We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Indy Landscape Concepts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

This profile includes complaints for Indy Landscape Concepts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Indy Landscape Concepts has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Indy Landscape Concepts was contracted to put a pool in my backyard. The contract stated the work would be complete and my yard repaired no later than 10/31/2021. There was bad weather and a lot of rain in the fall, so I worked with the owner to verbally/ via text allow the date to move out. After many promises of work to be done and the pool to be finished, as of 5/31/22 the owner, *******************, stopped working on the project and as of 6/2/22 will not return any texts, messages, emails or communication. The company's website has been removed, and texts are no longer being "delivered" as well as not response or work. I am left with a pool insert filled with green/ infested water, a yard that is wrecked and damaged, no pool mechanical equipment, and an unfinished job all around. I have made every possible attempt to work with the company and contact them to no avail. I paid all of the draw amounts on time and without protest, even though they were behind and now am left with a very dangerous situation in my backyard, as well as after some inspections by other companies, a pool insert that has been installed unlevel.

    • Initial Complaint

      Date:05/18/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26, 2021 we signed a contract with Indy Landscape Concepts for replacing overlay tiles on a 256 sq ft patio and a 24 sq ft patio. They did not begin this job until September 7, 2021. When they removed the old overlay tiles, they saw that the patio was cracked, so they removed the the entire concrete patio on both the larger and smaller patios. At this time, I questioned using overlay tiles since we no longer had a base to glue them down on. I was told that it was not a problem, the overlay tiles would work just fine. They redid *********** times because the overlay tiles would not adhere to the sand/aggregate base. I contacted the owner, *****************************, and asked him to come and see this project. He came and agreed that the patio was not done correctly. We can pick up each tile, they are not secured. He said that he would take care of this at no additional cost to us. At this time, it was too late in the season to have the project completed, so he told us that we would be first on the list in the spring and he would be out either March or first of April. In January (2022), we did pick out pavers that would be installed instead of the overlay tiles. He told me that he would order the pavers the week of January 24, 2022. I found out today that he did not order the pavers in January. We paid $11,209.62 for the concrete overlay replacement. This does not include the demolish of the concrete patio. It does include the overlay tiles, but they are of no use to us. We have tried to contact *** by both text and phone call many times.************** and 317-779-617). We have also emailed him at www.indylandscapeconcepts.com, and we have also called the place of business **************) There has been no answer in over a month. We would like to have this job finished or reimbursed for the money we did pay him. Like a fool, I paid him before the job was complete. Thank You!

    Indy Landscape Concepts is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.