Business ProfileforPolypro Concrete Coatings

My pool is 34 years old and I knew it would be a challenge with all the imperfections with the pool deck. We were excited about the upgrade and took the steps necessary to prepare for the coating. We had the pool deck leveled a year ago as we knew that Polypro does not level. We had 2 issues about a 12'' square where the concrete was broken in pieces and held together with caulk and raised up about an inch. This was a trip hazard and we wanted these areas taken care of before coating as I have had to cover with rugs over the years. We contacted a rep from Polypro to do an assessment and an estimation of the cost. I specifically pointed out these two areas and questioned whether the company was able to do the repairs or if we needed to hire a contractor to do the repairs before moving forward with this project. We wanted it done right and would have taken the time necessary to make sure the repairs were done properly because this was a huge investment. The rep assured us that it would not be a problem, they have repaired a lot worse. We felt confident and decided to sign the contract. Before the installation date, i had called the main office and talked to a manager with my concerns of the two areas that needed repaired and he also assured me that it would not be a problem. I sent pictures so they knew exactly what the situation involved. After the first day of prepping the pool deck, the worker informed us that they were not able to make any improvement with these two areas. We were not happy! I talked to a ************** from the main office in ******** and he was very rude and abrupt. Told me they do not level and I said that had we been told these areas could not be repaired by them, we would have postpone and hired a contractor to do the repairs! His reply was "then fix it"!! I feel that since we were told they could do the job with no problem, the company should stand behind their rep and do the repairs necessary to our satisfaction or refund some of our money.