ComplaintsforKlipsch Group Inc

• Initial Complaint

  03/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 18 2022, I opened ticket number ****** regarding KLIPSCH REFERENCE R-51-M BOOK speakers. I purchased these speakers from Best Buy in ************, ** on November 7, 2021. One speaker is crackling and get's distorted at medium levels. It's not usable in it's current state. I requested a warranty exchange. I followed up 4 times using the Klipsch.com/support site since the initial ticket was opened. I received one email response on March 2nd stating:Due to heavier than usual traffic, we are a little slower in our responses, but we have not forgotten about you! We will respond as soon as we can, and apologize for any inconvenience.I've tried to contact the company numerous times via phone at ************, waiting over 30 minutes on hold, before giving up. I would like them to issue the necessary documentation/RMA so I can exchange the speakers at Best Buy for a working set.

  Business response

  03/18/2022

  Hi, 

  Thank you for patience and understanding while contacting Klipsch!
  

  We have reached out to the customer and initiated an exchange to get him a new replacement.
  

   

  Thanks and Best Regards!

  Customer response

  03/25/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. They provided a new set of speakers.
  
  
  

  Regards,

  *******************************

• Initial Complaint

  02/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Purchase 2 sets of Bar 48 Sound bars with subwoofers from Klipsch on 12/26/21 for $598. One set worked fine, on the other set the subwoofer quit working with 15 minutes of plugging it in. Tried calling support which never answered. Looked online and tried all listed remedies. Submitted the following request to support on 1/31/22:"Subwoofer worked for a few minutes then quit working. Blue light does not come on, have tried holding down the pair button but it doesn't do anything, tried plugging into different known good wall outlets, reseated the cable, etc. It does not do anything. Please advise. We purchased 2 of these and the other is working fine. Order #*********"Received the following response:"Thank you for contacting Klipsch! We are currently closed, but your request (support.klipsch.com/hc/requests/297462) has been received and will be reviewed by our support staff as soon as possible when we resume business."On 2/7/22 I replied to the email because after a week we had never heard from anyone. On 2/9/22 received the following response:"Due to heavier than usual traffic, we are a little slower in our responses, but we have not forgotten about you! We will respond as soon as we can, and apologize for any inconvenience.Have a good day!"It is now 2/27/22, 2 months since we purchased and 4 weeks since we initially requested support and we have still NEVER been contacted to resolve this issue. We simply want the subwoofer replaced or our money back. We were sold a faulty unit and want the issue resolved.

  Business response

  02/28/2022

  Hi, 

   

  Thank you for patience and understanding while contacting Klipsch! 

   

  We have reached out to the customer and are arranging a full exchange for a working replacement system.

   

  Thanks and Best Regards,

  Customer response

  03/07/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  They reached out the next day after the complaint and sent out a replacement unit and a return shipping label for the faulty unit. We have shipped the faulty unit back. I am satisfied with the result, thank you.

  Regards,

  *************************

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased warrantied product that stopped working within weeks. Support tickets and my follow *** are going completely unanswered. I'm now seeing multiple reviews from customers with the same problem that never got a resolution. I just wanted to exchange my product but now Id rather have a refund to purchase a different brand.

  Business response

  02/10/2022

  Hello,

   

   Thank you for patience and understanding while contacting Klipsch! We have a had a drastic increase in ticket traffic that we are working our hardest to take care of.

   

  We have contacted the customer and have set up an exchange for replacement of her soundbar system under warranty.

   

   

  Thanks and Best Regards!

  Customer response

  02/10/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We purchased a Klipsch soundbar system from ***********. We have had issues with it working and have reached out several times to Klipsch customer support. We are getting barely getting responses back from them and no resolution whatsoever. We have jumped through every hoop they have asked us to and are currently dealing with a sound system that only works intermittently

• Initial Complaint

  12/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In September 11, 2020 from **** Club I purchased KLIPSCH 48 Sound ************** Subwoofer for $300. I rarely used it as it was in a room I only go in for special occasions. In October ********************************************************************** November I took a look at it and realized that the subwoofer would not power on at all. I have hardly used it. I reached out to Klipsch November 20th and they responded they was closed and will review the next business day. I received an email from them on December 2nd stating that they have not forgotten about me and will respond back as soon as they can. I replied back on December 11th with the following message:I mean this is going on almost a month and I still have no response back other than that you are slow. I have had this issue going on for months and I would like to get this resolved, especially since I have only had it a little over a year and now it is paperweight. Here it is December 18th and they have not reached out or tried to contact me at all about my issue. I have read from other sites and from other complaints that this was an ongoing issue with their subwoofers. I would like a full replacement of my product that I rarely used.

  Business response

  12/28/2021

  Hi, 

   

   Thank you for patience and understanding while contacting Klipsch! We have a had a drastic increase in ticket traffic that we are working our hardest to take care of.
  
  

  We reached out to the customer to see what we could do to resolve teh issue and he reported that the unit seems to be working fine now.
  

   

  Thanks and Best Regards,

  Customer response

  01/02/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  The company responded back and the issue has been resolved.
  

  Regards,

  *******************

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been trying to contact with about a Warrenty replacement for my computer speakers. ****** says their offices are open but when I call it claims they are closed. I sent an email 5 days ago with no answer. Ive been on hold for almost an hour at a different number for them and no answer. My ticket number with them is Ticket#******. Ive never had this much trouble getting a hold of a company.

  Business response

  12/16/2021

  Hi, 

   

  Thank you for patience and understanding while contacting Klipsch! We have a had a drastic increase in ticket traffic that we are working our hardest to take care of.
  

   

  We have reached out to the customer and initiated a full exchange of that item for a replacement.
  

   

  Thanks and Best Regards,

  Customer response

  12/27/2021

  Hello,

   

  I wanted to let you know I was satisfied with the company taking care of my issue.

   

  *************************

   

  Sent from my iPhone

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Klipsch Subwoofer via Amazon on January 3, 2018 for $719. The subwoofer has a known power supply issue that causes the subwoofer to shut off after a few minutes of use. This originally happened some time ago, but I thought I had an issue with the wireless adapter on the unit, and eventually found that was not the case once I tried a wired connection and began searching the internet for solutions. I emailed the company on September 3rd to see what options I had available to get this device working. I have emailed 4 times since this date, Sept. 14th, Oct. 11th, Oct. 23rd, and Oct. 26th, to no avail. I did receive a generic email on Sept. 15th stating they had heavier than usual traffic and were a "little slower" in responding. After looking into the cases opened with Klipsch on BBB, it looks like this is a common theme.

  Business response

  10/28/2021

  Hi, 

   

  Thank you for contacting Klipsch! Our sincerest apologies for the extremely delayed response, we've been experiencing substantial traffic increases.

   

  We have reached out to the customer and are sending the needed replacement assembly part to resolve the subwoofer issue.

   

  Best Regards,
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