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Find a Location

Galaxy Concrete Coating has 1 locations, listed below.

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    Business ProfileforGalaxy Concrete Coating

    Concrete Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/2/2021

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    12526 Promise Creek Ln Ste 106, Fishers, IN 46038-7720
    BBB File Opened:
    3/25/2021
    Years in Business:
    5
    Business Started:
    1/1/2019
    Accredited Since:
    4/2/2021
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Hayley Williams, Marketing Director
    • Mr. Jim Williams, Owner
    Contact Information

    Principal

    • Ms. Hayley Williams, Marketing Director
    • Mr. Jim Williams, Owner

    Customer Contact

    • Ms. Hayley Williams, Marketing Director
    • Mr. Jim Williams, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    The business promised a one day floor turnaround during the whole process, they come out to my house on 03/21/24 and was here all day working on the floor. They could not get 50 percent of the floor to dry properly so I kept my garage door open to my house all night to try and help dry their product I went out the next ************** was 50 percent of the floor was still wet. They sent the crew back back out on Friday 03/22/24 to repair the 50 percent of the floor that didnt dry properly. They repaired 30 percent of the floor and said it was good to go. I checked the floor on Monday 03/25/2024 to still find wet spots on 25 percent of the floor. I called the business on Friday and never got a call back. I again called the business on Monday 3 times before someone answered my call, stating they would have a manager reach out to me. He reached out to me saying they would be back out a 3rd time to repair their mistake. They should up at 9am and he then argues with me for 30 minutes I have most of it on camera Both ************** Their boss on the phone then throws in my face about his profit and lose and how he cant discount the job anymore. I finally agree to let them in my garage after 30 minutes of arguing with them cause I want my floor fixed. They then fix the last 25 percent of my floor and after 7 days I finally have a floor that was guaranteed to be ready in ***** hours. They have offered me $500 dollars off of a $4000 dollar job. Saying we got a police discount cause my wife works for the Indiana state police and they cant give me anymore off because it cuts into their profits on 03/27/24 they start blowing my phone up saying they will put a lien on my house if I dont pay buy Friday. I told them to give me $1000 off and I would pay 2/3 of the job for all the issues. **** made threats on my email towards ******* family which I have in writing. I have never been treated like this by a business in my entire life and something needs to be done.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael W

    1 star

    05/22/2024

    THEY'RE DISHONEST AND DON'T BACK THEIR LIFETIME WARRANTY ON CRACKS AND CHIPS. PLUS THEY'RE RUDE AND DISRESPECTFUL TOWARDS THEIR CUSTOMERS.

    Galaxy Concrete Coating Response

    05/27/2024

    We coated this concrete patio which had a visible crack 2 years ago. Upon completion the crack was invisible.  We are not a concrete repair company.  We have had great success filling cracks and then coating them to where they are not visible.  At no time do we ever warrant cracks.  Cracks are caused by concrete settling. Coating and sealing the top of the concrete pad does not deter future settling. The contract states in bold and in larger font that we do not warrant cracking.  The warranty hand delivered on completions states we do not warrant cracks. The client has copies of both documents. 

    We will revisit and for a nominal $250 fee remove the coating refill the crack again.  This was reviewed with the client by ******(office manager), *********(production manager) several times, and **** (GM). Even though it is not what you desire, we do not consider simply explaining the terms of the written agreement and the written warranty as rude or disrespectful.  We are honest and back the terms of the written warranty 100%. 

    We do not warrant cracks nor will we despite the countless reviews on the various social medias that this client has posted. 

    Local BBB

    BBB Serving Central Indiana

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