ComplaintsforFull Beauty Brands

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I attempted to place an online order from KingSize on 8/9/2024 in the amount of $89.18 for some jeans that were being advertised as coming from a third party. I was using a prepaid VanillaGift Card. When I attempted to place the order, a message came up saying that my card was being refused. I resubmitted it, and again a message came up, saying that my form of payment was being denied and to use a different card. I didn't want to use my credit card, so I wasn't allowed to place the order. However, my VanillaGift Card was processed twice, resulting in the funds, now totaling $178.36, to be held on my card pending shipment. When I tried to contact **************** via email, my initial inquiry was rejected. After trying a few different ways to reach **************** that was being offered on the KingSize website, I eventually was able to submit an inquiry. I received an automated response, saying that a team member would get back to me as soon as possible. The next day, I had not heard back. I called them, asking them to please release the hold they had on my funds. I was told that I could not be found in their system because I was there as a first time customer checking out as a guest and because the order had not been placed. Because I could not provide them with an order number, I was told that there was nothing that could be done. I was instructed to get in touch with VanillaGift and ask them to contact Full Beauty's ************************* to give them the processing numbers for the charges pending on my card, which they refused to let me give them that I was trying to provide. Full Beauty said they would release the hold once VanillaGift or the issuing bank contacted them. However, I am not able to get in touch with anyone from VanillaGift. There is no option to speak with a representative, and the online form for entering a dispute does not include pending charges, only completed transactions. Thank you for helping me to get this resolved. Have a good day.

  Business response

  08/12/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the King Size brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from ******************************* forwarded from your office, and we are writing to respond.
  
  Its important to note, when placing orders with FullBeauty Brands, an authorization is placed on the credit card once the order is submitted. If the order is canceled before processing, it generally takes 3-5 business days for the funds to be released, depending on the bank's processing time.
  
  On 8/12/24, FullBeauty Brands attempted to locate ********************** using the provided address details and email address, but no results were found. The authorization amount for the Vanilla gift card should be released by the bank within 3-5 business days. We recommend ********************** check the balance on the gift card on 8/16/24, after the 5 business days from 8/9/24 have passed.If the funds are still not available, she should contact our ************************* at ************** and provide the Vanilla gift card number so we can investigate any pending transactions
  
  We thank ********************** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***********************
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  ******************************************

  Customer response

  08/14/2024

  Dear **************,

     Thank you so much for helping me to get this resolved. I really appreciate that. I checked my VanillaGift Card earlier today. As of now, the hold is still on the funds. I'd like to wait until Friday, the 16th, as recommended by ************** to see if the adjustment has been made by then. Hopefully, it will have gone through, and the case can be closed out then. I will definitely keep you informed. Thank you. Also, there was no attempt to contact me on Monday, August 12, 2024, as was stated by the company. That is not true. 

  Customer response

  08/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. FullBeauty has addressed my dispute, and the company has met the agreement outlined in ****************** response. The funds being held on my VanillaGift Card in the amount of $178.36 was released today, Friday, 08/16/2024. Thank you very much to Ms. ************************* and to *************************** for helping me to get this resolved. I really appreciate that. Have a pleasant weekend. :)
  
  
  

  Regards,

  ***************************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have ordered the same size socks from King Size located at ************************************** for many years. This year I ordered the exact same socks as every year before and they were way too huge and had to be returned. They mixed up the sizes and sent me the wrong size. 2 months after returning them I still had no refund. I called and they finally gave a refund with a restocking fee taken out. The socks were the wrong size because they screwed it up. I shouldnt be paying a restocking fee for their mistakes. I tried calling customer service and they insisted its not their fault so they are stealing my money. Just stay away from this business as they will make mistakes that you have to pay for. Not to mention I paid for them to ship me the wrong size item. So I lost $34 in shipping and restocking because of their mistake.

  Business response

  08/13/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Mr. ******************* forwarded from your office, and we are writing to respond.
  
