The entire front end of the car has had body work done, They left all of the tape underneath the bumper and there are runs and overspray every where to prove it. Again I asked ************************* if it had any body work and he lied and said never. The manager ******* was very respectful and admitted to ****** lying but said that it was out of his hands and that I would have needed to catch this before I left the dealer. However I arrived there 10 minutes before they closed and had just drove 5 hrs.

  Business Response

  Date: 09/04/2024

  Customer came in person, Inspected the car chose to proceed with the purchase. Later calls back with all kinds of acquisitions of our employee instead of working with management the proper way. We have reviewed all communications videos that was sent by sales *** ahead of time. We have agreed our employees had disclosed everything and customer came in person and inspected the car and validated the information and continued with his purchase. 

  If instead of yelling and filing complaints would of just simply reach out to the ownership we would of probably gone out of our way to make sure whatever his issue is to correct it. But this is not the case. 

   

   

  Customer Answer

  Date: 09/04/2024

  Better Business Bureau:
  There was no yelling. I did call management immediately. The manager ******* told me that he agreed ************************* lied to him, and did not disclose to me the broken headlight as the ******* the manager had instructed him to do, prior to my arrival. He stated that he agreed I was owed this being made right. After not hearing back from him the following day, as he said I would, I then had to call back 3 times asking for him, once I finally reached him, he apologized but stated that the owner said that because i did not catch the broken light when I picked it up, he would not be willing to make it right. So the businesses claim is false. I made multiple attempts at contact. Did not want to go this route, I even told the manager that if they will make it right, I will delete any and all bad reviews and ***lace them with positive ones. I would be more than happy to discuss this with the owner . Further, the owner, manager, and sales *** have my cell phone number from the purchase.

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************

  
  

  Business Response

  Date: 09/06/2024

  We don't respond to bullying by heavy bad reviews and pressure. If you like to be taken care of you can call the dealership have a conversation with the owners. But first remove all of your incorrect reviews and lies than we can see how we can address your issue. you could of done this the first time around. Yelling, barging, writing bad reviews to get us fold isn't going to do it. 

   

  Customer Answer

  Date: 09/06/2024

   

  Better Business Bureau:
  your response is as fraudulent as your sales rep. ** I stated, I called your management team over 10 times to try and work this out . The end result was that he stated the owner said, because I did not catch the damage the night I picked it up, that they would not work with me. He also stated that he knew *********************** lied and did not disclose it to me, and that he was very sorry for how the owner was responding . So again I am not sure why you keep accusing me of not handling this right. I told him if that is the owners stance then this was what I was going to do . I told him to please have the owner call me . I waited a month. After never hearing back, I have only just now began my online reviews .

   

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car from fishers imports on May 8th 2023. I currently have a warranty on the vehicle from the leader dealership ( ************************** I also have a tire and rim warranty on the vehicle as well. Ever since I have purchased the Vehicle I have had countless issues with the vehicle. The dealership ( ****** Imports) keeps telling they don't see the issue with vehicle. The dealership (****** Imports) final found a crack within my rim that I caused by mistake. They were finally able to replace my rim, but the rim was not the correct color. The dealership (****** Imports) is refusing to fix the rim that they put on the vehicle that was not the correct one to match the rest of the rims on my car. The solution the dealership (****** Imports) had was to paint the rim professionally. The Dealership (Fishers Imports) did not paint the rim professionally. The rim is currently damaged and pitted within the paint. The dealership (Fishers Imports) would not give me paperwork like they do when they work on my car. The dealership (Fishers Imports) took pictures of the rim told me they would get back to me. I have also made them aware that my gas light in my vehicle has went out. The dealership (Fishers Imports) advised me they were able to fix the gas light. A few days later after fixing my gaslight the light went out again. I have advised the dealership (****** Imports) that the gaslight has went out. in the process of trying to fix the gaslight they have caused other issues within my vehicle. The Dealership (****** Imports) is refusing to work with me to fix the issues they have caused with my Vehicle. I'm just wanting the correct color rim replaced. We would also like to be credited to take my vehicle to another shop to fix the issues they (****** Imports) have caused as they were trying to fix the gaslight on my car.

  Business Response

  Date: 05/06/2024

  To whom it may concern,

  Customer had purchased a car that had wheel painted black as after market option. The tire and wheel warranty only covers the replacement cost of the wheel Original manufactured by the car. After numerous customer complain we decided to cover the cost of the re painting of the wheel as a curtesy to the customer. Every time you brush a wheel the paint will come off and there is no other solution to this matter. 

  We advise customer to take their wheel to alloy wheel repair in ********* and have them correct it to their standard we are not in business of painting wheels. When we sold the car it was in perfect working condition and the warranty they purchased on the wheel only covered the cost of replacing the original wheel nothing after market. 

  We are not following the complaint about gas light. When there is no gas in the car the gas light will come on. 

