Reviews

I got my vehicle August 2024 it broke down November 2024. I talked to the sales associate the day prior to my payment being due. No help was offered and knew my vehicle was sitting at my job two days going on three at that time. My vehicle would not start to be moved. The representative the day after my payment was due less than 24 hours due. Less than 48 hours of speaking with me she did not attempt to call or stop by my home. Instead drove past my home driving an HOUR to put a notice in my vehicle even taking it to the extreme of GOING TO MY JOB saying that she had not heard from me. Now my job assumes I havent made my payments which I have never missed not once. They took it upon themselves to even get under the hood of my vehicle. I make a payment of about $650.00 monthly. Now I am fighting with them over the warranty and getting my vehicle fixed. I owe $21,000 and paying $650.00 a month for 3 months in it breaks down and needs a new starter along with other things. Highly upset

The bluffton office ran by ********* is horrible. She has lied and told so many different stories it's ridiculous. She has taken people's property before the time limit to get said property is up. She has caused several people's jobs at the location to be terminated simply because she didn't like them or couldn't intimate then. She has followed some employees home and harassing them about there personal life outside of work. She has used company time for personal things like picking up kids or grandkids and bot clocked out for the time. She is currently holding my property from me and my daughters property and my grandkids property from them as well. All because she doesn't like my daughter. When I called corporate today I learned that she also lied to them. We have been thry for a month to get our things and she refuses to allow us to do so and lies to corporate about it. Seems like corporate is wrapped around her finger or scared of her for some reason be cause they don't do anything about her. So they allow her to lie and steal people's things and lie about employees and blame them for things she is doing on the clock. Do not use the bluffton office until the replace *********. I have enough proof of all this to ****** police and lawyers because enough is enough and since corporate won't do anything about this maybe a lawyer can.

Superior auto sales and management service employees are dishonest they sing dance and lie to purchase a vehicle that has engine issues and need breaks and say it's the customer fault(my) when I didn't drive the vehicle more than 10 miles had the vehicle less than 12 hours a dishonest business

Purchased a ***** cruise Fed 2024 took car to repair shop it had leaks and electrical problems found out March 2024 there insurance does not cover the cost and I had to cover cost of repairs I did not cause they are selling bad cars to young people that are easy to take advantage of and they do not fill responsible are care they just want the messed up car they are selling paid for and its not right there corporate does not care they let this go on do not I repeat do not purchase a car from this place please go else where..I am stuck with a broke car that I cant afford to get fixed and what do they care there still getting paid..meanwhile Im catching Ubers everywhere

Bought a 2014 dodge Durango on March 3rd. Took vehicle to recommend shop at Fair automotive, Fair auto had the vehicle for 4 days, ran a full tank of gas out of it and then told me there was nothing wrong with it. Billed me $400.00. The very NEXT day I took it to ***************************** and they said the motor and the Trans were comple destroyed and quoted me at ****** to fix. Warrenty only covers up to 5000. ** told me to take it to another shop to have a lower estimate to be able to finance yet another loan through them to get it fixed, my boyfriend is a licensed mechanic and runs his own automotive shop ( was even able to do the warrenty if he chose too) but ** said he absolutely would not finance me a loan if I took it to my boyfriends shop. He has no valid/legal reason to deny me a loan because of who I am dating. They refuse to work or help in anyway, I was able to drive the the car for only 6 weeks before it broke down. I'd give them a rating of 0.1 out 100 if I could. Al and his employees are very rude and disrespectful and just down right dirty buisness.

After purchasing a vehicle and getting a warranty. The engine blew up. They scamming people through the repair shop across the street in ******** IN. Only had vehicle 4 months. Warranty doesn't cover repairs. Can't get car fixed. It also has 5 safety recall that weren't fixed. We were lied about the history of the vehicle we bought a second carfax report and it was completely different than what they provide. 5 front end collision not mentioned. To Include the fact that the dealers had someone else contact us and say they aren't responsible for selling safe vehicles and the law protects them from doing so. The repair shop gave 4 different quotes to all parties and everyone different. The repair shop was only working with dealer to rewrite our loan and cover outrageous fees. Superior has done nothing to fix the issue.

I love my new vehicle! Thank you so much ****

Absolutely horrible! I am a very respectful person and understand that used vehicles will have wear and may have parts to replace but i purchased 2013 dodge durango from them and already have problems with it...came with 113 thousand miles on it ans has a oil leak, swayarm is twisted an bent shocks are out of alliment and hitting my struts so much mecanic work a single mom cant afford

Purchased a 2014 GMC terrain with less than ******* miles. *** we owe $11,000 because of a bad transmission, rear differential seal, etc. Paying $400 every two weeks. Asked for them to re-evaluate our payments due to hours being cut at work and all they can say is I'm sorry. DO NOT BUT FROM THESE JOKERS WITH JUNK CARS. We have been good customers with no missed payments on five years and now they don't care if we have money to live on as long as they get the majority of our income. My work won't give out a lot of information so I sent them every check stub to be told it is not good enough for them. Seriously bad business practice.

Absolutely horrible! I am a very respectful person and understand that used vehicles will have wear and may have parts to replace but we purchased a ***** Silverado from them for over $22,000 and understood that there could be minor issues over time not too long after found that our transmission was bad. We were told to junk this vehicle because they said the engine isn't in great shape either but we still owe $14000 on this lemon. Transmission was said to $6000 to replace. We have a working family and kids and need our vehicles to get to work and kids to school and other activities, This purchase has caused a great deal of stress and financial burden. I can honestly say that I wish I had seen the other reviews on here before we chose to purchase a vehicle at Superior Auto in ********* **. I now realize that this company is crooked and will be turned in to better Business Bureau. Buyer beware and I say this with all honesty in hopes that you chose a different dealership so you do not end up in a bind as we have.