Complaints

This profile includes complaints for Circle Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Circle Buick GMC

  2440 45th St. Highland, IN 46322

• 

  Circle Buick GMC

  1300 Us Highway 41 Schererville, IN 46375-1312

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a brand new vehicle from this dealership in November 2023. First on arrival of my brand new vehicle, they put it through a car wash and scratched the entire vehicle. I had to them to have them fix it. When I purchased my car I ordered an illumination kit from them to add to my car. It took almost 4 months for the kit to come in, and then On Friday March 7th when they put the kit on, they put on all the wrong parts. I ordered a black out kit and they actually removed black pieces that were on my car originally and added a chrome kit on there! Completely opposite of what I had purchased/wanted. It looks absolutely ridiculous. They told me the service lady ordered the wrong parts and I need to call back next week to get it fixed. Every single employee I have dealt with at that dealership has been rude, non apologetic, and just brushes you off like nothing when you have just purchased a $100,000 car. I asked them to take everything they put on, off and put my old stuff back on and they refused to help me at all just saying call on Monday. I asked for a managers information and everybody refused to give me any information just stating everyone was gone already because it was 3pm on a Friday afternoon. That is unacceptable that I cannot even reach or get a call from a manager when they have messed up my brand new $100,000 vehicle for the second time now. I understand everyone makes mistakes and things happen but the way all the employees at this dealership acted was so unprofessional and NO Help once so ever. Once I finally got ahold of the sales manager ***** there by finding his information on my own he was very rude and didnt care at all or care to help! I want this dealership to fix what they did to my car and I would like to be reimbursed for the kit I ordered that never came in!

  Business Response

  Date: 03/09/2025

  There was no black out kit available at time of purchase.  The pictures/descriptions were lacking and we did our best to track down the parts. We are prepared to make things right. We couldnt do this on a Friday afternoon when the grille and parts install takes four hours. The vehicle was drivable and there were only some owner reported cosmetic issues with the ordered parts.  Addressing the customer issue at the very next available business hours would satisfy most customers.  No one has been rude;  our techs simply couldnt  stay for four hours on a Friday afternoon to address a vehicle which was in working order and not an emergency situation.  

  Customer Answer

  Date: 03/11/2025

   I am rejecting this response because:
    I want to be reimbursed for the kit I ordered that never came, the wrong items that were put on my car need to be taken off timely. This is a huge inconvenience to keep having to drop my car off to a dealership and not have a vehicle for hours and days on end. 

  
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle brand new off the lot during August 2024, for $30,000. Brand new with zero miles. With this purchase I also paid for the factory and dealership warranty. Its been 6 months and Ive contacted the dealership multiple times about my vehicle blatantly cutting off. Ive taken my car multiple times in which they state it just a bling ring blockage. The bling ring is off and the car is still faulty. The service manager **** stated he does not have to help me nor honor the warranties because I do not speak softly to him. He states Gm released a statement saying all ********* vehicles are having computer failure. However, there would be a recall. I need help with the dealership honoring the warranties PLEASE!

  Business Response

  Date: 02/13/2025

  We are sorry you experiencing an issue with your vehicle.  We are also sorry that it is apparent that you have not gotten along with our Service Manager.  No one has denied your warranty and actually you can take it into ANY Buick GMC dealer.  Please try the service elsewhere to resolve your issue.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The main rear engine seal broke causing the oil to leak out my engine all at once. This resulted in a damaged engine that must be replaced. This is a 2017 GMC Terrain SLE that was purchased on April 4, 2024 which was financed for a little over $14,000.00.This incident occurred on Jan. 14, 2025. There were no dash indicator warning me until the car completely shut down. The dealership has indicated it will cost me $10,000.00 for a repair. Documents and photos from Auto shop have been attached.

  Business Response

  Date: 02/05/2025

  This used vehicle was purchased approximately 9 months ago.  Circle is not responsible for a vehicle purchase in perpetuity. We are not even sure why a complaint was filed with the BBB. The vehicle needs repair and that is the owners responsibility. 

  Customer Answer

  Date: 02/07/2025

   I am rejecting this response because:

    In *******, the Motor Vehicle Protection Act requires that the buyer report the problem within 18 months of ownership and allow the dealers at least four attempts to correct the problem.
  

