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ComplaintsforIndiana American Water
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My American Water has been higher than usual and I requested an inspection scheduled for January 7th, 2022. I elected to be present during inspection and was home all day and no one ever came to complete inspection. However, according to American Water a field agent came out, completed inspections and found the reading were accurate. This is not true. I have been living at this address since 2016 and never had a **** this high not during the summer months nor when I had extra people living with me for almost a year. In a previous phone conversation an American Water rep stated that they were not doing inspections because of Covid. Yet, an inspection was scheduled and confirmed for.1/7/22. I do not believe American Water is being honest and I strongly believe that my last 3 bills have not been accurate.Business response
01/25/2022
******* order from 1-7-2022 states that there is continuous usage going through the meter meaning the customer has a leak past the meter. When customer makes repairs she can call customer service and have the account reviewed for a leak adjustment. Data log taken on 1-7 shows continuous usage 24/7.
High-Low Usage REREAD OUTSIDE ONLY Customer indicated no concerns ********** Health Screening Questions.
REREAD OUTSIDE ONLY - DUE TO COVID POLICY
[upshawa] [2022-01-07 10:39:11 CST]
Premise:
- Meter Location - Inside, Rear Left Side, Utility Room
- Reading Device Location - Inside, Rear Left Side, Utility Room
Meter:
- ******** - Register 01 - RF/MIU - **********
- ******** - Register 01 - Collection Type - Neptune - RF - AMR
- ******** - Register 01 - New Meter Reading - - 0123
Field:
- ********************* line ********** ************* ******* Found - I01 ON at ******************** ******* Left - I01 ON at ******************** Operated Control Point - C02 (No)
- ******** Meter Activities - Read Meter
Pit stop says theres a continuous leak here, sent data log to the mainoffice
Completion:
- Status - Complete
- Miscellaneous/Review Comments -
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Customer Complaints Summary
15 total complaints in the last 3 years.
12 complaints closed in the last 12 months.