Business ProfileforNew Bath Today

In January 2024 we contacted New Bath Today and met with their sales Rep ********* Initially, their price for rebuilding a shower downstairs and replacing a tub upstairs was $48,000. We told him that was more than expected, so he lowered the price to $32,000. We signed the contract and were told they would contact us when the materials arrived. Due to scheduled travel on my part, installation was set for April 2024. Over the next few months we received 3 phone calls to review the materials ordered. The third call was finally correct.When the installer arrived, we were told the project would take about 4 days. During the install of the downstairs shower, a panel of material broke and needed to be replaced. The installer said he would need to go to ********* to get a panel. The upstairs shower was finished and we were told not to use it for 24 hours. When we did use it, the water splashed out from around the doors and got the floor wet. We were told that would be corrected. We called ****** and he came out to inspect it. He agreed and said someone would be out to "fix" this. Nobody came out until the installer returned to finish the downstairs shower the following week. When they installed the doors downstairs, we noticed that they didn't match the upstairs. We were told that it was because ****** didn't make the size needed for downstairs. The doors were so warped that they couldn't be closed. New doors were ordered (another trip to *********) and two weeks later, they were installed along with changing the upstairs doors to stop the leaking. I went out of town for a week . When I returned, I found the doors still do not close properly and the handles hit when closed. I have complained again and they reordered new doors and hardware, but it will take another week. It is now 2 months' after the original completion date. New Bath Today has offered a 1K refund but insisted that I agree to not take any other action. I declined their offer