Reviews

Back in 2010 we bought a Keystone Outback trailer and had it for thirteen years with no issues. So when we decided to get a new trailer we got another Keystone trailer. I bought the 330RL a little over two years ago and have had problems with it since day one. First thing I noticed was the shower was leaking from under the door rail along the bottom because it had not been sealed. I had to buy caulk and seal it myself. Should have been done by the manufacturer during construction. Then while traveling with it, the plastic fender came off. They installed it with self tapping screws drilled into the aluminum. They did give me a new fender which I installed with stainless machine screws, washers, and lock nuts. But most recently the shower pan was cracked and had to be replaced which cost me $3k. The ** repair shop told me it was due to poor installation and not properly supported underneath the pan. A Keystone customer service representative said that because it was out of warranty they would not be willing to even help with the cost of the repair. Obviously they will not stand behind their product. If anyone tells me they are going to buy a trailer I would have to tell them to avoid Keystone products because of faulty construction and their lack of concern about customer satisfaction.

First, how can they be rated A+ by the BBB if they have a 1/5 rating by customers? ??I purchased a new 2022 ****** 352 in 11/2023. I wanted to file a claim here but was a month late. 11 days after the purchase I found my mattress wet and black mold under it. The slider had a roof leak that had been leaking for a while. Keystone refused to pay for the repairs but said they would pay 10hrs. labor as a good will gestureThe final bill cost me almost $6K!Keystone refused to stand behind their product and warranty. I advise you to not buy from them.

Keystone RV - 4TH SET OF LAMINATE CABINETS DOORS/WONT UPGRADE TO BETTER QUALITY DOORS!!!Im not certain if this will be Keystone RVs final attempt at redefining insanity or not, but this is now the fourth time that they will be replacing the original JUNK laminate cabinetry doors throughout our brand new RV with the SAME EXACT JUNK laminate cabinet doors that have continued to peel horribly after only several weeks of installation!I work for a well known Aerospace Repair and ********************* and know for certain that the *** would have shut us down years ago if we would have addressed obviously horrible product quality concerns in the same manner!And I know for a fact that we are not alone in this predicament due to utter and consistent failure of this product line and yet KEYSTONE RV continues to ignore the common sense corrective action required to right this wrong and continues only to exacerbate an already despicable product quality ********** their minimal credit, I have not incurred any additional fees or costs for their lousy products but that does nothing to assuage the utter dissatisfaction and embarrassment that we continue to endure from friends and family who immediately see the ridiculous condition of these white cabinet doors and think that this entire redundant situation is a horrible joke and mockery of our pleas for a simple fix and basic customer satisfaction.Virtually EVERYONE that has walked into our RV and seen the widespread damage has openly wondered how KEYSTONE RV can continue to operate as a business when they provide their customers such horrible products and customer service, and frankly so do we.If I do decide to take legal action, which I think at this point is inevitable, there will be clear cut pictorial evidence of the four different sets of cabinet doors and the continuing widespread delamination resulting from such horribly materials and workmanship.

I am extremely displeased with The 2024 Keystone Montana 381TB. There were some issued before we took delivery, some were adressed, some were not, some we found after we got it set up and moved in. When placing the vent covers on the vents, I discovered the slide roof seals were too short and did not touch the roof of the slides in several places, leaving gaps for wind and water to come under the seals.within the 2nd month the toilet seals gave out and will no longer hold water in the toilets.The slide outs need to be adjusted as the seals on the walls do not fit tight.The black tank flush on the rear tank does not work. When draining and/or flushing the front black tank, the sewer smell comes up into the *** Bad vent...The door latch on the door frame side is loose with stripped out screws so the door does not latch most of the time without having to readjust it.There are places that should have had trim and does not. The floors sqeuak around the floor ducts and near the fire place.The main bathroom cieling vent is one of the cheesiest on the market. I think a handheld battery operated cooling fan is better quality.The furrion oven will light then trun off once it gets to cooking temp and will not come back on. It wont even relight until it has cooled completely ******** we get to customer service.... What a joke. Constant round and round with NO results. I work out of my RV and have to be on location for months at a time, I can not just take it in for service and repairs. Keystone Service Centers are over 100 miles away. Keystone has Mobile Units, which are not available, because of the distance from the seervice centers....Customer service says they approved a mobile repair company but then will not work with him on getting parts, as some components, like the oven, are too new to get parts for. 3 months later, still no results...

We purchased a new 2023 45 Keystone Redwood 5th wheel over a year ago. Since the day we got it and attempted to level, we have had nothing but problems, over 30 to list. It has less than 200 miles only from taking back and forth to RV dealership for issues. Keystone refuses to acknowledge the twisted/broken frame as a cause of other issues. We have multiple reports from Keystones accredited rv dealer confirming all issues. Keystone just makes excuses and does not believe their own reputable tv dealer. They continues to ignore their customers complaints of their defective products. We have never been able to take it anywhere for safety reasons. My husband is a 100% ************* Infantry veteran and it makes me sick to see them exploit veterans in there adds to entice customers that they are for the people. As shown in all complaints against them, they turn it around to sound like the customer does not have valid issues. ********************** does not honor their warranty policy. They dont answer the phones or respond because it can be drawn out past the warranty period and then say there is nothing they can do. We purchased an extended warranty just to protect ourselves but this is just a scam by the dealer because the manufacturer is never going to honor it. There is not much else to say about how poorly they treat their customers who spend there hard earned dollar to want to travel. I regret making the decision to purchase this product and will not be making this mistake again.

We have had issues with the Keystone RV 2023 High Country 381TB, we purchased less than a year ago- almost every month since purchasing. They will not return phone calls or emails. If I am lucky enough to get someone, they pass me along to a service machine, and yet the cycle of never receiving a call back continues. The wait is causing undue damage to our RV, that will ultimately cause it to fall apart. I am gravely disappointed it the service department and company of Keystone.

Have a 2018 Premier which has experienced Vinyl flooring cold cracking issue. The flooring people and Keystone won't acknowledge this issue and say it was caused by something under the slide. It was in winter storage at the time when the floor failed. Would not recommend this RV manufacturer as they don't seem to stand behind the product they fabricate.

Slide leaks ruined linoleum keystone won't replace. Still leaking also. Worst experience ever!