19 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Ken C
5 stars01/19/2024
Purchased 2021 ****** rogue lease with extended warranty. Transaction went smoothly. No issues. We are happy with the car, and most important my wife is comfortable with the vehicle, Paid for the extended warranty because we are older and think will have less issues on any defects.Review from Kathleen F
4 stars12/02/2023
I appreciate that ****************************** communicates prior to and during appointments. I wish the online appointment site was more simple; that I didn't have to make so many choices before scheduling an appointment. Doing so is ok for tech savvy folks but not so for many seniors We prefer simple. The mobile check-in is convenient and saves time. I received updates while my vehicle was being serviced, and at one time, thought the text about additional needed services was non personable; but a repair rep came to talk to me immediately after receiving the text message. My billing statement was brief and precise. Oh yes, and I used one of the coupons I had received in the mail for 20% off repair services.??
Tom Wood Volkswagen, Inc. Response
12/04/2023
Dear ********,Thank you so much for sharing your feedback with us! We appreciate your business and hope you'll give us a chance to get five stars next time!Review from Susan C
5 stars09/07/2023
I was pleased with the service and the polite reception of customers service. They were shorthand but gave their full attention to every customer and did their best to minimize time.Review from Harvey F
4 stars07/29/2023
Fast efficient. Good service people. I found no problem with this visit.Tom Wood Volkswagen, Inc. Response
07/31/2023
Thank you so much for taking the time to give us a 4-star review! We will take that kind of feedback all day long! Let us know how we can earn a 5-star review from you next time. Thank you for your business.Review from Andrew A
5 stars07/11/2023
It was a great experience, everyone there was helpful and friendly!Tom Wood Volkswagen, Inc. Response
07/12/2023
Thank you so much for your kind words! We are thrilled that you had a great experience!Review from John T
5 stars06/01/2023
I bought my car there -- very good experience and no regrets. And I have my car serviced there. The people there are always efficient and helpful. It's a first-rate outfit.Tom Wood Volkswagen, Inc. Response
06/02/2023
Thank you so much for this great review! We appreciate your business and are thrilled to hear that you had a great experience!Review from Johnna S
5 stars04/01/2023
Great service ask for ***** in service and to buy a car ask for ***** the best people.Tom Wood Volkswagen, Inc. Response
04/03/2023
Dear ****** -Thank you so much for submitting this great review! We love to hear that we are providing superior customer service to our clients.Review from Kendal P
1 star09/01/2022
Had a very disappointing experience coming here for a recall on my vehicle. What should have been a simple recall repair turned into $800 of work that I did not want or need. I felt completely taken advantage of and conned. Staff seemed completely apathetic to my situation when I was presented with the bill. I would warn potential customers to verify what services are going to be performed before letting these people touch their vehicle.Review from Justin w
1 star08/09/2022
Horrible experience I would not recommend anyone to buy a car here..Review from Lena M
5 stars07/31/2022
Great service, great location and fair prices. The customer service is really nice and favorable as well!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.