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Find a Location

Touch of Class has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Touch of Class

      709 W. 12th St. Huntingburg, IN 47542

      BBB Accredited Business
    • Touch of Class

      301 E 4th St Huntingburg, IN 47542-1259

      BBB Accredited Business
    • Touch of Class

      436 4th St Huntingburg, IN 47542

      BBB Accredited Business

    Business ProfileforTouch of Class

    Online Retailer
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    33 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1983

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers an online retail web site featuring thousands of products including general merchandise, furniture, wall hangings, metal sculptures, rugs, Home Décor, Accessories & Gifts.

    Business Details

    This is a multi-location business.

    Find a Location

    Touch of Class has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Touch of Class

        709 W. 12th St. Huntingburg, IN 47542

        BBB Accredited Business
      • Touch of Class

        301 E 4th St Huntingburg, IN 47542-1259

        BBB Accredited Business
      • Touch of Class

        436 4th St Huntingburg, IN 47542

        BBB Accredited Business
      Location of This Business
      709 W. 12th St., Huntingburg, IN 47542
      BBB File Opened:
      1/1/1983
      Years in Business:
      46
      Business Started:
      1/1/1978
      Business Incorporated:
      6/1/1982
      Accredited Since:
      7/1/1983
      Type of Entity:
      Corporation
      Number of Employees:
      150
      Alternate Business Name
      • Touch of Class Catalog
      • Parke-Bell Ltd., Inc.
      Contact Information

      Principal

      • Mr. Fred Bell, President

      Customer Contact

      • Mr. Fred Bell, President
      • Mr. Gary Bell, Vice President/Chief Technology Officer
      • Yvette Gehlhausen, Customer Service Manager
      Additional Contact Information

      Fax Numbers

      • (812) 683-5921
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      33 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/06/2024

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      On June 2nd, 2024, I purchase 4 pairs of window curtains (B031 WH QCT95 Weathermate Grommet Curtain pair) from touchofclass.com. The order number is #***************. The product URL is *************************************************************************. The product page showed that the product was available. Throughout the checkout process, there's no estimated delivery date. On June 5th 2024, I sent an email to touchofclass.com asking whether my order has been shipped. The customer service from the website emailed me back saying the order would be shipped out on the same day. Some time later, an other person from touchofclass.com sent me another email saying that the product was out of stock and my purchase was back ordered. The expected new in-stock date will be July 15th, 2024. That means that I need to wait for 6 weeks to have the product restocked and additional shipping time to get the product shipped to my house. I emailed touchofclass.com to cancel the order and there was no response. I called their customer service. The customer service essentially refused to cancel the order and told me that only the manufacturer of the product could determine whether the order could be cancelled. They are slow walking the order cancellation so that they can get paid by PayPal for my payment and make it an existing fact that the order goes through and cannot be cancelled. This is the worst eCommerce experience that I ever had. touchofclass.com is essentially misleading customers by hiding the fact that they are a drop-ship business with long, extended shipping and delivery time. If I'm doing business with any other eCommerce business, my order would have been cancelled and my money fully refund by now.
      Read More

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jerry R

      1 star

      05/23/2024

      Account cancelled because of error made in online ordering auto-fill shipping address. Order sent to wrong city - person phoned me and said, he was sending the order back. He did not, so my account was closed, without notifying me. Placed another order and it was not processed- I ordered correctly online, but it was rejected (without notification to me). Waited, waited.. and finally called to find out I was cancelled because a previous order was not paid for. I agreed to pay for that order (requested some consideration, since auto-fill order program was partially to blame). The company decided I was a bad risk (even though, I have never stiffed anyone and agreed to pay). Order from this company at your own risk.

      Local BBB

      Tri-State Better Business Bureau, Inc.

      BBB Reports On

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