ComplaintsforFishers Imports

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the car from fishers imports on May 8th 2023. I currently have a warranty on the vehicle from the leader dealership ( ************************** I also have a tire and rim warranty on the vehicle as well. Ever since I have purchased the Vehicle I have had countless issues with the vehicle. The dealership ( ****** Imports) keeps telling they don't see the issue with vehicle. The dealership (****** Imports) final found a crack within my rim that I caused by mistake. They were finally able to replace my rim, but the rim was not the correct color. The dealership (****** Imports) is refusing to fix the rim that they put on the vehicle that was not the correct one to match the rest of the rims on my car. The solution the dealership (****** Imports) had was to paint the rim professionally. The Dealership (Fishers Imports) did not paint the rim professionally. The rim is currently damaged and pitted within the paint. The dealership (Fishers Imports) would not give me paperwork like they do when they work on my car. The dealership (Fishers Imports) took pictures of the rim told me they would get back to me. I have also made them aware that my gas light in my vehicle has went out. The dealership (Fishers Imports) advised me they were able to fix the gas light. A few days later after fixing my gaslight the light went out again. I have advised the dealership (****** Imports) that the gaslight has went out. in the process of trying to fix the gaslight they have caused other issues within my vehicle. The Dealership (****** Imports) is refusing to work with me to fix the issues they have caused with my Vehicle. I'm just wanting the correct color rim replaced. We would also like to be credited to take my vehicle to another shop to fix the issues they (****** Imports) have caused as they were trying to fix the gaslight on my car.

  Business response

  05/06/2024

  To whom it may concern,

  Customer had purchased a car that had wheel painted black as after market option. The tire and wheel warranty only covers the replacement cost of the wheel Original manufactured by the car. After numerous customer complain we decided to cover the cost of the re painting of the wheel as a curtesy to the customer. Every time you brush a wheel the paint will come off and there is no other solution to this matter. 

  We advise customer to take their wheel to alloy wheel repair in ********* and have them correct it to their standard we are not in business of painting wheels. When we sold the car it was in perfect working condition and the warranty they purchased on the wheel only covered the cost of replacing the original wheel nothing after market. 

  We are not following the complaint about gas light. When there is no gas in the car the gas light will come on. 

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle in 6/29/23. Most of the purchase was done online. I was sent videos of the vehicle and told it is a certified pre-owned vehicle with 15k miles and purchased an extra 5 year bumper to bumper. I drove the car home over 3 hours to discover the next day the tires are dry rotted (all 4 of them) and a large chunk of rubber missing from one of the side walls. I called and was told the tires passed inspection because they held air. I have contacted the dealership a couple more times past this and have been told the service department would reach out. I also contacted the tire manufacturer (hankook) who agreed the tires are dry rotted and would have been covered under warranty if I was the original owner. These tires are dangerous to drive on not to mention have poor tread on 2 of them. I should not have to purchase 4 new tires on a 3 day vehicle with low miles. *** rot should never pass any inspection as it is a major safety concern. I priced the tires on the vehicle and they are around $750 per tire so I understand why the dealership did this. I find it sneaky and dishonest and would like compensated 4 new tires. I am researching and discussing options as to what can be done regarding this if there is no type of resolution.

  Business response

  07/19/2023

  To whom it may concern,

  Customer purchased a 2020 Audi Q8 with 15k miles on it. Customer came in person evaluated the car and choose to purchase it. The Warranty on tires does transfer not sure who made the  statement of warranty of tires does not transfer and it's only for original owner. Tires don't have titles and don't get registered to a specific person every tire has a warranty for specific year and miles. This is fairly new car with super low miles on it with high performance tires they do wear faster than other tires. 

  Happy to help you on saving you on tires if you like to change them we are selling these type of tires for about ******* not sure who quoted you $750 per tire and I believe our store manager just approved a $400 courtesy check to help you with this so not sure what else we can do to be an assistant here. 

  Best

  Peyman

  Customer response

  08/02/2023

  The dealership has not responded and has refused to do anything because I filed a complaint through the BBB. 

  Customer response

  08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Again, I have explained this multiple times over the phone that the issue is not with the wear of the tires. Yes they were worn out especially the two front tires but they are dry rotted, which is a legit safety concern. Also, the back vent is completely broken. Audi priced me a new vent $300 without installation. The vent was staged to look like it worked but as soon as you touched it, it all fell apart. I personally called ******* and they told me that the tires were covered for dry rot only to the original owner. I called and spoke to them twice so unless youre saying you know something different that is not what they told me also, yes someone told my dad who called because he was upset that someone sold me a car like this That they would give me $400 towards the tires but now they have refused to do that because I filed this complaint so no I never got any money and all you have to do is type in the numbers on the side of the tire to search and thats where I got $750 per tire. Im very educated and hold a doctorate degree but thank you for insulting my intelligence with a simple ****** search. Im 38 years old and have owns several cars. I know how to purchase new tires.
  
