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Business Profile

Pediatrician

Hopebridge Autism Therapy Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

This profile includes complaints for Hopebridge Autism Therapy Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hopebridge Autism Therapy Center has 2 locations, listed below.

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    • Hopebridge Autism Therapy Center

      4422 E State Blvd Fort Wayne, IN 46815-6917

    • Hopebridge Autism Therapy Center

      1300 Airport North Office Park Fort Wayne, IN 46825-6716

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My doctor sent a referral to this business for my son to be tested for autism. The business never called to schedule the test, so I started calling them. I had to call 15 times a day for a week before anyone answered the phone one time. They told me to wait for a phone call from ************ to schedule his test, its now been 3 months with no phone calls and nobody answering the phone.

      Business Response

      Date: 04/11/2024

      Greetings BBB,  

      Thank you for making the ********************* at Hopebridge aware of this parent's frustrations with our onboarding process..  Sharing these experiences helps Hopebridge learn and identify potential individual and departmental training opportunities within our organization. Upon receipt, the information Hopebridge received from the physicians offices was reviewed and the parent has been contacted. The child is scheduled to meet with a diagnostician on April 16th. 

      Kindest regards, 

      *************************

      Compliance Manager- Hopebridge

      *************************************;

      Hopebridge Main line: ************

    • Initial Complaint

      Date:02/13/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I have been waiting for my child to be entered into one of your facilities and have yet to have contact about him. I sent over all documents and you all had referrals sent numerous times. I obtain response for receiving his documents and have had no communication since then. Last July to be exact. Can someone please contact me regarding my child's needs.

      Business Response

      Date: 03/08/2024

      Please see our attached response, along with the original letter. The Second Notice was received in our *************** location and re-directed to the Hopebridge ********************* via **************************************

      Customer Answer

      Date: 03/21/2024

      Hello yes the complaint has been resolved. Thank you.

      ****** IS *****

    Hopebridge Autism Therapy Center is NOT a BBB Accredited Business.

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