  ************ filed a complaint stating that he has ordered the same size socks from KingSize for many years. This year he ordered the exact same socks he has every year, and they were way too large and had to be returned. ************ feels the sizes were mixed up and he was sent the wrong size. Two months after returning the socks ************ still had no refund. ************ contacted KingSize was finally given credit, but a restocking fee was taken out. The socks were the wrong size because KingSize sent the wrong size. ************ feels he should not have to pay a restocking fee if it was not his error. ************ reached out to KingSize customer service, and they insisted its not their fault so KingSize will not refund *********** his money. ************ also paid for KingSize to ship him the wrong size item. So, he lost $34 in shipping and restocking fees because of KingSizes error.
  
  Our websites offer the following details concerning the return policy: We aim for your complete satisfaction! Return unused, unworn, unwashed, or defective items within 60 days for a refund. Choose a non-expiring e-gift card for a free return or opt for a refund to your original payment method with possible charges. Final sale items, after 60 days, and items from third-party brands have specific conditions. Refunds cover the merchandise amount plus tax. If you used our pre-paid return label, a $10.99 deduction applies, and original shipping and handling are non-refundable.
  
  FullBeauty Brands records indicate that ************ placed an online order on Kingsize.com on 04/23/24, totaling $143.00. The order included two six packs of socks priced at $56.99 each and shipping charges of $24.98. The items were currently out of stock at the time of purchase due to high demand, so they were placed on backorder. As of 6/30/24, the backorder items arrived in, and ************** two packages of socks were shipped to his registered address on file.
  
  ************ processed a return through Happy returns on 6/12/24 stating the socks were too big. KingSize does not refund original shipping fees due to sizing issues. ************ does have the option to exchange items with no additional shipping and handling charges up to 60 days from the original order's ship date.KingSize processed ************** return on 8/5/24 and issued his **** card a credit for $117.28. ************ was charged a $10.99 return shipping fee since he requested credit to his original method of payment.  
  
  To compensate for any inconvenience, we will refund the $10.99 return shipping fee to **************** original payment method, his **** card. We just ask that ************ please allow 3/5 business days for the credit to post.  Additionally, we apologize for any inconvenience this has caused ************.
   
  We thank ************ for taking the time to inquire, and we trust we provided the information necessary to resolve this matter.
  
  Sincerely,
  ***************
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  They still owe me $25 for my original shipping payment for them shipping me the wrong size item.  Nobody at this place is hearing what Im saying that they didnt ship me the correct size that I ordered.  THEY shipped me XXXL and not the XL.  Those socks were literally 4 inches longer than my feet and I wear size 14 1/2, my wife laughed when she saw it.  They shipped me the wrong size!  Those were not what I ordered so why did I pay shipping for their mistake?
  
  Regards,
  
  *******************
  

  Business response

  08/15/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Mr. ******************* forwarded from your office, and we are writing to respond.
  
  We understand that ************ feels like he is owed his original shipping of $25 since he believes he was sent the wrong item. He feels KingSize is not listening to him he states he was sent a XXXL instead of the XL. The socks were 4 inches longer than his feet and he wears a 14 . ************ is requesting that the $25 original shipping be credited to his account.
  

  As courtesy, we at FullBeauty Brands in all instances try to satisfy our customers as it is simply good business practice. As such, on 08/15/24,we have issued a credit for the original postage fee in the amount of $25.70 back to ************** **** account. We just ask that ************ please allow 3/5 business days for this credit to post.
  

  We thank ************ for taking the time to inquire. We trust that we have provided the information required to resolve this matter.
  