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in 6/29/23. Most of the purchase was done online. I was sent videos of the vehicle and told it is a certified pre-owned vehicle with 15k miles and purchased an extra 5 year bumper to bumper. I drove the car home over 3 hours to discover the next day the tires are dry rotted (all 4 of them) and a large chunk of rubber missing from one of the side walls. I called and was told the tires passed inspection because they held air. I have contacted the dealership a couple more times past this and have been told the service department would reach out. I also contacted the tire manufacturer (hankook) who agreed the tires are dry rotted and would have been covered under warranty if I was the original owner. These tires are dangerous to drive on not to mention have poor tread on 2 of them. I should not have to purchase 4 new tires on a 3 day vehicle with low miles. *** rot should never pass any inspection as it is a major safety concern. I priced the tires on the vehicle and they are around $750 per tire so I understand why the dealership did this. I find it sneaky and dishonest and would like compensated 4 new tires. I am researching and discussing options as to what can be done regarding this if there is no type of resolution.

  Business Response

  Date: 07/19/2023

  To whom it may concern,

  Customer purchased a 2020 Audi Q8 with 15k miles on it. Customer came in person evaluated the car and choose to purchase it. The Warranty on tires does transfer not sure who made the  statement of warranty of tires does not transfer and it's only for original owner. Tires don't have titles and don't get registered to a specific person every tire has a warranty for specific year and miles. This is fairly new car with super low miles on it with high performance tires they do wear faster than other tires. 

  Happy to help you on saving you on tires if you like to change them we are selling these type of tires for about ******* not sure who quoted you $750 per tire and I believe our store manager just approved a $400 courtesy check to help you with this so not sure what else we can do to be an assistant here. 

  Best

  Peyman

  Customer Answer

  Date: 08/02/2023

  The dealership has not responded and has refused to do anything because I filed a complaint through the BBB. 

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Again, I have explained this multiple times over the phone that the issue is not with the wear of the tires. Yes they were worn out especially the two front tires but they are dry rotted, which is a legit safety concern. Also, the back vent is completely broken. Audi priced me a new vent $300 without installation. The vent was staged to look like it worked but as soon as you touched it, it all fell apart. I personally called ******* and they told me that the tires were covered for dry rot only to the original owner. I called and spoke to them twice so unless youre saying you know something different that is not what they told me also, yes someone told my dad who called because he was upset that someone sold me a car like this That they would give me $400 towards the tires but now they have refused to do that because I filed this complaint so no I never got any money and all you have to do is type in the numbers on the side of the tire to search and thats where I got $750 per tire. Im very educated and hold a doctorate degree but thank you for insulting my intelligence with a simple ****** search. Im 38 years old and have owns several cars. I know how to purchase new tires.
  
  Regards,
  
  ***********************
  

  Customer Answer

  Date: 08/18/2023

  I would like to add that the back air vent is broken. You cant adjust the flow of air but it was staged to look like it was functional. The adjusters were just sitting in the vents for I assume cosmetic reasons and so that no one would notice they were broken. Audi priced the vent at $300 no labor. So I have broken rear vent, 4 dry rotted tires, a false claim of receiving a $400 check (they actually

  told me they would not compensate me because I filed this complaint). 

  Business Response

  Date: 08/18/2023

  Once you remove your complain and multi bad review you have written. We are willing to produce the $400 check as courtesy. You had opportunity to inspect the car in person and check all this items and you chose to purchase the car in as is bases. 

   

   

  Business Response

  Date: 08/23/2023

  *******,

  Again, You were here in person, looked at the car seen all the conditions of the car. Purchased the car As Is. You called back a few days later with complaints that you believe a few tires are dry rodded. We agreed to pay you $400 but doesn't seem this is satisfying your complaint.

  If this is satisfactory please call **********. we will send you form that sums up that you will be satisfied with the $400 and once signed will mail you the check.

  Customer Answer

  Date: 08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I was refused the $400 to go towards the tires due to filing a complaint. That was def never received and I called and **** told me I wasnt getting it because I filed a complaint against them. They back air vent is also broken which is $300. Of course this was staged to look fine but as soon as someone touched, it completely fell apart, so you cannot adjust the air direction at all. It was very very obvious that this was done on purpose vent sliders were placed perfectly where they should be, but just sitting there, and not actually secured to anything. So for dry rotted tires and a broken back air vent, missing 3 rear car seat clip covers. 

