Business ProfileforVeteran Benefit Consultants, LLC

My ********** applied for **************** when my father went into ******* in Oct 2022. The representative of Veteran Benefit Consultant (VBC) was paid $1300 to begin the process A year later, Oct. 16, 2023, the representative responded to an email I had sent him and reported that he expected to have an update call today and should have something for you tomorrow. By Feb. 20, 2024, I phoned the VA hotline in inquire about an update on the file I had been told was submitted. The hotline told me that an application for **************** had never been submitted in October 2022 only a notice of death submitted by the Owner/President of VBC *************************, year after my father died.I contacted ************************* and asked that he return my fathers $1300. He reported he would return the $1300 and that the file was still pending with the VA. I requested a copy of the case file & he guaranteed me he would send it to me as soon as he was back in his home town. I received his check for $1300 on March 28, 2024. I am still waiting for the case file he said he submitted to the VA. In speakiing with ******** of Veterans Services Counselor, I was asked and I answered all his questions and was notified my father woul not have met the qualifications for ****************. I knew all I needed to know within 50 minutes of a phone call and it was all FREE! I was not charged for the VA helping me.VBC's initial charge of $1300, the many months of reporting that my father's case file was being delayed with the VA and their lack of communicating with me for updates caused me needless **************************** through their incompetent and unprofessional behavior to which I was subjected. Yes, they returned the $1300 but they never submitted the case application nor did they give me a copy of what they insist they submitted.