   Report the problem within 18 months of initial ownership of the vehicle or before ****** total miles, whichever comes first. Especially, since this vehicle suffered severe damage within such the  time frame. The vehichle has been maintained and had two oil changes since the purchase. This was the " main rear engine seal. " My position is that this warrants a refund or trade-in per my contact with ***************************** Thank you.
  

  Business Response

  Date: 02/14/2025

  This vehicle was purchased TEN MONTHS ago. No service contract was purchased and there is no coverage of any kind for this vehicle.

  Customer Answer

  Date: 02/14/2025

   I am rejecting this response because:
  
  The Lemon Law applies to all motor vehicles that are sold, leased, transferred, or replaced by a dealer or manufacturer in *******. Ind.Code 24-5-13-1. The term of protection under the Act begins on the date of original delivery to the buyer and continues until the earlier of eighteen months or ****** miles. I.C. 24-5-13-7. The manufacturer is allowed a reasonable number of attempts to correct a nonconformity ? defined as any specific or generic defect of condition or concurrent combination of defects or conditions that substantially impairs the use, market value or safety of a motor vehicle. I.C. 24-5-13-6. A reasonable number of attempts is considered to have been undertaken if the nonconformity has been subject to repair at least four times but continues to exist or if the vehicle has been out of service for at least thirty business days and the nonconformity continues to exist. I.C. 24-5-13-15.
  If a refund is given for a vehicle with a nonconformity, the refund must be the full contract price of the vehicle, including all credits and allowances for any trade-in vehicle and less a reasonable allowance for use. I.C. 24-5-13-11. Indiana Code section 24-5-13-11 explains the calculation required to determine the usage deduction if a refund is tendered for a nonconforming vehicle:

  The fact that this vehicle was only operating for nine months and less than ****** miles meets the framework of Indiana Codes above. The car was financed for $14k and the repairs will cost  $10K. Secondly, there were no warning lights that the car was losing oil and it just came to a sudden stop which could have been deadly if there had been heavy traffic behind. 

  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used vehicle on 11/29 from Circle Buick GMC. We checked the carfax and the dealership provided a clean description of the vehicle. They mentioned it was a one owner, no accident low mileage vehicle (23k miles). When we test drove we heard noises and noticed other issues. We brought that up to them to see if they are able to fix those issues. Instead they discounted the vehicle so we ended up purchasing. We then took it to a shop to inspect it for the issues we noticed. The mechanic showed us how the frame is rotted and the noise we heard was from a rotted through cab mount. He also noted the 4x4 is not working. This was not disclosed by the dealership and I feel should never have been on their lot. I dont know if this was inspected by the dealership at all before putting on the lot as they did not provide the multipoint inspection report either. I called on 12/4 to let the dealership know we would like to return the vehicle due to these safety concerns and they said they did not have a return policy and can not do anything to help us.

  Business Response

  Date: 12/05/2024

  The vehicle in question was sold AS-ISA AND and fully disclosed.  The customer took the vehicle on a test drive and had every chance to have the vehicle inspected before purchase.  The customer also negotiated the price of the vehicle to allow for some items the customer warranted attention.  There is no offer from Circle as the vehicle was not sold with any promises or guarantee.

  Customer Answer

  Date: 12/05/2024

   I am rejecting this response because:
  
  We did not negotiate to lower the price we asked to get items addressed. We were given 10 minutes to test drive there is no way we could have gotten the vehicle on a lift to fully inspect the vehicles frame. No multipoint inspection was provided from the dealership. 

  Business Response

  Date: 12/06/2024

  Once again, the vehicle was sold AS-IS.  No warranty or guarantee included, implied, or provided under separate cover.  Vehicle was sold adhering to Indiana State Law.

  Customer Answer

  Date: 12/06/2024

   I am rejecting this response because:
  
  The truck is not in driveable conditions the frame is shot and falling apart. 

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I took my son to look for a vehicle and while I was there, his credit was ran through several different credit companies without my knowledge. I was convinced to have it ran through ************ I found out that they ran it through several agencies. When trying to address the matter, the male manager on duty stood over me, a woman, and yelled and insulted me and told me to get out of his store while I was sitting down in my chair. I have never felt so mistreated and disrespected. Where is it okay to use your masculinity to intimidate a woman at your place of business and as a manager?

