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Business Profile

Apartments

Waterside Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was August 15, 2023. The amount paid $3000.The business in their lease said " responsibilities of the owner we shall deliver the apartment to you in compliance with this lease contract and in a safe, clean, and habitable condition. I was given a downstairs key the door is never lock and the dead bot lock is ************* of the dispute: unsanitized, uncovered outlets, f**** on the bathroom hinge and shower rob.I called Marion county board of health September 1, 2023 ************************* came out on the same day September 1, 2023 she done a inspection and wrote down all my violations, I took my move in and out inspection form to the manager ***************************** on September 1, 2023 to waterside at ********** ********** was in total denial, that I call the Marion county board of health, and muesing corporate I was told to speak with *****. I left two massage no reply.********** e mail me September 7, 2023 and said I can be release from my lease once I write a e mail to the board of health and sent a copy to her. On September 25, 2023 i sent the board health, and a copy for manager. Board of help said let them know that I need time to search for an appointment. I ************************* is asking for my $587.00, deposit $300.00, $41.00 utility fee, $ ***** insurance administration fee, and $ ***** for September e premium insurance fee, and ***** rent for September. I am disabled and on a fix income social security benefits.Thank You ************************* **************

Waterside Apartments is NOT a BBB Accredited Business.

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