We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boutiques

Dottie Couture Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    11/26/2022

    Complaint Type:
    Delivery Issues
    Status:
    BBB unable to locate business
    Dottie couture posted with little notice that their boutique was closing and they were having a liquidation sale. I purchased one jacket and 2 pair of shoes for about $90 on October 10th, and received a tracking number. When going to the tracking number on *** website it says that the label was made but the products were never dropped off to ***. To this day if I go to the tracking number it says the same message. I have emailed 3 times, messaged their Instagram page, and the owners personal Instagram page and gotten no response. I am at a loss for what to do at this point. Im clearly never getting the products I just want my money back. I can provide receipts and tracking number along with screenshots.

  • Initial Complaint

    10/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I've been a Dottie Couture customer for several years. They run gift card sales a few times a year. On September 15th, I purchased $100 in gift cards. They abruptly closed on October 11th and the website and store were cleared out within a few hours. I was unable to use the gift cards and remaining store credit because of this. I attempted to contact the business through ********* phone, and at the store with no response.

  • Initial Complaint

    10/15/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    Dottie Couture Boutique offered a buy a gift card, get one free promo on 9/15/22. Customers could spend $50, and get $100 of store credit. I never received my $100 gift card and had to reach out to the company. They said they had difficulty issuing gift cards due to the high volume of gift cards purchased. They eventually sent me a gift card number that I could supposedly use. On 10/11/22, 26 days after their gift card promo, they announced they would be closing on 10/14/22. However, they closed their doors very quickly and much sooner than they had originally stated, giving customers no opportunity to spend their store credits. Dottie Couture wont respond to emails and wont answer their phone. Shortly after announcing they were closing they also took down all social media accounts. Dottie Couture Boutique scammed people by running a promo and then quickly closed their doors before customers could spend their credit.

  • Initial Complaint

    10/14/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    The owner closed the shop leaving me with $157.08 worth of store credit - as that is how she deals with returns. An email was sent on 10/11/22 that the store would be closing on 10/14/22. Tried to use credit on-line and at store on 10/11/22 - all on-line items were removed and store was empty.

  • Initial Complaint

    10/13/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    BBB unable to locate business
    I received an email on October 11th at 12:45 pm from Dottie Couture Boutique stating that they are having a liquidation sale and closing their doors after 13 years in business. The last day for website and store will be Friday October 14th. So my biggest problem is that after they sent out this email they got bombarded with calls and messages because they just recently ran their gift card promo where if you buy a gift card for $50 you got $50, if you bought one for $100 you got $100 credit on your Dottie account to use at their store or online. So what happens now??! People are just out their money?? I logged in a found my account balance and took a screenshot of it. I also have they email from them stating they are closing.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

NR

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Indianapolis, IN 46240

(317) 844-5848

Customer Complaints Summary

8 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.