Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Octber 17 2024 I financed a vehicle through Hobart Auto Sales in Hobart *******. I purchased the car and was not told of any issues with the car. On my way home climate control was not working and I could either have max heat or lowest setting of cold no in between. After calling the day after I bought it because when I left the dealership they were closing for the night. I was told they would fix it and give me calls I have now been back and forth on a 2 hr drive to the dealership multiple times saying they replaced the radio with a new radio and it still isn't working. They never call me back.

  

  Business Response

  Date: 12/11/2024

  Customer contacted us regarding a problem that occurred after the sale. In good faith, we gave the customer a rental and had the ac/heat fixed. We apologize to the customer again. This issue is not a normal occurrence for us. We sell thousands of cars per year and we understand that things happen. Please refer the customer back to the dealership for any other concerns. Thank you

• Initial Complaint

  Date:10/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Hobart auto sales back in April I purchased a 2020 ram 1500 classic this was my first vehicle purchase. I also had been a fresh business owner at the time. I brought the truck home and my father in law noticed it had been in an accident do to lemon peel paint on both passenger side doors. That resulted in me checking the carfax which Hobart auto sales told me I couldnt access for whatever reason turns out the truck had been in 2 separate accidents one of which was major and caused frame damage a few months later I went to trade my truck in for a newer truck at a different dealership they advised me that they could not take my vehicle because of the frame damage the banks they work with would not finance my truck so then I ran my vin to see the value and because of the damage with the frame its value is so low that Im over 10k under on my loan.Hobart auto sales this is no way to do business with someone especially when I went there to get a different truck that was cheaper than this one and you guys told me that the banks would only approve me on this truck because it had more value than the other one obviously that was a lie

  

  Business Response

  Date: 10/14/2024

  We apologize in advance for any misunderstanding or frustration. We use autocheck on every vehicle that we sell and the customer signed the contract that we disclosed the information at the time of the sale. For trade ins, we use AMP to judge the vehicle which is eligible for a trade in but the customer was denied for either being late on several missed payments or major collections since he got the vehicle. Please advise the customer to call us or I will have the finance company call him directly to see his best options for a trade in. 

   

   

• Initial Complaint

  Date:08/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor quality in preparing SUV for sale

  

  Business Response

  Date: 08/27/2024

  Hi *******, please call us at ************ or stop by in person. We apologize in advance for any issues. Please know that we have a service department here that can help you. Also, you have a 2 year warranty that can help you. I will have a manager reach out to you to see what we can do to help fix any issues you may have. 

   

   

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought vehicle in may, 2016 jeep wrangler Sahara unlimited. Couple weeks after purchase engine temp gauge on dash cluster reads between 3/4 hot and 7/8 hot. Call hobart auto sales, the service lady has me drive her to my house (Less than 3 miles), verifies temp issue, has vehicle for 6 days. States thermostat housing has leak and replaced. This vehicle, same one we bought from hobart auto sales is having the same heating issue as temperature just from house to dealership climbed rapidly to 7/8 overheated engine. I called and sls **** stated hed talk to **** (general manager). We waited and no call back so wife and I have someone watch our 4 children so we can go and talk to someone in person. The owner **** was rude and kept stating we have a warranty to take it elsewhere. Well wait you had no problem accepting it overheating as soon as we bought it but than want to **** us off and state its our problem when the same problem is still happening? I need answers as we are deeply involved in Hobart and as of tomorrow I will be warning the entire Pop Warner program of this experience. Having a couple thousand hobart Brickie on our social medias next step if a fair resolution isnt established and executed is to take this to social media and hobart local pages

  

  Business Response

  Date: 08/27/2024

  Hi *******, we apologize in advance for any inconvenience you may have had with your vehicle.  We sell thousands of vehicle per year and your situation is not like anything that normally happens. That said, you do have a 2 year warranty on your vehicle. I will have a manager reach to you to go over that you. Otherwise, please call that number so they can set up a service appointment. We have already reached out to them and they are waiting for you to call them to set up a time to inspect the vehicle. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from ****** the vehicle windows was scratched on all 4 sides.My check engine light came on within 20 days of purchase, my dashboard goes off and on and the customer service has been terrible. My vehicle still hasnt been fixed. The business is extremely shady and needs to be investigated immediately. I will continue to report until the necessary actions come to fruition. TERRIBLE BUSINESS

  

