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Business Profile

Auto Repairs

Three Rivers Automotive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a vehicle online from **** and ******************* at Three Rivers Automotive on ********* in *************** that stated in the ad online and also the paper description with the dealer's logo (that I still have and can provide) saying it had remote keyless entry and they only gave me two keys with no keyless remote entry. At first **** was nice but then he turned really rude and said "What, do you want me to send you a fob?" in a snide like "what are you going to do all the way from **********" way. Make no mind they sold me a vehicle that is literally falling apart even after I asked their salesman, **** detailed questions about the rust and making sure everything worked - didn't even make it out of the parking lot and the tail pipe fell off, and the fog lights don't work...I just want the keyless remote so I can off load this piece of junk. I have called at least 10 times and sent an email with photos including to the owner, ****** who has never returned my calls or email. *** just hung up on me and won't answer the phone now. My desired resolution is to pay to get it installed on the vehicle.

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a tune up done on September 6th 2022. I am her husband when I drove the vehicle it is backfiring and missing. It cost her over $500 for this tune up on a **** Dodge Ram **** Van.

    Customer Answer

    Date: 10/12/2022

    Here is a copy of the receipt. Invoice #*****. It only has been 35 days since we have had the repair done. They can not see us until November 1st. Our vehicle is backfiring it was doing this before the time up.

Three Rivers Automotive is NOT a BBB Accredited Business.

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