Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business called me ONCE on April 1, 2025. Then they sent a letter dated April 2, 2025, claiming there have been "several prveious requests for payment." These are the ONLY 2 communications with this company regarding this supposed debt. They provided a reference number but ZERO other information. They did, of course, include an option to pay them for this unvalidated debt with no creditor name or even date the charges were incurred. When I called with said reference number to get literally ANY information that isnt just the amount (supposedly) owed, the woman on the phone hung up on me. I have not been provided with debt verification for this debt (or any of the other debts that they've sent letters about in the past), and it will be considered a fraudulent claim unless I am given the debt verification letter with the ORIGINAL creditor name, date of service, location of service, and an itemized list of the charges. And you know as well as I do that verification letter is required to be sent within 5 days of initial contact, so I'll be waiting.

  Customer Answer

  Date: 04/14/2025

  This does not seem to be showing up on my credit report at this time. Which is part of why I do not believe this is a valid debt, in addition to them having several complaints on file from others about false information being provided.

  Business Response

  Date: 04/15/2025

  Komyatte & Casbon, P. C. is a law firm practicing in the area of medical collection law. It is customary for our firm to pursue the collection of delinquent medical accounts from the patients of our clients.  
  
  In her Complaint, Ms. ***** mentions a correspondence she received from our office that did not contain sufficient information about certain debts we are attempting to collect from her. However, the letter she is referring to was merely a follow up to previous communications regarding unpaid accounts that were referred to our office some time ago. Those prior communications included an opportunity for Ms. ***** to request validation of each debt but she did not do so.
  
  Although the time set out in the law for disputing/requesting validation for each of these accounts has long since past, we are always happy to provide information when it is requested. In that regard, we are sending the verification information Ms. ***** is requesting to her by mail.
  
  In response to Ms. ****** allegation that our account representative hung up on her when she called to get information about the debts, our notes and call recording indicated that our representative tried multiple times to explain to Ms. ***** that, in order to provide protected health information over the phone, we first need to confirm the identity of the person we are speaking to. When Ms. ***** refused to provide any identifying information, the representative advised her that she could not provide further information about the debts and told her that she would be terminating the call.
  
  Finally, Ms. ****** statement that the debts we are attempting to collect cannot be valid if they are not reported to a credit reporting agency is without merit as is her allegation that our firm provides false information.
  
  Thank you for the opportunity to respond to this Complaint. Ms. ***** is welcome to contact our office to discuss these matters further.
  

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Komyatte and Casbon were hired by *********************, where I went in for an ER visit, to collect money they claim I owe the hospital. I have health insurance and my insurance company requested additional information from ********************* to explain the reasons for the procedures they conducted on that visit. The firm never communicated this to their client and my wages are being garnered. I have tried over and over again to communicate to them that my insurance company needs more information to approve the claim but to no avail. I cannot afford to hire an attorney.

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If this was the first time I had to deal with this debt collector/attorney then I would have waited to talk to them. However, this is the second time I have had to deal with this place in the last 3 years. The first one, I took all the way to the **** and will do the same thing this time around. This was the FIRST time I received a letter by this company for this supposed amount. The letter reads URGENT, they have been trying multiple times to connect with me and I have not responded. This is very typical of this debt buyer and then continued to be harassed again to the point they actually were forced to withdraw out of court. Im going to go ahead and let them know, first of all you are the most dishonest debt collector that I have ever encountered. Your letter is deceptive and gives some bogus amount that I can bet to you is medical. I can also bet that this is the same one that is going through an appeal. Please send me all and every bit of information on this account. Please send to me the reference number the dispute is under as well as insurance info and why you owe the debt. You may want to connect again with your original creditor and stop your deceptive practices. Youve not once connected with me on any occasion. Please send to me every letter you have sent to me to date that allowed me to dispute this amount immediately. If you cant send me the proof then I will need to file your deceptive practices not allowing me to dispute a debt that is currently with the insurance company. I can only gather you are continuing to use your deceptive practices. According to the ***** I am certain that trying to collect a debt in this manner is illegal. Let these be your proof it is disputed even though you tried to go around that matter. Id advise you to send it back to the creditor or I will file a claim against you for deceptive practices once again.