  Business Response

  Date: 07/17/2024

  We apologize in advance for any issues regarding your vehicle. We are one of the largest and highest rated dealers in ***************** and sell thousands of cars per year. This situation is very unusual and not typical of the type of business we do. I will have one of my service managers call you to go over the warranty. Please keep in mind that you can use at any certified mechanic shop with a $100 deductible. However, I have spoken to **** and we can waive that fee if we use our service center. I apologize in advance and understand your situation. Please call the dealership directly and ask for ****. Also, please come by in person with the vehicle so we can discuss face to face

   

   

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the car around may 15th, Sold me a car that they stated had already been checked by their mechanics that it was good and up to date before selling me the car. Learned the tires were old and used and from a vehicle inspection from ********* that the battery was incorrect, important parts were damaged or extremely rusted, and majority of primary maintenance was never done besides and oil and coolant change.

  

  Business Response

  Date: 07/12/2024

  We apologize in advance for any problems with the vehicle. We sell thousands of cars per year and this situation is not like anything we do and sell here at Hobart Auto Sales. All our cars are green light pre certified cars that we buy from the premier auction houses. Also, once the cars get here, we double check the cars for both major and minor inspections. The customer does indeed have a warranty with $100 deductible. If the customer uses our service, we will waive the $100 fee. Please advise the customer to come in person and deal with the owner directly. Again, we are sorry about any issues that come after the sale but we would love to help the customer get this right. 

   

   

   

   

  Customer Answer

  Date: 07/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and talked to them directly to resolve these issues and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Hobart Auto Sales on Jan 18th 2024. It is a 2016 Land Rover Discovery. The first red flag was they charged me more for the vehicle than it was listed online for. No real big deal as I needed a vehicle and I make good money. After the deal was finalized. I was told that I could take the vehicle to their shop the next day to get the issues fixed on the vehicle that I noticed during the test drive. When I dropped the vehicle off the next day, Jan 19th 2024. Days went past and I called to check on the vehicle and they kept telling me that they were waiting on parts or they sent the wrong part and now they had to wait for them to send the right part. I did not see the vehicle again until the beginning of March. They told me it was fixed and that they were just waiting on a part for the sunroof screen but I could drive it and to just bring it back when the part came in. I picked the car up and drove it less than a mile to my house and went to bed because I had work in the morning. I drove the vehicle in to work but it wouldnt start when it was time for me to leave. I had to get it towed to the lot again where the car is still sitting, waiting for parts. I get the run around from the staff every time I call and I finally talked to the owner today after trying for two months. He, ****, apologized and asked what he could do to make it right. I told him that I paid insurance on the car 3 times and this is about to be my 2nd car note that Im going to pay, along with tow fees and a huge rental car bill I told him since he said he was willing to do anything to make it right, I asked him to pay my car note until I had a working vehicle. He acted like he couldnt hear me and hung up. I havent been able to reach him since. Looks like Im stuck with a $25k lawn ornament. I will never do business with them again and I will advise everyone else not to either. They can not continue to get away with this.

  

  Business Response

  Date: 04/03/2024

  We apologize in advance for any delays with the warranty and the warranty being fixed. The owner advised the customer that we would help him any way we could. Please advise the customer to come in person to talk to **** or please give us a call. We sell thousands of cars per year and this situation is not typical of the type of business we conduct. We apologize again and would love for the customer to come by in person

   

   

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this company that proved to be a lemon. I tried to trade the car in and they tried to charge me more . My 2016 Hyndai sonata has been broken into 3x and stolen (parked in different places). The company charged me double the value of this car aware that this car was currently the model of an auto theft trending. They also charged my card with an ach agreement. They car has issues within 2 weeks of me buying it and it has continue to cause problems . Multiple pictures below of the challenges .

  

  Business Response

  Date: 01/22/2024

  We apologize in advance to the customer for any problems they have incurred. Please advise the customer to come in and talk to the owner directly. As is, the customer was advised to reach out to the franchise dealer directly as they have ongoing class action settlements that are direct with them but that does not fall under our responsibility.   We have spoken to the customer multiple times and will help her reach out to the right parties. 