  Regards,
  
  ***********************
  

  Customer response

  08/18/2023

  I would like to add that the back air vent is broken. You cant adjust the flow of air but it was staged to look like it was functional. The adjusters were just sitting in the vents for I assume cosmetic reasons and so that no one would notice they were broken. Audi priced the vent at $300 no labor. So I have broken rear vent, 4 dry rotted tires, a false claim of receiving a $400 check (they actually

  told me they would not compensate me because I filed this complaint). 

  Business response

  08/18/2023

  Once you remove your complain and multi bad review you have written. We are willing to produce the $400 check as courtesy. You had opportunity to inspect the car in person and check all this items and you chose to purchase the car in as is bases. 

   

   

  Business response

  08/23/2023

  *******,

  Again, You were here in person, looked at the car seen all the conditions of the car. Purchased the car As Is. You called back a few days later with complaints that you believe a few tires are dry rodded. We agreed to pay you $400 but doesn't seem this is satisfying your complaint.

  If this is satisfactory please call **********. we will send you form that sums up that you will be satisfied with the $400 and once signed will mail you the check.

  Customer response

  08/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I was refused the $400 to go towards the tires due to filing a complaint. That was def never received and I called and **** told me I wasnt getting it because I filed a complaint against them. They back air vent is also broken which is $300. Of course this was staged to look fine but as soon as someone touched, it completely fell apart, so you cannot adjust the air direction at all. It was very very obvious that this was done on purpose vent sliders were placed perfectly where they should be, but just sitting there, and not actually secured to anything. So for dry rotted tires and a broken back air vent, missing 3 rear car seat clip covers. 

  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Bought a 2006 ******** last week & was told repeatedly by texts & verbally that car was fully inspected and nothing mechanically was wrong. Sales agent, **** repeatedly assured me before I arrived to test drive vehicle & then in person car had been fully serviced & upon my arrival both my sister as a witness, ************** agent found hot air blowing from ********** not working & key/ignition wouldn't turn on at first taking several tries. Was told "car had a finicky ignition" but stated he would have his service department schedule an appointment. That Monday after not hearing from him I called & finally he took call saying part was ordered & I could bring it in next Thursday at 10am & it would take an hour for repairs. My ********** waited 2 hours & was told car was about ready. We were there 5+ hours waiting & the service magr. stated car was done & the valve they originally ordered & needed replaced turned into them having to replace the entire AC unit. I have a 3 month, 3 mile warranty on the car. No mention who that is through on any paperwork as they stated it was. They stated I needed to take it to a ******** dealership at my costs to find out why the key/ignition wouldn't connect to turn the engine over. Service mgr. & sales agent reassured me in front of my sister that "I would not be stranded anywhere & that I might have to try it several times but it would work." I told them that wasn't right & it should start on first attempt & they agsin said it would be fine. The car the next day September 2nd & 3rd wouldn't start. They were deceptive in their written texts & verbally regarding that it had a been fully inspected & nothing was found & they stated it only needed an oil ***** even though they knew of the defects with the ******************* They need to make this right. Service mgr. stated he couldn't legally work on my car's ignition problem as they weren't a ******** dealer. This all happened in the course of a 10 days.

  Business response

  09/29/2022

  To whom it may concern, 

   

  First for most, I want to  start that the reference issue is regarding a 16 years old Vehicle. We as a dealer do not like selling cars that are that old for this exact same reason. Because clients are expecting to get a $80k new car that they are buying for $15k 16 years later to work and operate just like it was new. 

  We felt as a dealer this car was in a very good condition for its age, there for we committed to provide a limited 3 months **** miles powertrain warranty on the car to give our customer a peace of mind. Also offered our customer to purchase extended warranty and he declined. As disclosed on the paperwork and signed. Customer did complain about the ** blowing warm air. We experienced the same issue when the customer was at our location we notated that issue on the we owe form attached and scheduled the customer to come back so we can address it. Yes it did take 5 hours to address the issue as we had to replace the entire ** unit to fix the issue but there was no question if we were going to do it or not. Because we had  noted and signed that we were going to do the job. although we had limited the job to $150 fix and the cost ended up being $2900 to replace the ** Unit. We didn't even blink an eye it was just the right thing to do. Obviously customer doesn't even appreciate that.

  Customers complaint now is switch on the ignition. That he has to turn it once or twice before the key gets recognized. We understand that, but that wasn't part of the issue. We didn't promise we were going to fix it. We didn't write it down on our we owe form. And it's a 16 years old car it's not going to be brand new with everything working just like the day that was build. We would definitely understand if it wasn't operational. But in this case it is operational you just have to turn the key twice sometime till the unit recognize it.

  And I am 100% positive this is not going to be the last issue this car will have. But for what they paid for was a great value of a car. 

   

  Best

   

  *************************

  Customer response

  10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Please see attached.
  
  Regards,
  
  *********************

  
  

• Initial Complaint

  06/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was in negotiations with this company to purchase a vehicle for ******. They insisted I fill out a credit application but assured me this was a soft inquiry hat would not affect my credit score. I have attached a screen shot from their website from the time I applied. It clearly states that this is a soft inquiry and would not affect my credit score. They have since removed that statement after I complained. The purchase was never completed because there were issues with the car. This has had a significant negative effect in my credit score. I contacted the dealer and they said that I needed to file a dispute with the credit bureau and they would not dispute it. I filed the complaint and it was denied. I want Fishers Imports to remove these hard inquiries from the credit bureaus. This negative impact on my score will make any loans including a car loan much more expensive. This was a deceitful lending practice.