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2006 ******** last week & was told repeatedly by texts & verbally that car was fully inspected and nothing mechanically was wrong. Sales agent, **** repeatedly assured me before I arrived to test drive vehicle & then in person car had been fully serviced & upon my arrival both my sister as a witness, ************** agent found hot air blowing from ********** not working & key/ignition wouldn't turn on at first taking several tries. Was told "car had a finicky ignition" but stated he would have his service department schedule an appointment. That Monday after not hearing from him I called & finally he took call saying part was ordered & I could bring it in next Thursday at 10am & it would take an hour for repairs. My ********** waited 2 hours & was told car was about ready. We were there 5+ hours waiting & the service magr. stated car was done & the valve they originally ordered & needed replaced turned into them having to replace the entire AC unit. I have a 3 month, 3 mile warranty on the car. No mention who that is through on any paperwork as they stated it was. They stated I needed to take it to a ******** dealership at my costs to find out why the key/ignition wouldn't connect to turn the engine over. Service mgr. & sales agent reassured me in front of my sister that "I would not be stranded anywhere & that I might have to try it several times but it would work." I told them that wasn't right & it should start on first attempt & they agsin said it would be fine. The car the next day September 2nd & 3rd wouldn't start. They were deceptive in their written texts & verbally regarding that it had a been fully inspected & nothing was found & they stated it only needed an oil ***** even though they knew of the defects with the ******************* They need to make this right. Service mgr. stated he couldn't legally work on my car's ignition problem as they weren't a ******** dealer. This all happened in the course of a 10 days.

  Business Response

  Date: 09/29/2022

  To whom it may concern, 

   

  First for most, I want to  start that the reference issue is regarding a 16 years old Vehicle. We as a dealer do not like selling cars that are that old for this exact same reason. Because clients are expecting to get a $80k new car that they are buying for $15k 16 years later to work and operate just like it was new. 

  We felt as a dealer this car was in a very good condition for its age, there for we committed to provide a limited 3 months **** miles powertrain warranty on the car to give our customer a peace of mind. Also offered our customer to purchase extended warranty and he declined. As disclosed on the paperwork and signed. Customer did complain about the ** blowing warm air. We experienced the same issue when the customer was at our location we notated that issue on the we owe form attached and scheduled the customer to come back so we can address it. Yes it did take 5 hours to address the issue as we had to replace the entire ** unit to fix the issue but there was no question if we were going to do it or not. Because we had  noted and signed that we were going to do the job. although we had limited the job to $150 fix and the cost ended up being $2900 to replace the ** Unit. We didn't even blink an eye it was just the right thing to do. Obviously customer doesn't even appreciate that.

  Customers complaint now is switch on the ignition. That he has to turn it once or twice before the key gets recognized. We understand that, but that wasn't part of the issue. We didn't promise we were going to fix it. We didn't write it down on our we owe form. And it's a 16 years old car it's not going to be brand new with everything working just like the day that was build. We would definitely understand if it wasn't operational. But in this case it is operational you just have to turn the key twice sometime till the unit recognize it.

  And I am 100% positive this is not going to be the last issue this car will have. But for what they paid for was a great value of a car. 

   

  Best

   

  *************************

  Customer Answer

  Date: 10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Please see attached.
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in negotiations with this company to purchase a vehicle for ******. They insisted I fill out a credit application but assured me this was a soft inquiry hat would not affect my credit score. I have attached a screen shot from their website from the time I applied. It clearly states that this is a soft inquiry and would not affect my credit score. They have since removed that statement after I complained. The purchase was never completed because there were issues with the car. This has had a significant negative effect in my credit score. I contacted the dealer and they said that I needed to file a dispute with the credit bureau and they would not dispute it. I filed the complaint and it was denied. I want Fishers Imports to remove these hard inquiries from the credit bureaus. This negative impact on my score will make any loans including a car loan much more expensive. This was a deceitful lending practice.

  Business Response

  Date: 07/11/2022

  To whom it may concern, 
  
  Customer states we insisted to fill out the credit application! That is not correct. Customer chose to fill out the credit application to secure the car as they were multiple customers on this car on their own term on their own computer at their own choice and yes we do pull credit with a soft inquiry. However when we submit it to the banks to secure the loan and terms the banks do pull credit history to issue an approval. Customer then had a lot of request to make a 8 year old car like brand new. And we chose to not do that and customer chose not to buy it as is. Therefor we refunded his deposit and now he is demanding us to remove the banks inquiries. That's not anything in our power to accomplish. 

  Thanks

   

  Peyman

  Customer Answer

  Date: 07/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  [Provide details of why you are not satisfied with this resolution.]

  The company did in fact refuse to hold the car without an application desput what **************** said.  The website itself stated that it was a soft inquiry.  It is the responsibility of **************** and ****** Imports to maintain that promise.  Submitting this as a hard inquiry with the banks was totally inappropriate and I believe a deceitful lending practice.  The discussion about the car and my demands is totally misrepresented.  After the car was insected it was determined that it had multiple expensive issues including non functioning Radio head and Navigation system ($500+), noisy convertible top, separated moldings and more. This however has nothing to do with my complaint.  The company is legally bound to what they represent on their website and the website clearly stated that it was a a SOFT inquiry and that you could have multiple soft inquiries with no effect on your credit score.  In fact, when I spoke to **************** he acknowledges this to be true and has since changesd the content of his webpage.  All in all I consider this very unprofessional and misleading.  I would highly recommend not doing business with this company.
  
  Regards,
  
  *****************