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car last year in august it was my first car I went to Hobart auto sales got approved put money down and picked my car I picked a 2014 Mustang with ****** mile sales associate told me one owner and it was kept in the garage. *** spent over hundreds of dollars modifying it from getting the car wrapped, performance package for this sport car. Fast forward to now I tried to trade it in at CarMax in oak lawn. They gave me a appraisal of ***** youll ask yourself like only ***** when I put so much in the car and took care of the car and cant trade it Come to find out the pulled a experience report the car title is salvaged? Had 5 owner ,been in 2 accidents. The second accident cause this car to be a Total loss by the insurance company in ************************************************* ****** ***** as well but the car never made there. I took it **** and the *** is showing up to a manual transmission mustang instead of a automatic as well as the 2 vin stickers on the doors were peeled off Ive paid over ***** close to ***** in car payments for a car that was never supposed to be sold at all they lied to me in my face and I went to the dealer and said we have to wait till the owner comes back and keeps running around I have a attorney reviewing all documents and my receipts and money I spent in this car. Im basically stuck with car that no one will want due to its history and damage and left with ****** of car payments left they over charged me for a car that not worth anything the finance is through Consumer portfolio services and they tried to tow the car when I told them the situation they need to shut down for dealer ship fraud I want a full refund of the entire car in total or they get me a car of my choice.

  

  Business Response

  Date: 12/28/2023

  We apologize in advance to the customer. We do believe there is some kind of error on how the vin is a being reported to autocheck.  The customer came in during  the holiday vacation break and we advised the customer to please contact us once the owner gets back from the holiday. As is, we apologize and will

  do our best to help him once **** gets back

  Customer Answer

  Date: 01/03/2024

   I am rejecting this response because:
  We called Hobart for an update and was advised it's a legal matter now and they did not share any information with us. They just advised they are waiting to hear back from the owner. 
  

  Customer Answer

  Date: 01/05/2024

  We called Hobart for an update and was advised it's a legal matter now and they did not share any information with us. They just advised they are waiting to hear back from the owner they have not been making the efforts to call first regarding any information we have been the only proactive ones contacting them because they wont call us back Im currently not driving the car. As well as there is a ******** storm coming soon and I cannot drive a sports car in heavy snow that is dangerous. 

  

  Business Response

  Date: 01/05/2024

  The customer was advised to talk to the owner directly and had came in during the holiday vacation while the owner was here. Please advise the customer to talk to the owner. There are multiple discrepancies that we need to research that will take time with an out of state title. That said, we apologize in advance to the customer and will complete or due diligence as we get the information back from the original auction house where the vehicle was purchased

  Customer Answer

  Date: 01/09/2024

   I am rejecting this response because:
  
  We cant get a hold of the owner 

  Customer Answer

  Date: 01/09/2024

  I found the original listing from Hobart auto sales 

  I wanted to include the original listing of the car which did not include information regarding the history which I thought had to be disclosed.

  

  Business Response

  Date: 01/10/2024

  The customer had come in while the owner was on vacation for Christmas break. Please advise the customer to ********* to the owner directly. We have seen some titles in the past be mislabeled. In that case, we can do a title correction with the original state that the vehicle came from. It does happen and is out of our control but we can try to help the customer as much as we can. Thank you

  Customer Answer

  Date: 01/10/2024

   I am rejecting this response because:
  
  We need to confirm the owner will be there before coming to the dealership and have not had success over the phone. Again, the title is not just the problem. The vehicle was misrepresented. It was in an accident and declared a total loss and was not disclosed as we would not have purchased. We were advised 1 owner *********** no accidents. There is bondo cracking on the side where the door was replaced again was not disclosed and other issues. 
  

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2015 Buick Encore on 11/21 the very next day the check engine light came on. Took it back to the dealership and they sent me to Best Auto Mechanics who they work with. They said it needed a catalytic converter but it was on back order and theyd call me when it came in. Well they never called, I had to constantly check in with them to see if the part came in. Almost a month later on 12/18 when I went there again to inquire they said the part was there and to bring it back in the morning. Once again, they never called to tell me that. I take the car back 9 am on 12/19. They said it was a 4-5 hour job. They tell me at the last minute that the car wont be ready that day after I gas to call the dealership to call them because they never answer any other calls. So now I have no vehicle to go to work. I call the dealership and now they say there arent reimbursed for rentals. But they tell me this after enterprise had already closed. I ended up having to pay to rent a car so that I could get to and from work on 12/20. I pick the Buick up on 12/21. On 12/22 I took the car to get an emission test so I can register the vehicle. It failed. Also, the check engine light came back on. So now I have to take it back. And possibly come out of more money for a rental. Today I look under the vehicle and notice its the same catalytic converter. Theres even rust on it. They didnt even do the work they said they would do.

  

  Business Response

  Date: 01/05/2024

  Please advise the customer to come in and speak to the owner directly. We sell thousands of cars a year and this situation is highly unusual and not reflective of the business we do.The customer has a warranty on the vehicle and we can have the service manager pull that warranty to see the best options.