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Find a Location

Hoosier Windows & Siding has 1 locations, listed below.

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    Business ProfileforHoosier Windows & Siding

    Window Installation
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/10/2007

    Years in Business: 69

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This firm offers windows, siding, exterior doors, and gutters installations and service.

    Business Details

    Location of This Business
    1431 Production Rd, Fort Wayne, IN 46808-1166
    BBB File Opened:
    3/29/2007
    Years in Business:
    69
    Business Started:
    1/1/1955
    Business Started Locally:
    10/4/2004
    Business Incorporated:
    10/4/2004
    Accredited Since:
    5/10/2007
    Licensing Information:
    • This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met." Your local county or city building department.
    Type of Entity:
    Corporation
    Alternate Business Name
    • B R Restoration Specialists, Inc.
    Business Management
    • Mr. Andy Birch, President
    • Mr. Andy Richards, Vice President
    • Ms. Kristen Burdine, General Manager
    Contact Information

    Principal

    • Mr. Andy Birch, President

    Customer Contact

    • Ms. Kristen Burdine, General Manager
    Additional Contact Information

    Fax Numbers

    • (260) 484-7444
      Primary Fax

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hired to do new roof and siding started 7/23 roof done in 1 day and crew stated they only had 1 day as booked for next day, had damaged shingles, improper flashings, damaged drip rail. Had to call hoosier to look at issues, said theytake care of it. Siding started and went horrible after that. They damaged numerous shingles, scratches on dozens of pieces of siding, did horrible job installing siding and trim- tore off and put on several spots of siding , trim was horrible and kept calling to get hoosier out to fix, they sent another guy out for over 4 weeks who just kept pulling siding off and redoing all around house and garage while also scratching numerous pieces. Still have waves down the side of my garage from the numerous times it been removed or tampered with trying to fix it along with numerous scuff marks where they tried to remove scratches with Magic Erasers. They had a rep from siding company inspect but i wasnt told results. 4 different crews of roofers have been to house and i still have dozens of severely damaged shingles and drip rail. Gutters were installed over damaged drip rails as rainy season was approaching and they couldnt get a roofer to fix issues. Failed to repair roof sheeting on back porch before shingle instal so have numerous week spots and shingles only covering holes. They claimed substantial completion with bank and got paid so wont finish repairs or contact me, been almost 4 months since last voice mail stating they would complete repairs - but didnt say when, also had them instal a entry door and it still has issues with threshold being improperly installed that they wont repair. Color is peeling off downspout fittings now as well,, Also the Estimates to repair all issues and my time along with family major inconvenience comes to over $16,000 want a refund so we can hire a competent contractor to correctly finish job, ******* did not meet there mission statement and rather not have hoosier near my house anymore..
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joe J

    1 star

    07/06/2024

    I had my house partially sided by Hoosier Window and Siding. Within the first couple of years, water leaked into my house, ruining my walls. Hoosier Window initially claimed it wasnt their fault. However, it turned out they hadnt caulked the areas where water could penetrate. They replaced the damaged interior drywall, but we continued to have smaller leaks, which we initially attributed to other issues.We repeatedly contacted Hoosier about the leaks. Their solution was to caulk everything instead of addressing the underlying issue. Eventually, we replaced the roof as they suggested. Despite this, the leaks returned after a wet spring. The roofing company investigated and found that the original siding job by Hoosier was improperly done. They had just slapped Styrofoam boards on the house without any house wrap to prevent leaks. Additionally, during the installation process, they fed the * Channel into the siding trim piece, which created a path for water to backflow behind the roof flashing.I documented this and contacted Hoosier. When their representative came out, I showed him the problem. Instead of admitting their mistake and working with me to fix it, they refused to take responsibility and wanted to charge me over $6,000 to repair their faulty installation.Ultimately, all the siding needs to be removed, house wrap applied, and the siding reinstalled. "Siding Company B" quoted $2,700 to do this job correctly.This isnt the first issue with Hoosiers poor customer service. On the sunny side of my house, their installers cut a piece of siding too short, causing it to warp from the heat. Instead of fixing it, they charged me $70 to slap two screws in it.We chose Hoosier Window because they offered the lowest bid. What *** learned is that the owner doesnt stand behind his companys work or subcontractors. They sell you on affordability but dont stand behind their promises.

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