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Business Profile

Online Shopping

Better Choice Online

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a monitor from them that was delivered on 9/4/2022. Ive used a monitor for awhile but wanted to upgrade. Within 5 minutes of turning it on I heard a pop from inside the monitor and quickly noticed smoke and a small fire from this monitor. I contacted this company to resolve this. I never asked for them to repair the $265 in damage it caused to my house, just replace or refund this dangerous monitor. They gave me the run around, telling me to call Amazon, call the original manufacturer, and even telling me to go buy / find a replacement box to return. I dont have a way to go get another box. This horrible monitor has now cost me $618 total with repairs and the seller does nothing to come up with a resolution that works for both of us

  • Initial Complaint

    Date:06/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a portable air conditioner from this company. When it arrived it had been thoroughly abused in shipping and the box was soaked in Freon that was leaking out. On my first return request they wanted to make me pay $100+ to ship the item back to them. After arguing, they said they would take it back. *** would not take the shipment with the box soaked like that. The company suggested I go around to stores and scavenge a box that it would fit in and pay to repack its in that box. Stores dont give away boxes like that, at least not where I live. Now they say they can file a *** claim but need pictures as I am opening the box, which is in the past and I cant recreate due to the state of the box. They also suggest that (once *** approves the claim, if they do) that I wait at my house all day on a business day for them to pick it up. They seem to be doing everything in their power to keep me from being able to return something that they sent broken, despite their website claiming easy and free returns. I find that to be exploitative and fraudulent

    Business Response

    Date: 06/28/2022

    We are so sorry that the item arrived damaged, and for the customers frustration. 

    When the customer contacted us, we offered two options-- whichever is more convenient for him. 

    1) We can start a *** Damage Claim. *** requires that we submit a few photos of the damage so theyll know what to expect when they pick it up.  They'll bring along a new box if we show them that the box is so beat up that the item is unshippable. 

    Or:

    2) The customer can send the item back using a return shipping label, which we have paid for.  For this option he would need to find a box to fit the unit in.  We know that that is more of a hassle, but if he is unable to take photos and wait for a *** pickup it would be the faster solution.


    Both of these options are free.  At no point did we ask the customer to pay extra to return the product.

    We stand behind our products and service 100%, and offer a no-hassle return policy.  There is no restocking fee, and return shipping is free.  Were sorry if there was a miscommunication--were happy to assist him.

    Once the item is back on its way to us well be happy to process a full refund. 

    Were sorry that our communication wasnt satisfactory, and for any extra stress or inconvenience this order may have caused.  If hed like to talk to us about it, he can reach us at ************ 10 AM 5:30 PM EST Monday - Friday, message us on the ****** app, or  email ********************************.  

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