ComplaintsforRidgewood Dental PC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/16/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I started a root canal about 2 weeks ago and was supposed to have it finished and have the crown put on today. They finished the root canal but would not do the crown. So I tried to use one of my two prescheduled appointments to do the crown and I am told they cant because they are too busy. If I already had an appointment than how am I not able to use it? They were informed I was trying to use my insurance benefits before they reset in January and that is why we made extra appointments but now they won't put the crown on until January. I feel as if they knew it wouldnt be done and started so i would have no choice but to come back. No dentist will finish another dentist's work. On top of that he was very unfriendly, drilled my tooth and never said he was leaving, just dissapeared without a goodbye or instructions and had the nurse finish up.Business response
12/22/2021
This is a written response to Complaint received . This is the second response regarding the persons complaint. We are very sorry at the disappointment the patient has toward our office for not being able to change what procedure he was scheduled for on that particular day and time. We were not able to accommodate that due to necessary equipment being used at the time. We have offered for the patient and the financially responsible party to come in for a consultation to get the full treatment recommendation and set appointments up with the patient. Unfortunately, the refund requested will not be an option. The procedure billed, was completed without issue. If the patient would like to seek treatment at another office, any office can assist him in completing what he would like to have done. If there is anything else that we can further clarify, please contact our office.
Thank you,
*********************
Office Administrator
Ridgewood Dental PC
*****************************************
************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.