  Business Response

  Date: 10/31/2023

  Komyatte & Casbon, P. C. (K&C)  is an Indiana law firm practicing in the area of medical  collection law.  It is customary for our firm to pursue the collection of delinquent accounts from the patients of our clients.  Komyatte & Casbon has created and implemented policies and procedures which are designed to ensure that our collection activity is, at all times, compliant with the federal and state laws which govern the collection of debt and the protection of consumers. 
  
  In her complaint, ******************** alleges that correspondence sent to her by this office incorrectly states that we have been trying to reach her.  In fact, the letter she references (dated 10/3/2023) is our third attempt to reach her in writing, with no response to the first two attempts.  Additionally, we have left two telephone messages for ******************** but she did not return either call.  It is worth noting that these attempts to contact ******************** were spread over a large span of time that could not, by any definition, be considered to be harassing.
  
  In response to the request in ******************** complaint, we have mailed her copies of the itemized billing statements for each of the accounts our office has been retained to collect from her.  Once she has had an opportunity to review them, we would be happy to respond to any specific questions or concerns that she may have. 
  
  In the meantime, ******************** complaint is merely a list of unsubstantiated allegations that our firm has engaged in harassmentand is dishonest and deceptive.  While we fully deny that we have engaged in any harassing, dishonest or deceptive activity, it is very difficult to address allegations that lack any facts or substance.  She also insists on claiming that we are a debt buyer despite the fact that our firm has never purchased any debt.  Instead, as I mentioned above, we are a law firm that has been retained by certain creditors (our clients), all of whom continue to own the debts, to pursue collection efforts from individuals who have unpaid and delinquent accounts.
  
  Thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I settled with this office to pay $2800.00 and they would close the case. I wrote the check to them on 12/29/2022. They have been garnishing my wages for an avg of $700 every 2 weeks! They STILL are garnishing my *********** been a month. I cant even buy groceries for my children after they continue to steal my money. I currently have $-700.00 in my account til payday this Friday where they will again take my money!! They wont give me any answers & im going to lose everything at this offices lack of communication and compassion. Im a single mom & rely on every ***** I make.

  Business Response

  Date: 02/06/2023

  Komyatte & Casbon, P. C. (K&C)  is an Indiana law firm practicing in the area of medical  collection law.  It is customary for our firm to pursue the collection of delinquent accounts from the patients of our clients.  Komyatte & Casbon has created and implemented policies and procedures which are designed to ensure that our collection activity is, at all times, compliant with federal and state laws which govern the collection of debt and the protection of consumers. 
  
  Because the issues raised by **************** are related to a matter which was in active litigation, it would be inappropriate for our firm to comment on the specifics of that matter.  Further, **************** was, at all relevant times, represented by her own attorney who was in communication with our office about how payments and refunds were being handled.
  
  Without addressing the issues in this case specifically, we can clarify that monies withheld from a judgment defendants wages as a result of the Garnishment Order are sent by the employer to the Clerk of the Court.  Only after the Clerk has recorded the payment and deposited the funds are those funds remitted to our office.  As a result of this process, there is generally a gap in time between when a defendants wages are withheld and funds are received by the plaintiffs counsel (our office).  Any overpayments that result because of this circumstance are refunded to the judgment defendant as soon as they are received from the court clerk.
  
  Thank you for the opportunity to respond to this complaint.  It is my belief, that all of the issues raised have now been resolved.

• Initial Complaint

  Date:01/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/18/22 I received a garnishment order from this company with literally no explanation, and NO itemized list of the charges owed. In fact, I am not even sure if this is MY bill, or my husbands which I have no part of! The first order was sent to my work, and was put in through our payroll system in the amount of $1,845.85 which if you look at my payments that were deducted from my checks totals $1845.85. I received ANOTHER notice in the mail with the SAME case# saying that it was a continuing garnishment order that now totals $328.76! This company is scamming and trying to get money that does not belong to them. I paid them what was on the garnishment order and I should not have to pay another $328.76!! Please help me in rectifying this.