  Business response

  07/11/2022

  To whom it may concern, 
  
  Customer states we insisted to fill out the credit application! That is not correct. Customer chose to fill out the credit application to secure the car as they were multiple customers on this car on their own term on their own computer at their own choice and yes we do pull credit with a soft inquiry. However when we submit it to the banks to secure the loan and terms the banks do pull credit history to issue an approval. Customer then had a lot of request to make a 8 year old car like brand new. And we chose to not do that and customer chose not to buy it as is. Therefor we refunded his deposit and now he is demanding us to remove the banks inquiries. That's not anything in our power to accomplish. 

  Thanks

   

  Peyman

  Customer response

  07/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  [Provide details of why you are not satisfied with this resolution.]

  The company did in fact refuse to hold the car without an application desput what **************** said.  The website itself stated that it was a soft inquiry.  It is the responsibility of **************** and ****** Imports to maintain that promise.  Submitting this as a hard inquiry with the banks was totally inappropriate and I believe a deceitful lending practice.  The discussion about the car and my demands is totally misrepresented.  After the car was insected it was determined that it had multiple expensive issues including non functioning Radio head and Navigation system ($500+), noisy convertible top, separated moldings and more. This however has nothing to do with my complaint.  The company is legally bound to what they represent on their website and the website clearly stated that it was a a SOFT inquiry and that you could have multiple soft inquiries with no effect on your credit score.  In fact, when I spoke to **************** he acknowledges this to be true and has since changesd the content of his webpage.  All in all I consider this very unprofessional and misleading.  I would highly recommend not doing business with this company.
  
  Regards,
  
  *****************

  
  

• Initial Complaint

  10/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  When I went to purchase the vehicle I told ***** that my wife wasn't going to agree to let me buy it because she didn't want me to spend money upgrading the Tesla to have Full Self Driving on top of making expensive payments and I didn't want the car without the upgrade. I asked him if they could upgrade it and then increase the price accordingly or roll the cost into the loan. He said yes, they could roll the full cost into the loan and then once I registered the car I would call him, he would three-way Tesla and the dealership would buy the upgrade on my behalf.After I got the car registered they changed the approach and said they would send me a check for $8k and I could make the purchase myself, which was fine. Then when I went to make the purchase I learned that they lied and the full cost of the upgrade is actually $13k. I asked them to make it right and their offer was basically to buy the car back, at a massive financial loss to myself, or I could just deal with it.

  Business response

  11/08/2021

  Client did purchase his Tesla from us and we did have the conversation about adding 8k to the loan to be able to cut him a check back so he can go to Tesla and buy the enhanced auto pilot package. by no means we ever promised we were going to install the enhanced auto pilot package on the car. Note that Fishers Imports has no affiliation with *********** or any ability to price out their software product or install it. This is exclusive Tesla Product.

  Customer takes the check from us and goes to Tesla to buy the software Tesla and Tesla quotes him $13k for the software, now he finds him self in position to claim that we owe the delta of the difference because we knew he wanted the package. Customer should of done his on independent research prior to purchasing the car if that was the sole reason why he was buying the car from the dealership and had all that figured out. We have no way of knowing the exact cost of installing or managing Tesla pricing model and options. 
  

  The document  provided by the customer in this package is not signed by a manager or any other member of the dealership. We offered to buy the car back from the customer after he drove the car for 2 months and accumulated miles and wear and tear from the customer as a good will. Customer came back with further unreasonable request. 
  

  Customer response

  11/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The document may not be signed by it is written in the handwriting of *****, the sales person.  You can see that this company is clearly not acting in good faith as ***** tried to be very sneaky and write they the dealership owed me nothing further even though clearly that wasn't true and then yeah, I guess they got one by me by not signing the thing.  This entire sale was fraudulent and to tell me I should have done my own research when ***** went on and on and on about the resident "Tesla expert" at the dealership knowing "everything there is to know" about Telsa is pretty weak.  ***** said he would contact Tesla, get the price, and then talk to the office manager about whether or not it could be rolled into the loan.  This place is selling cars worth hundreds of thousands of dollars so it wasn't unreasonable to think that ***** was going out of his way to have a satisfied customer.  At the end of the day the car lot purposely and willfully misled me and refuses to do anything to rectify the situation other than "take the car back" at a massive financial loss to myself.  I only drove it for so long because they purposely ran me around, took days at a time to call me back, ignored my calls, etc hoping I would just go away.  Had they actually tried at all to resolve the issue when the complaint was first made the  car wouldn't have been driven nearly as much.  They lied to me, tricked me, gave me the run around, and then want to try to take the high ground by saying they offered to buy the car back after I spent thousands on taxes and registration costs that cannot be recouped.
  
  Regards,
  
  *****************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