  Business Response

  Date: 09/06/2024

  The female sales associate refutes this story.  The mother yelled repeatedly for no reason and we do not want her back in our store.  

  Customer Answer

  Date: 09/06/2024

   I am rejecting this response because:
  
  I informed the manager that I no longer wanted to speak to him and that he was being unprofessional and insensitive to my concerns. The manager even yelled at the female associate and she still thought his behavior was ok. I apologized to the female associate and told her hus behavior is unacceptable. I was stating my concerns and was upset about what they had done. My son remained quiet until the manager stood up over me and yelled. I was unsure of my safety at that point. I have never felt unsafe in a business like this before. The female worker stated they have cameras and audio available and I hope someone takes the time to look them. His behavior as a manager was unacceptable and not tolerated. When I asked to speak with someone else concerning the matter, that us when he stood over me and yelled at me. The female worker also called me after the matter from her personal phone to still come back in to purchase the vehicle. If I was so irate and yelling, why would I be invited back to speak with someone else. I do not accept the response from the company.

  Business Response

  Date: 09/06/2024

  We disagree with your take on the situation and are moving on. Thank you. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2024 I took my vehicle in for service( oil leak) service found multiple issues with the vehicle, thats what I was told. 5 days later I picked my vehicle up and amongst picking the vehicle up it drove the same for about a week. A week later the engine light is on and off and vehicle is now louder by exhaust and stalling. I took the truck back and they claimed to have fixed the issue. A week or two later after my engine light has came on and hasnt went off. I made a service appointment while arranging time to be off work and childcare only to arrive today May 24,2024 and be told I couldnt wait on my vehicle to be look at due to the number of tickets and the amount of wait time it would take basically telling me theres no guaranteed my vehicle would be looked at today. Now Im wondering why would this department give me the appointment if there were no appointments available.

  Business Response

  Date: 05/24/2024

  We cannot predict exactly how long every repair will take from preceding days and that is why at times the shop gets backed up. We would rather tell you this upfront than have you expect your vehicle to be ready same day and be disappointed.  

  Customer Answer

  Date: 05/24/2024

   I am rejecting this response because: This appointment was made weeks ago and if there arent any open time slots due to workers being on vacation or whatever the case was then the shop shouldnt overbook. I missed a day of work and traveled 45 minutes from *******. All I want is for the work that supposedly been complete to be completed or looked over. I was told 6 tickets were ahead of my vehicle then I was told 10 tickets, now Im confused. I offer to stay with my vehicle rather it would be serviced and repaired today or not only to be told this will need to be a drop off as if he was brushing me off. In these cases of the service department mess *** or miscommunication maybe loaner cars should be offered to all customers and not certain customers. I have a child and I refuse to be stranded somewhere because of service paid for not completely fixed. 
  
  
  

  Business Response

  Date: 05/24/2024

  Once again - every appointment was made weeks ago and depending on the actual work needed after diagnosis additional time may be needed for repairs which causes delays and backups at times.  Heres a quote from a great novel that sums up the situation, The best laid plans of mice and men often go awry.  

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took my truck in for an oil pump replacement some time around October or November of last year. For whatever reason...instead of putting one of their highly skilled technicians with experience on replacing an oil pump on my year GMC they put someone who didn't have the experience and matter fact they told me this was the technicians very first time replacing an oil pump...red flag! Besides the oil pump they also changed a couple lines that were leaking as well bringing my total to over 3 thousand dollars. When my truck was ready I paid them and was on my way. Not more than a week later the check engine light came back on. I immediately took it back up to the dealership so they can diagnose the issue. We ran into a problem because there was a connector on my truck that blew out and was preventing me from starting my truck without using jumper cables so my advisor told me at that point nothing could be done until that connector was replaced in which they didn't have in stock and at the time couldn't find it. I then picked my truck up cause I didn't want to just leave it there and rack up storage fees. I ended up taking my truck to my personal mechanic and I don't how he was able to find the connector but he finally did...granted it did take a while. After he found and replaced the connector I had him diagnose the check engine light and low and behold it was a bad oil pump. As soon as I could I reached out to the dealership and scheduled an appointment to get it looked at. It's been well over a month and my truck STILL hasn't even been looked at and everyone I talk to seems to be giving me the runaround. I really think they're trying to find something else wrong with my truck to discredit my issue or they're just trying to get out of doing rework that they clearly messed up on. I've been as patient as one can be but at this point its getting ridiculous. Why would the dealership tell me to bring my truck up there and just let it sit for weeks on in?

