Complaints

This profile includes complaints for Pristine Window Cleaning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pristine Window Cleaning, Inc. has 2 locations, listed below.

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  Pristine Window Cleaning, Inc.

  7816 Weymouth Ct Fort Wayne, IN 46825-3531

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  Pristine Window Cleaning, Inc.

  10105 Coldwater Rd Fort Wayne, IN 46825-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my gutters cleaned by ***** on November 21, 2024. One of the workers was using a A-frame ladder leaned against my gutter. It slipped while he started up the ladder and crashed into my house. (To me they were careless, working too fast.) The ladder hit my window frame and siding, making a very loud noise. I was sitting in my kitchen when it happened - could see the ladder and the worker as it was my kitchen window frame that was hit. I gasped and looked at my window to see if it was cracked; he gave me a thumbs up and continued up the ladder. When they finished, they gave me the invoice at front door and I asked if there was any damage. He said, "No, although I think you had some damage from before". I said "No, there was no damage. Let's go look." We walked to the back of the house, where I could see where one "leg" of the ladder had put a crack & hole in my siding. He insisted it was there before, but as someone who regularly washes my windows, and as I had seen his ladder crash there minutes before, I knew he was lying. He said "If it was me, you'd see the parts of the siding on the ground" and bent to look through my plants saying there was nothing. I said, ***** you and I both know what happened." He said he'd let R know and I said I would be calling R as well. I immediately called R & left a message on the office voicemail to let him know there was an ************* siding was damaged. The next day (Friday, November 22) I called my insurance, who suggested I get a certificate of insurance from Pristine. I called & left this request on the office voicemail. I believe on Monday (Nov. 25), K (name?) who mans the office called & said R would be reaching out to take a look. I told her I was also getting estimates that week. R never came by. I called the office 2 more times over the next two months--giving them the estimate of $600 to fix the siding. No one has since responded to my calls or request for their certificate of insurance.

  Customer Answer

  Date: 02/19/2025

  I received your letter about needing more information last week. I went online today (within 7 days of receipt of letter) and the complaint (22887790-3C32E) was already closed. I did not receive the letter in time to respond within 7 days. I received letter after Feb 10. (I don't believe I received any email asking for more information. If you sent one, please give me date sent.) The address for Pristine Window Cleaning from my invoice is *************************************************************************************.