Business ProfileforSpilsbury

Ordered from a Spilsbury catalog and paid by check in the amount of $42.78 which was cashed on 11/26/21. Contacted Spilsbury on 12/16/21 about the order and was told by 2 different people they did not have me or my order in their system. I sent a copy of the cancelled check and received a letter stating that my order had been placed in someone else's name and that a refund check for $20.54 was sent to me "around 12/10/21" and a second check for the remaining $22.24 would be sent within 4 weeks. On 1/10/21 I emailed them because I did not receive the check they supposedly issued on 12/10/21 and was advised that they would "escalate" this matter to their payment department and a new check for $20.54 would be issued to me. I did receive what they termed as being the "second" check in the amount of $22.24. I emailed the Company again on 2/15/22 to advise I was still waiting for the $20.54 owed to me and I received an email back which was supposedly from Spilsbury but was signed from Gurney's Seed & Nursery telling me I cashed the first check which I never received. This Company has taken my money and refuses to return it. They owe me $20.54 and I want my money refunded to me. A check for $42.78 should have been immediately sent to me when they realized their mistake.