  Business Response

  Date: 04/25/2024

  We acknowledge that we repaired your vehicle 6 months ago. We are sorry you are having issues again.  According to your mechanic it may be the same issue. You were not charged 3200 for an oil pump, there were other repairs.  

  Customer Answer

  Date: 04/25/2024

   I am rejecting this response because: it's just flat out unsatisfactory. I stated in my initial complaint that oil pressure lines were also repaired in addition to the oil pump. But even with that aside the issue at hand is the OIL PUMP...You know the one you had some rookie replace for me??? That's still the reason for the check engine light being on. I had my personal mechanic check it not once twice but 3 different times and all 3 times it came back to the oil pump. Now that I think about it hindsight I should've had him replace my oil pump. He would've been much cheaper and he's got decades of experience working on all makes and models new and old. I just figured I'd get it done at the dealership where I was pretty sure it would be done right and I'd get a warranty on parts and work. Also I hold dealerships to higher standards. I need either my oil pump re replaced free of charge or I demand a refund for the oil pump and service related charges associated with it. 
  
  
  

  Business Response

  Date: 05/03/2024

  Usually we are correcting the local mechanics. Why did he or she check it three times ? Either it was diagnosed or it wasnt. We would be happy to review all of your paperwork from each of your three visits and go from there. Thank you. 

  Customer Answer

  Date: 05/03/2024

   I am rejecting this response because:
  WOW!!! So now you want to see paperwork from my personal mechanic where it shows he ran multiple diagnostic tests??? For what? You guys have the same if not better equipment...if you want to know why the check engine light is on hook the vehicle up and it'll let you know. But me going to my personal mechanic and asking him for the paperwork to prove he ran multiple tests on my truck is laughable. You guys are trying everything you can to avoid taking accountability and it's sad. 
  
  

  Customer Answer

  Date: 05/06/2024

  I don't see why the business is wanting to see proof of my personal mechanic running multiple diagnostic tests on my truck....like for what? He never gave me a receipt for doing such tests. I know for a fact he did it once cause obviously it gave him the code stating what was wrong. At that point he didn't even know that the dealership replaced my oil pump. I asked him when he got free time away from other customers and their vehicles to run a couple more tests to be certain it was the oil pump cause at that moment is when I told him I just got it replaced at the dealership. He gave me his word that he did and I have no reason to accuse him of lying so I took his word when he told me he ran 2 additional tests. My question is what difference does it make if he ran 1,3 or 100 tests if every time he ran one it came back to the same thing?

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2016 GMC Terran VIN# ***************** 1st let me say that I will be moving the servicing of my *** from Circle GMC in ************ to ******* Buick GMC, in ************, ******* based on my interactions with the last few service calls I've had at Circle. I brought my truck in 10/26/2024 for a brake job. I also requested that my front end be checked for a sound it was making. The service rep didn't detail this in the work order, so the mechanic broke down my entire front end searching for this sound. My Service Rep noticed I was STILL waiting and went to investigate. He immediately came back to me apologizing and explained what happened the 5hrs I waited. As a consolation, he discounted my bill $20 for the inconvenience!!! When I rescheduled on Jan 03, ****, I asked that they look at my brakes again because they are NOW Squealing louder. I was told by ***** prior and my Service Rep that this is normal until the brakes wear down. I know how a brake job is supposed to sound, and it does not sound this way!!! When I brought the *** in for an appointment on Nov 1, 2023, the Service rep told me the technician had an emergency and left for the day and they were just about to call me to reschedule!!! I was rescheduled for Jan 08, ****. Jan 12th my car started making the same knocking noise. Now I have a Brake job that is squealing and a Strut job that is still knocking. I reached out to *** (AUL Protection Plan ************ because in my attempts to rectify this directly with Circle Buick, I was blown off with the following. "*****, we are sorry you have interpreted the events which have transpired in the way that you have. We hope you find service to your liking elsewhere, God bless and good luck. Thank you." I want Circle General Mgr to contact me to schedule an inspection of the work done to my vehicle, or I want the opportunity to have a different GMC dealer reinspect the work supposedly done on my vehicle, at Circle's expense covered by their 2yr repair warranty.

