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Business Profile

Chimney Cleaning

T J's Chimney Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fire place was put together wrong I have smoke coming into the house and when it rains it comes down the pipe, all the brick was not level or strait and grout is crumbling, I had to get a different company to come and fix but they put it was a fire hazard not to use it cost me 600. To get it corrected and now I will lose my 10 year warranty.

    Business Response

    Date: 03/04/2024

    ********************************* is taking legal action against TJs Chimney. Our response to her will be in court. 

    Business Response

    Date: 03/05/2024

    ********************************* is taking legal action against TJs Chimney. Our response to her will be in court. 

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Date of work: Aug. 24, 2022 - Nov. 15, 2022 2. Amount of money paid: $5,89.40 3. Business committed to: Demolition of existing factory built fireplace and all chimney pipe. Remove section of wood siding and demo fireplace from the back. Do not disturb interior brick.Install Superior 3000series wood fireplace with grate and wire mesh pull screens.Install Chase Cover which includes a level 3 inspection of the inside of the chase. This will determine if there is a proper fire stop , and also thorough inspection for previous water intrusion and damage.Install Firestop, hardy backboard floor, additional supports underfloor.Labor and Material included."Satisfaction Guarantee" - We promise to perform the work listed on this invoice at the price we quoted until you are completely satisfied.4. Nature of dispute and attempted resolve: Before the work was completed in November, I told ******, the head worker on the job there was a lot of cold air coming in the lower vent and the fireplace and it had not been like this before. He agreed and added 2 small pieces of insulation behind this vent. I then paid for the job.As the weather turned colder, the cold air coming in through the vent increased. One morning after extreme cold temps, I work up to ice on the inside sides of the framework of the fireplace. I took pictures and sent them to TJ's. After several exchanges of requesting help to get this issue resolved, **** the owner did come out. He stated he thought the air was coming in from the outside air intake vent and that I didn't need it for a fire so we could stuff it with insulation and cap it off. I agreed to this and he did the work that day. Although it maybe a little better, the problem is not resolved. After sending them emails to request further problem solving, I had heard nothing further from them. It feels like I now have an open window in my house. 5. Billing number: *******

    Business Response

    Date: 03/16/2023

    We have reached out to this homeowner, and gave the explanation that we had done everything we could, short of tearing the chimney down to the ground and starting over.  This is actually very common for a zero clearance fireplace on an exterior wall to have cold air coming in.  The chase is well insulated(better than when we started actually).  

    Customer Answer

    Date: 03/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *******************

T J's Chimney Service is BBB Accredited.

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