  
  Sincerely,
  ***************
  FullBeauty Brands, ************************************************** | Fax: **************
  ******************************************

  
  

  Customer response

  08/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

• Initial Complaint

  08/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order with Kingsize in June 2024. 2 of the **Shirts were way to big. In their return policy it says you can exchange them and you won't be charged a processing fee. They Charged me! So when they wouldn't refund the money I said to cancel everything else on that order. I even closed my account access and made sure my card number was canceled. Someone pulled my card number from a previous order to place the new order on 7/25. Then a month later my debit card gets charged for a shirt that I did not order, another *****. I called and said I didn't order anything. They told me I had to wait until I received the item and then return the item. Nothing about being charged AGAIN for a processing fee. I called and asked for a mgr. some kid got on the phone claiming to be a manager and you could her all the laughter in the back ground. He asked why I returned the items. When I said due to the size, he said that is not a valid reason. What online company won't let you make an exchange. Furthermore, the shirt they sent is not even the exchange item I had wanted. So it is wrong again. You can't get thru to a supervisor or manager. And they won't refund what is due. I have contacted an attorney since I can't seem to get anyone on the phone and make this right. I have ordered from other FullBeauty depts. for years and never had this problem.

  Business response

  08/12/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the King Size brands of products (collectively,"FullBeauty Brands") received complaint ID ******** from *************************** forwarded from your office, and we are writing to respond.
  
  We understand that **************** placed an order for two shirts through King Size.Upon receiving the shirts, she found them to be too big and followed the return/exchange policy to request an exchange. She was informed that there would be no processing fee for the exchange. However, after learning that she would be charged, **************** decided to cancel the exchange request. Despite this, she claims that the shirts were still charged at $20.41 and shipped. When she reached out to customer service again, she was told there would be another return processing fee for the exchanged shirts, which she had already attempted to cancel. **************** is now seeking a refund of the return processing fees for both orders.
  
  FullBeauty Brands records indicate that **************** placed an online order on 6/18/24, totaling $121.97 for six items, charged to her **** card. The items were shipped to Ms. ******* address on 6/20/24. However, on 7/3/24, she returned a black V-neck tee priced at $9.59, and a burgundy V-neck tee priced at $15.99. A refund of $25.58 was issued, but after deducting a $10.99 return fee, $16.51 was credited back to Ms. ******* **** card.
  
  On 7/25/24, at Ms. ******* request, an exchange was processed for the black V-neck tee in a smaller size, resulting in a charge of $20.41 to her **** card,which included the black tee priced at $18.99 plus $1.42 in tax. On 7/26/24,**************** contacted customer service to cancel the order; however, the black V-neck tee was already in the process of being shipped and could not be canceled.
  
  For Ms. ******* reference, we have attached copies of our return and exchange policies. To resolve Ms. ******* complaint, on 8/12/24, we refunded the $10.99 return fee from the original order to her **** card, which should be posted within 3-5 business days. This completes the full refund for both items returned. If **************** still wishes to return the exchanged black V-neck tee,she may do so without incurring a return fee, and a full refund of $20.41 will be issued to her **** card once the item is returned.
  
  We thank **************** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  Sincerely,
  
  
  ***********************
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  ******************************************

  Customer response

  08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  I appreciate them returning the ***** and had they followed their own policy for exchanges, then this would not have had to go this route.  The fact that they are not excepting responsibility for the way I was treated by their own CSR is appalling! The disrespect that was shown to me by someone named *** (which I know isn't real), but you can see who helped me.  Everything is tracted these days. And then to tell me that the wrong size ordered is not a valid reason for a return when YOUR policy says it is.  The so-called exchange they sent, where is the second one? I returned 2 items for exchanges. But not only did I cancel, they pulled my card number and used it at will. Then the so-called exchange they sent, is not what I ordered.  So, I will be sending it back for a full refund like they stated, and I will include a copy of this letter.

  So how do I proceed with this return?  call the customer service line and hope for the best?

  
  Regards,
  
  ***********************

  
  

  Business response

  08/16/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the King Size brands of products (collectively,"FullBeauty Brands") received complaint ID ******** from *************************** forwarded from your office, and we are writing to respond.
  
  We apologize for the inconvenience and frustration **************** experienced during this process and for the way she was treated by our customer service representative. As a gesture of goodwill, we would like to offer her a discount on her next order with us, along with free shipping. Additionally, we are attaching detailed instructions on how to return the items. If **************** is unable to print a return label, she can reach out to our ********************************** at the Phone Number or Email Address provided below, and we would be happy to mail a return label to her home address.
  
