Business ProfileforZiebart

On May 22nd, 2024 we took our vehicle in for a detail. Believe it or not; the attached photos are AFTER our car detail. This is my first time to ever post on BBB, but this company should not get away with highway robbery. We paid $375 for a detail (I am almost 9 months pregnant and could have done a better job at a local car wash for $10) and mold treatment. When I picked up my car it smelled worse, still had dog hair it in, the baking soda we applied to the mold on the seats before we dropped it off wasnt even removed they did such a horrible job (as pictured), and we removed dirt and debris ourselves from all over the car. It was comical how bad of a job they did. When calling, they claim to not typically do mold treatments despite them selling us a mold treatment and I caught them in multiple lies- at one point she said they spent 6 hours on the car, but then later contradicted herself and said they only spent an hour (mind you; that would mean they charged $375 for an hour of work), and MULTIPLE other lies I caught them in. I finally spoke to the ** (one employee told me she was the ** but another said she was not so who knows her position), *****, and I have never been spoken to more rudely. She yelled at me, did not let me speak, told me I was overreacting because I was pregnant, and continued to cut me off and speak to me like I was a dog while I remained VERY calm and never raised my voice (which I think made her more mad). We simply asked for a discount as we live 30 mins away but she said in all her time working there they have never given even a partial refund to anyone. I am hoping our conversation was recorded because if I was the owner of this company, I would want her fired immediately. Unfortunately, per the other reviews, she has treated customers like this and continues to be employed. Spreading my experience as much as I can so as many people as possible does not use this company.