Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that Touch of Class meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Customer Complaint
Complaints generally allege difficulty in receiving a refund, damaged products and delays in delivery. The company states that most of the complaints received by the BBB are invalid as they do not qualify for refunds and/or returns. The company's return policy states that they will not accept returns for a refund unless they receive the return within 45 days of shipping the merchandise to the customer. The policy also provides that the merchandise must be in its original packaging and in its original condition.
In addition the company is taking steps to correct any issues with damaged merchandise and delays in delivery.
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