Business ProfileforIndiana American Water

I am old school from paper era and I am used to paying 1 water bill, I moved to indiana and now have 2 water bills and they enrolled me on email bills which I never really open or use. I paid the one water bill and forgot the other for $62 and I didn't receive any cut off or disconnect notice in my email I double and triple checked so now I am going back to paper bills, I am not young and tend to forget I now have to pay 2 different companies for water in my 1 home, and I forget one time with a credit score of *************************** I paid it the same day and they charged me $40 to reconnect but not the same day either, that is a **** shame they can't turn on my water until the next day, I am almost 66 and single and live alone, sometimes people forget, and need a reminder for disconnect notice or something, I see how you treat your elderly, I could see if my bills was hundreds of dollars but it wasn't. My next bill I can see already is $12.58, I am sure you would disconnect me for $12 as well, you should be ashamed of yourself!!!