  We thank **************** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  Sincerely,
  
  
  ***********************
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  ******************************************

  Business response

  08/16/2024

  Attached are the return instructions

  Customer response

  08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Our business here is done but to say that I except closure from this company is ********.  I except his refund and I will leave work early on my time to return the item that they sent to me wrong with a copy of all of this and I will also contact ************** directly and let him know what a low life I think he is and I will never order from them or any of the affiliates again.  I will be sure to pass the word on my social media.  Everyone needs to know.

  *************** (BBB),  thank you for your help and seeing this thru.

   
  
  Regards,
  
  ***********************

  
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Was told 3-5 business days for refund in uploaded documents 1-.2. uploaded 3 is chat from today

  Business response

  08/02/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeauty Brands") received complaint ID ******** from Mr. ************************* forwarded from your office, and we are writing to respond.
  
  We understand that **************** made a purchase with KingSize in June 2024 but never received the order. **************** asserts that he completed the affidavit required for a refund and was advised it would take 3/5 business days for a refund. **************** is seeking a refund for the order he did not receive.
  
  Our website provides the following information regarding packages that the carrier shows as delivered:
  
  If you are not able to locate your package, give us a call at **************. Were happy to help.
  
  Please print a PDF Affidavit Form, fill out with Order Number, Order Total,Name, Billing Address, Phone Number, and Email Address. Please sign, date, and send to our Analysts for review.
  
  Send to:
  Customer Relations Analyst
  ****************************************************************************
  
  * A police report is required for any package of $200 or more, multiple misdelivered packages totaling $200 or more within 60 days, and for deliveries with picture proof provided by carrier. Please attach the police report to your signed affidavit letter. Letter must be received within 60 days from the ship date. All claims are subject for review; affidavit does not guarantee refund.
  
  FullBeauty Brands records indicate that **************** made an online purchase from Kingsize.com on 6/26/24, for four crewneck tee shirts and a grey marl sweater. The four crewneck tees were shipped to his registered address on 6/28/24, via Fed-Ex with tracking number 61293150404382547863.According to the Fed-Ex website, the package was delivered to the address on 7/3/24.The grey marl sweater was shipped to the same address on 7/01/24 via **** tracking number ************************** and was also delivered on 7/01/24.
  
  **************** contacted our customer service team regarding the non-receipt of his order. In accordance with our policy, an affidavit form was mailed to his address on 7/9/24. **************** returned the affidavit and FullBeauty Brands received on 7/26/24, however he did not indicate which package was a non-receipt. There were two packages on the same invoice shipped by two different carriers.
  
  **************** contacted Kingsize customer service again on 8/01/24 concerning his affidavit and the representative confirmed with him that both packages were not received. As of 8/02/24 we have issued **************** a refund for both his packages in the amounts of $66.94 and $17.98. We just ask that **************** please allow 3/5 business days for his credits to post.
  
  Fullbeauty Brands only allows credit for two lost or stolen packages. Given these circumstances, we regret to inform **************** that we will no longer be able to offer refunds for any future packages reported as lost or stolen.
  
  We thank **************** for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***************
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  ******************************************

  Customer response

  08/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I've returned my order over a month ago but still haven't gotten my refund. I contacted *********** and was told I'd get refunded but I still haven't. The return hasn't had any movement for a month.

  Business response

  08/02/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the Woman Wihtin brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from *************************** forwarded from your office, and we are writing to respond.
  
  
  We understand that **************** returned her order over a month ago but still hasnt received her refund. **************** contacted Woman Within and was told she would be refunded but the refund never posted. The return hasn't had any movement for over a month.  As a result, **************** is seeking a refund.
  
  Returns take about two weeks to processincluding transit time to our warehouse.
  
  Once we receive your return, we try to process it within two business days. Refunds back to your payment method vary depending on your provider, but generally take three days to post.
  
  Once your return has been processed, it will be listed as returned- along with the date it was processed. 
  
  If you're a registered user or gave your email address to us over the phone, well send a return received email once weve received your returnand a second email once weve processed it.
  
