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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a 2018 Ram **** from ***************** Buick in ******* back in Dec of 2021. We paid ***** for it. Has large radio, seats 6, tonto. Cover, 4 wheel drive. These where the important options for us. Also was supposed to have heated seats, heated steering wheel, 115 v **** and airbags. Airbags? Why do I need to mention airbags?????Radio started acting funny and I made a appointment since we purchased a $3000 extended warranty with the truck. They canceled our appointment the day before stating the my dont do electrical work on Saturday. I called and was told extended warranty can be used anywhere. ***************** in ******** here we come! Made appointment and dropped off truck at *****************. Technician called me back. No work has been done on it because the front seats where wrong. Not the factory seats. Not even heated seats! Wiring harnesses are all wrong and the module that controls the air bag.. completely missing!!! We sign papers stating it is not safe to drive or be on the road. Was told vehicle should have never been sold to us like that and that he was doing us a favor in not condemning it. I reach out to ***************** and the next day they agree to tow it and look at it for repairs. After several days we are told they do not want to repair it! Why did we purchase a extended warranty then??? Now Im being told to trade it in to them and they will make it right. So we pick out another truck that the price difference is ****.. but as we sit down to sign the paperwork things go all wrong!!!!! We paid ***** and they want to give us ***** as a trade! I think not! And our monthly payment is going up $200+ a month!!!!Yes my husband lost his cool but he didnt physically threaten to harm anyone and slammed a door on his way out. But this is ridiculous!!!! Im losing the $3500 in payments I made. Paying the difference in the loan of $3900 and paying more for a
Business response
07/18/2022
Andy Mohr Buick GMC has been working with the customer to get another vehicle. Customer picked out another vehicle and decided not to get it as that vehicle was more money. Dealer is working with customer to get another vehicle.Initial Complaint
06/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new 2021 GMC Yukon SLT and have had shaking/ vibrating issues from day one. It has been in the service department 3 different times which did not fix anything. The general manager is very rude and condescending. He told me on the phone, what do you want me to do about it? The shaking is a possible safety hazard. Ive offered for him or a manager to ride with me so I can show them but they deny. They replaced 2 tires saying they were bad but that didnt fix anything. Im writing this complaint to help my case when I file a lemon law case. Everything in the inside can shakes and everyone that rides with me complains of the shaking. This is my only vehicle that I drive and take my 3 year old everywhere in. I do not feel safe or comfortable driving it until the shaking is resolved. Im concerned its causing more issues with my vehicle.Business response
06/06/2022
Customer has complained about a vibration back in January and early February. Dealer has done a tire balance and replaced 2 tires. At the time of repair, the technician, service manager and general manager drove the vehicle and did not experience what the customer is stating. Also, on 2/01/2022, the vehicle was back in the shop with the vibration complaint and dealer sent the vehicle data to GM and GM stated vehicle was ok.
Dealer can pick up vehicle at customers home or work and perform more tests.
Customer response
06/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like the ** to authorize me to take my Yukon to Tire Discounters in *********** so they can perform a road force balance and inspect the tires. The cost is $90 for them to perform this test which I should not have to pay due to incompetent service. The technician, service manager and ** declined riding with me so I can be with them during the test drive. I have an appt this Saturday morning for a road force balance where they will print off the results.
Regards,
***********************Business response
06/07/2022
Andy Mohr Buick GMC is not going to pay $90 for a non ** center to look at *********. Also, dealer did not decline to ride with customer in his *****.
Customer can bring his ***** to the dealer and the ** and Service Manager can ride with customer. If the customer does not want to bring ********* to Andy Mohr Buick GMC, the dealer can pick up the vehicle from the customer and provide a loaner vehicle.
Customer response
06/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They state nothing is wrong with my Yukon and state there is not any vibration so why would I want to take it back to them? I have an appt with an actual tire professional that can give a professional opinion and print out actual findings. The dealership did decline riding with me since they said they already drove it and didnt find anything wrong. They have not provided actual test results showing me the tires are good on any of the 3 visits. Obviously there was an issue considering they replaced 2 tires on the 2nd visit. I dont even think they did any tests on the 3rd visit even though I asked the female service writer to do so. This dealership is the absolute worst when it comes to service and fixing any issues. Ive reached out to their corporate office with no reply, just the Gm telling me he saw I had messaged corporate.
Regards,
***********************Business response
06/14/2022
At the time of the last service performed, Andy Mohr Buick GMC did not duplicate what the customer is stating. Customer can take his ***** to another GM Dealer to get another opinion.Initial Complaint
01/19/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
An employee of ****************************** created a new set of lease documents in June 2017, increasing my lease end purchase price by $1100. The employee forged my signature on this second set of documents and submitted it to GM Financial. I didn't find out until the lease ended in August 2020 that the amounts were different. In February 2021 I compared the signatures on my carbon copy and the lease agreement sent to me by GM Financial. I filed a complaint to the ******* ************************** after GM Financial didn't believe me or even check the signature against my driver's license. I refused to pay the purchase price due to the forgery. GM Financial wrote off $20k to bad debt, severely bruising my average 760 credit score. ********************* representation, through the Attorney General's mediation, claimed I was lying to avoid my financial responsibility. With a average 760 credit score, I have never avoided financial responsibility. I don't want an apology. I want them to compensate me. If that never happens, I at least want other car leasee's and buyer's to know ***************** (most likely all dealerships) cannot be trusted. Forgery should not be taken lightly. In the end I had to pay an additional $1300 more than the contract I actually signed and ***************** no harm to them.Business response
01/27/2022
Customer alleged that her signature was forged on one of the documents for the transaction. We reviewed her information and it appeared that the signature was genuine. Apparently, the Lessor came to the same conclusion. Customer appears to have made 36 lease payments but never raised any issue until more than 42 months after leasing the vehicle, which was several months beyond the original lease term. Customer seeks compensation and restoration of her credit score. The purported harm to customers credit rating, if any, resulted from Customers breach of the lease agreement with Lessor and Lessors corresponding actionnot ours. We are not responsible for Customers decision to breach their lease or the Lessors response to that breach. Despite having NOT engaged in the alleged conduct, we attempted to resolve this customers dispute and to satisfy the Customer. We were unable to reach a mutually acceptable resolution.Initial Complaint
11/02/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a used vehicle on 9-17-2021 from out of state. At the time of the purchase they collected a sales tax totaling ******. When I went to register my car there was no record of the taxes being reported to the *********************** even though I had a receipt. I ended up having to pay the taxes a second time to register the car. I reached out to the dealer multiple times and I keep getting told they will look into it but I never here back. When I call to check in again they brush me off or put me on hold and hang up.Business response
11/03/2021
In the **************** for out of state auto sales, Dealers collect the state sales tax percentage of the state in which the customer is titling the vehicle in according to the ****************. In the instance of *************************, that state is ******************************* of ******* states dealers are to collect 3% from residences of **************, which is what Andy Mohr Buick GMC collected. There are some states that do not recognize, or reciprocate, taxes that are paid on autos that are purchased out of their respective state. ************** may or may not be a state that reciprocates with other states but that is the responsibility of the purchaser.
**************** signed a sales tax acknowledgement form stating that he was responsible for any and all additional taxes that his state may charge him.
Please see attached.
Customer response
11/04/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16087011, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
They are basically saying they pocketed the tax and didn’t report it. I agreed to pay sales tax on the vehicle once, not twice. This is outright theft and double taxation.
Regards,
Jessie Gunter
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