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Business Profile

Pool Service

Fiberglass Pool Xperts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** was to fix our pool back in December. Other than taking his time on fixing the pool, **** also was not able to winterize the pool at the time. It took us to agree to a third person to winterize the pool and ** to pay them $450 for the pool to be winterized. Per my agreement with ****************** was suppose to give us the money back but it has been two weeks and we have not received anything. Everyday **** has been saying he will zelle the money, but he has not done so yet.

  • Initial Complaint

    Date:08/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/19/2021 at 10:50am, Fiberglass Pool Xperts at ************************************************************ came to my home and was paid a $3,000 deposit to complete a contract before the winter of 2021. They never attempted to show up to winterize my pool or do the agreed upon repairs. In fact, FPX has never shown up to my property since taking my deposit. This has caused my family undue hardship having to find another company to winterize our pool very late in the season when many companies had already stopped that service for the year. This cost my family double due to the time of year and I had to drive out of state to find a company willing to complete it. On top of that, FPX has now told me twice that they would refund my money and have failed their own refund deadline both times. These failed deadlines go hand and hand with the failed deadlines to complete any work on my property. Furthermore, FPX claimed that the ************* manufacturer wanted them to do the job, to further delay and stall their responsibilities. After being extremely patient with the lackadaisical worth ethic and response time of FPX, I wrote a final email wanting honest answers since all past conversations/emails/and text message promises turned out to be lies. FPX could not give any information and said they were canceling the job and would refund my money on 07/28/2022. They gave a ***** day window and they would be in ******, ** and deliver my refund to my house. To continue with their lies, they did not show and did not respond to my message regarding another missed deadline.In the end, FPX has caused my family undue hardship, cost us countless hours of time and a lot of unnecessary money. They had every chance to complete the job and return our deposit after failed deadlines. Again, the only time they showed up on my property was to take $3000 from us on 10/19/2021 and this is well documented in communications. I will be contacting *********************** ******* *** soon regarding their client.

Fiberglass Pool Xperts is NOT a BBB Accredited Business.

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