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Business Profile

Auto Salvage

CashForCars.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a quote based off the *** I provided. Once I received the quote, the email says the quote is good for 7 days and to call to schedule if I would like to proceed. I call back on day 5. However, I was asked for pictures. I am thinking ok that is fair. I provide the pictures. They call back and instead of providing the quoted $1,221 they would only over $250. The claim was they did not know it was an ATV, and thought it was a car. The *** I submitted provides all that information, and gave me a $1,221 quote. Is it legal for them to provide quotes, and back out when I try to proceed?

  • Initial Complaint

    Date:03/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called cashforcars.com to sell a 2015 **** Taurus that i wanted to get rid of. They offered me $700.00 for the car with as long as i had up to date documentation and free pickup. I have the title the lien release and the title correction paperwork they sent me. They then told me i had to go to the department of motor vehicles to get the most updated title and documentation of the lien release. I went to the dmv and they told me i have the most updated title and the lien release was valid and needed no additional documentation in the ****************** for a legal sale. I called them back with this information and they wanted me to sign a power of attorny agreement to finalize the sale. I refused. They have all the paperwork they need already to purchase the vehicle in the ****************** and a verbal contract that they have recorded is binding in the ******************. I just want them to come pick up the car and give me a check for $700.00 as verbally agreed with good documentation.

  • Initial Complaint

    Date:11/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Novmenber 1st, I began the process of filling out their online form. Before I finished it I recieved a call from the business which asked for the same information over the phone. They gave me an offer for the car I was interested in sellling and I declined it. The have since called me multiple times and send me 2 - 3 emailis a week, There is no visiable way of removing myself from their mailing list. And they hung up quickly beofre I can request removal from their mailing list. I would like to stop being contacted by this business.

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company made me a written GUARANTEED offer (via email) and when I have tried to accept the offer, they do not respond to me- but they send me spam emails repeatedly instead. I called the company and attempted to start the process over again with ********************* and she requested more information and stated that the previous offer was not guaranteed (even though I have it in writing). I sent additional information as requested and she will not respond to me now. I accepted the offer previously, they owe me the money for the vehicle and they need to come get it.

CashForCars.com is NOT a BBB Accredited Business.

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