  Business Response

  Date: 01/06/2023

  Komyatte & Casbon, P. C. (K&C)  is an ******* law firm practicing in the area of medical  collection law.  It is customary for our firm to pursue the collection of delinquent accounts from the patients of our clients.  Komyatte & Casbon has created and implemented policies and procedures which are designed to ensure that our collection activity is, at all times, compliant with federal and state laws which govern the collection of debt and the protection of consumers. 
  
  Because the issues raised by ****************** are related to a matter which is in active  litigation it would be inappropriate to for our firm to comment on the specifics of that matter.  Having said that, I am able to provide the following general information:
  
  1.The Continuing Garnishment Order referred to in Ms. ******** complaint was issued by a judge of the Lake County Superior Court after all requirements under ******* law had been met. 
  
  2.Under ******* law, judgments accrue interest at a rate of 8% per annum, which means that the balance due on a judgment can and does change as a result of the addition of post-judgment interest.
  
  3.Payments withheld from Ms. ******** wages as a result of the Garnishment Order are sent by her employer to the Clerk of the Court.  Only after the Clerk has recorded the payment and deposited the check are those funds remitted to our office.  As a result of this process, it is possible that funds have been withheld from Ms. ******** wages which have not yet reached our office. 
  
  4.Komyatte & Casbon strongly denies any claim that it has acted inappropriately, unprofessionally or illegally in their dealings with ****************** or that it has attempted to collect money from her that was not owed to its client as part of a validly issued judgment against *******************
  
  Finally, since the filing of her complaint with the BBB, we have had the chance to speak to ****************** on the telephone and to respond to her questions and concerns regarding this matter.  I am hopeful that the matters identified in the complaint have now been addressed and resolved.
  
  Thank you for the opportunity to respond to this Complaint.

• Initial Complaint

  Date:12/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lawyer and I, at court (just you and their shady lawyer) cant come to an agreement because Im still paying on another account to them and even offered to pay that say amount as the 1st time, no deal. Says my only option is to go in front of the judge and see if h*** showing me mercy on me for a lower payment amount. Has me sign this paper saying I needed to sign it to go in front of the judge, which isnt what it said and it should be about 3 months due to covid. 10 months later my work received paperwork asking about my employment. Since Im the manager, I received the mail. I also received a court summons in a plain envelope not certified or anything so if I hadnt gotten it at work, I wouldve never known. So I attend court expecting the judge we discussed but again, no judge and was told No were just going to start the garnishment now. I asked what happened to the judge that was supposed to be here and he says I can not give you legal advice. WHAT?! Thats not what the agreement was AT ALL. I asked why he even brought me here if we werent going to try and work something out and he said Most people dont even show to these hearings. Well of course not, its not delivered like a normal summons. I wouldve never known if I hadnt gotten the papers at work! I get a letter from them rating that the garnishment has been filed so I had to stop making payments on the 1st account because I certainly cant afford both. Garnishment finally comes through my check this week and it $463.60 PER CHECK. How on earth am I expected to afford that?? Im literally a single mom with 2 kids who doesnt qualify for any assistance because Im BARELY above the income limit and theyre now taking 25% of my paycheck just weeks before Christmas. Awful people there. Was totally willing to pay these bills with an amount I could afford but they werent willing to budge at all and lied to me and put me in a position that I couldnt do a single thing about it.

  Business Response

  Date: 12/09/2022

  Komyatte & Casbon, P. C. (K&C)  is an ******* law firm practicing in the area of medical  collection law.  It is customary for our firm to pursue the collection of delinquent accounts from the patients of our clients.  Komyatte & Casbon has created and implemented policies and procedures which are designed to ensure that our collection activity is, at all times, compliant with federal and state laws which govern the collection of debt and the protection of consumers. 
  
  All of the issues raised by ********************** in her complaint are related to a matter which is in **********.  Given this, it would be inappropriate for our firm to comment on those issues.  Having said that, Komyatte & Casbon strongly denies any claim that its attorneys acted inappropriately, unprofessionally or illegally in their dealings with ***********************  To the extent that ********************** has any questions or concerns about the **********, she is encouraged to retain her own legal counsel to address them.
  
  Thank you for the opportunity to respond to this Complaint.