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Find a Location

Travel Leaders has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Travel Leaders

      10202D Coldwater Rd Fort Wayne, IN 46825

      BBB Accredited Business
    • Travel Leaders

      3522 Commerce Drive Warsaw, IN 46580-3925

      BBB Accredited Business

    Business ProfileforTravel Leaders

    Travel Agency
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 1/24/1984

    Years in Business: 41

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers travel planning services tailored to individual preferences.

    Products & Services

    This company offers Air, Car, Hotel, Tour and Cruise consulting for business, leisure and group travel.

    Business Details

    This is a multi-location business.

    Find a Location

    Travel Leaders has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Travel Leaders

        10202D Coldwater Rd Fort Wayne, IN 46825

        BBB Accredited Business
      • Travel Leaders

        3522 Commerce Drive Warsaw, IN 46580-3925

        BBB Accredited Business
      Location of This Business
      10202D Coldwater Rd, Fort Wayne, IN 46825
      BBB File Opened:
      1/24/1984
      Years in Business:
      41
      Business Started:
      3/3/1983
      Business Started Locally:
      3/3/1983
      Business Incorporated:
      3/4/1983
      Accredited Since:
      1/24/1984
      Type of Entity:
      Corporation
      Alternate Business Name
      • Conference & Travel Services, Inc.
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Ann Waters, Owner
      • Ms. Teri Cocklin, Manager
      Contact Information

      Principal

      • Ms. Ann Waters, Owner

      Customer Contact

      • Ms. Teri Cocklin, Manager
      Additional Contact Information

      Fax Numbers

      • (260) 436-3177
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Need help planning a trip? How to find a good travel agent

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      David H

      1 star

      09/14/2024

      You will be sorry if you get tangled up with this mess. **** ***** was our travel agent. She failed every step along the way she doesnt listen or track information very well. Simple instructions on the best way to communicate were totally ignored she even had our information from the tour company sent to her Instead of us. At the last minute, my friend physically went to **** ************* and insisted that she send/forward our information to us. We received it two days before we left. If you go to travel leaders website, you will see that **** ***** has a whole bunch of glowing reviews. Theyre fake she screwed with us on purpose why I dont know were kind, caring and generous people. We didnt deserve ***** *****. There are so many good travel agents out there that consider yourself warned, and I hope you find someone to help you who will do a job far better than **** ***** and travel leaders ever did for us

      Travel Leaders Response

      09/16/2024

      ***************,

      Thank you for sharing your experience. We sincerely apologize for the communication missteps during the planning of your recent trip. We understand how frustrating it can be to feel unheard, and we know this can affect the excitement and peace of mind when preparing for travel.
      While we respect your perspective, we want to clarify that all of our online reviews are authentic and reflect the genuine experiences of clients who have worked with our agents. We do not filter out negative feedback nor post fake reviews. **** is typically known for her professionalism and dedication, and were truly sorry this wasnt reflected in your experience. We understand that working with a travel agent is a personal process, and we regret that this did not result in the positive connection we always aim for. We hope that for future travel, you find an agent with whom you have a strong working relationship.
      Your feedback is valuable, and we appreciate you bringing your experience to our attention so we can continue to improve. We hope your trip itself was enjoyable and that you were able to create some wonderful memories. If youd like to discuss anything further, were here to assist.

      Local BBB

      BBB Serving Northern Indiana

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