  Business Response

  Date: 02/04/2024

  Once again, the events have been interpreted quite differently by the customer than **********************. The customer began her complaint by stating  that she was moving her service to another dealer.  We hope she finds favorable service there.  Circle has it been able to satisfy this customer; she has nothing owed to her nor does she have any repairs not completed which she was charged for.  This file is closed.  

  Customer Answer

  Date: 02/05/2024

   I am rejecting this response because:
  I have been taking my vehicle into Circle since 2016 and NEVER had a complaint or disagreement with anyone at anytime, because I had always been satisfied with the work done. It wasn't until I rearranged my Oncologist appt to come in 01/03 to be told my tech left for the day and they couldn't work on my SUV and they were just about to call me. I politely agreed to be rescheduled with NO Complaint, other than I wanted my brakes checked when I do bring it back. because they had went from squeaking to SQUEALING and I did not care to be dismissed by a CS rep. I was STILL courteous when told after waiting on my vehicle for over 5hrs that the tech read the work order incorrectly and had taken my front end apart, but that my SUV would be ready soon. Mind you, I'm sitting there in a back brace from a recent TOTAL SPINAL REVISION and having side effects from treatments. So, I refuse to be painted in such a light!  After picking up my SUV 01/08/24 I complained the brakes were still SQUEALING although the invoice stated it was test driven and no sound was found. I made numerous attempts to reach the General Manager of Service and the Dealership and kept getting the run around. This is when I contacted the BBB and GM Corporate. GMC Corporate scheduled me with another Dealership to address my issues. Although the attached INVOICE is self-explanatory, what I was told is the STRUTS were not GM Parts and they missed the control arm, and lower ball joint boot was torn. How was this missed if they had properly repaired my vehicle. Also, they heard the SQEALING brakes when they pulled my SUV in, and my brakes were replaced as well. Why did I have to go elsewhere to have my issues properly addressed, when it could have been done so the 1st time, under my FIRST $100 deductible? Why did it take a SECOND dealership to respect my time and complaints and address them immediately and take the necessary and appropriate action? So YES, if nothing else, they owe me my $100 DED. I'm not even complaining about missed Oncology treatments on 01/03/24 because it's obvious they just don't care about their customers AFTER their GMC Bumper to Bumper warranty expires and they present with an AFTER-MARKET Warranty that they sold you!
  
  
  

  Business Response

  Date: 02/13/2024

  We are very sorry you feel the way you do and hope everything works out.  

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife bought a 2015 GMC Terrain 8/24/17 we took it in for service when it was time for oil change.The Terrain started losing oil before ******* miles. I have work order to show how much oil was consuming or leaking

  Customer Answer

  Date: 01/03/2024

  I filed a complaint against circle Buick,it was denied, I am still looking for a refund for the repair.My wife and I have been a loyal customer for years did all the oil changes scheduled that were required.Circle Buick knew about the oil issues before the warranty was expired,thats the reason why I should be getting a refund

  Customer Answer

  Date: 01/05/2024

  My 2015 *** Terrain was in the shop last year for using to much oil. I was told to keep adding between oil changes and that is what I was doing until it was too much. Oil life index was like 50% but the oil was low in the engine,that was misleading, was told to add oil. The *** Terrain passed the oil consumption test 03/23/23.The oil was low again 07/06/23.*** and Circle Buick are both responsible for the repair

  Business Response

  Date: 01/05/2024

  This is a 9 year old vehicle, Circle is not in any way what so ever responsible for the repair.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pick up truck an two days after the purchase the check engine light came on, I took it to the the dealer ship and they want me to pay for the repairs.

  Business Response

  Date: 12/11/2023

  All pre driven vehicles are sold as-is and all paperwork states so. The customer can elect to purchase an extended service contract under separate cover from a menu if so desired.  All appropriate signatures declining additional coverages are on file.