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Business Profile

Major Appliance Services

Mr. Appliance of Auburn
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I told the repairman about what the dryer was doing but he ignored what I told him and did not LISTEN to what the dryer was doing. He did not leave it run and did not fix it. I spent 400$ now, I cannot get them to call me back to see if we can resolve the issue.

    Business Response

    Date: 12/08/2022

    Attached is a voicemail that we left for ********* regarding the message that she left. The message clearly states why the delay in getting back to her as well as our attempt to get her scheduled and an apology for the delay. She has not returned the call. The message was left at the phone number provided on December 6 at 2:07pm. The office manager that answers the phones and does all the scheduling was out sick for the week significantly impacting return calls as well as the jobs we went on due to the technician needing to perform both jobs as much as he was able. Unfortunately, if the customer doesn't return the call to us we can't get them scheduled to get the issue resolved. 

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