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          Find a Location

          Ashley Furniture HomeStores has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ashley Furniture HomeStores

              3725 N Wells St Fort Wayne, IN 46808-4006

            • Ashley Furniture HomeStores

              6331 W Jefferson Blvd Fort Wayne, IN 46804-3076

            • Ashley Furniture HomeStores

              311 E. Coliseum Blvd. Fort Wayne, IN 46805-1003

            • Ashley Furniture HomeStores

              6334 Lima Rd Fort Wayne, IN 46818-1426

            • Ashley Furniture HomeStores

              5944 Grape Rd Mishawaka, IN 46545-1249

            Business ProfileAshley Furniture HomeStores

            Furniture Stores
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:

            According to information in BBB files, this company has a pattern of complaint alleging:

            • Issues with timeliness of furniture delivery, beyond contract dates/timeframes.
            • Issues related to the return policy.

            On September 24th, 2021, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaint. Ashley Furniture reported they have made changes to delivery ETAs from 4-16 weeks to 6-36 weeks in order to be more transparent, and reflect the current conditions caused by supply chain issues and the pandemic. BBB will continue to monitor.

            Contact Information

            3725 N Wells St

            Fort Wayne, IN 46808-4006

            Visit Website
            (260) 469-4822

            Customer Reviews

            1/5

            Average of 33 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            105 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Ashley Furniture HomeStores has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ashley Furniture HomeStores

                3725 N Wells St Fort Wayne, IN 46808-4006

              • Ashley Furniture HomeStores

                6331 W Jefferson Blvd Fort Wayne, IN 46804-3076

              • Ashley Furniture HomeStores

                311 E. Coliseum Blvd. Fort Wayne, IN 46805-1003

              • Ashley Furniture HomeStores

                6334 Lima Rd Fort Wayne, IN 46818-1426

              • Ashley Furniture HomeStores

                5944 Grape Rd Mishawaka, IN 46545-1249

              Location of This Business
              3725 N Wells St, Fort Wayne, IN 46808-4006
              BBB File Opened:
              12/2/2004
              Years in Business:
              20
              Business Started:
              9/8/2003
              Business Started Locally:
              1/1/2005
              Business Incorporated:
              9/8/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Kash Subsidiaries Inc.
              Business Management
              • Ms. Claire Reeves, Customer Care Manager
              Contact Information

              Customer Contact

              • Ms. Claire Reeves, Customer Care Manager
              Additional Contact Information

              Fax Numbers

              • (260) 755-1871
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              105 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I purchased ******* sets on May 20,2024 with the expectation that I would receive them soon, I called on June 21 , to inquire about my items and was told My king ******* set is on back order till August.I went into the store the next day to speak with my sales person and the district manager when I requested a refund I explained to them had I been told the item was on back order I would not have gotten it also no one ever called or said anything.I was told I would be charged a restock fee of 1500-2500 I asked why when as a consumer I was not properly informed.I feel like I was tricked into this purchase with them know the item was not in stock.There is nothing stating theres a restock fee.Now there saying they cant deliver anything till July 11 due to not having truck.Something needs to be done about this practice.
              Read More
              Read 104 More Complaints

              Customer Reviews

              33 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Donna S

              04/06/2024

              I would never recommend buying anything from Ashley Furniture. There managers will not return calls that are left, regarding furniture that was bought there. The customer care(the ones who come out to fix you item). The manager over that department is very very rude and badgered me over the phone about a problem I was having with the item. I stated to the manager of customer care that he could come and get the item if it cant be repaired, he told me in these exact words it aint happening . He was loud and over talked me several times. The first service that came out got mad and start cussing. I had the furniture less than 1 week when I first started calling them. This was the worst customer service I have ever seen.
              Read 32 More Customer Reviews

              Local BBB

              BBB Serving Northern Indiana

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.