  Final sale items will not be refunded.
  
  Our records show that **************** ordered seven items online on 06/15/24. Our warehouse shipped her order on 06/17/24 and charged her PayPal account $253.63 ($207.43 for the merchandise, $26.92 for shipping and handling, and $19.28 in tax).
  
  **************** contacted customer service on 07/23/24 and claimed she returned all seven items on 06/20/24 and there had not been any movement on her return for over a month.Customer service advised **************** they would report the issue and have her return credit processed and **************** could expect credit within 3 to 5 business days to her original payment method. We apologize to **************** that the return credit was never processed and any inconvenience this may of caused her.
  
  Our records confirm that **************** did create a return through **** using the tracking number **************************, she dropped her items off on 6/20/24 (see attachment). The last scan shows the package was in ******, Tx on 6/26/24 after that the package has no further scans. We have been able to verify **************** did return the items, even though they have not yet been received by FullBeauty Brands. We have processed her return credit for all seven items for the merchandise amount of $224.49 on 08/01/24. We ask that she please allow 3 to 5 business days for the refund to post to her PayPal account.
  
  We thank *************** for taking the time to inquire and trust we provided the information necessary to resolve this matter.
  
  Sincerely,
  ***************
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  ******************************************

  Customer response

  08/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Two dresses purchased in May 2024 as a birthday present. Unfortunately the dresses did not fit nor look like the online pictures. Once I realized that the purchase would not work which I would not have known until they arrived, I attempted to return them for a credit. I reached out online to start the process. At one time and no where is it communicated how far in advance the return needs to start. The customer reps ******** me into believing that the "happy returns" would not be an issue. Only for me to discover there has been nothing happy about this entire process. Attached is documentation to show that in good faith I tried to initiate the return and when I receive the error messages, I tried to resolve the issue.

  Business response

  08/01/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the Eloquii brand of products (collectively,"FullBeauty
  Brands") received complaint ID ******** from *********************** forwarded from your office, and we are writing to respond.
  
  We understand that ************ made a purchase in May 2024 for a birthday present. The dresses did not fit, nor did they look like their online pictures. Once ************ realized the purchase would not work for her, she attempted to return them for credit. ************ reached out online to start the process. ************ states nowhere is it communicated how far in advance a return needs to start. ************ feels the customer service reps ******** her into believing that Happy Returns would not be an issue. Only for her to discover there is nothing happy about the return process. ************ is requesting a store credit.
  
  Our return policy as presented online, in catalogs, and on the invoice,************ received, states the following:
  Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed, or defective merchandise may be exchanged or returned within 60 days of the ship date. We are happy to process an exchange at no additional shipping expense for a new size, color, or different item.
  
  If you prefer to return, you may elect to receive a refund in the form of a non-expiring e-gift card in the dollar amount of your returned item(s) or you can choose to receive a refund back to your original payment method less the prepaid return label charge.
  
  A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the ship date - all sales are final after the 60-day period. Exchanges exclude items shipped directly from third-party brands, heavy items, items purchased through **************** or via PayPal.
  
  *Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment, and the item will be donated to a charity local to our ************, IN distribution center.
  
  Our records show that ************ placed an online order for two dresses on 05/17/24. Our warehouse shipped both of her items on 05/21/24. The 60-day return period allowed ************ to return any of her items by 07/21/24. ************ processed her return request, and it was approved on 06/25/24, however she did not drop the return within the 60-days. (see attachment).
  
  ************ did not contact us again about the return until 7/24/24. Per our return policy, a refund or exchange will not be processed for products returned after 60 days from the ship date. ************** sale is already final which is why she is getting an error message her items are no longer eligible for return.
  
  We thank ************ for taking the time to inquire and trust we provided the information necessary to resolve this matter.Please let us know if you have any other questions.
  
  Sincerely,
  ***************
  FullBeauty Brands Executive Communications
  Office: ************** | Fax:**************
  ******************************************
  

  Customer response

  08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  At no time was I aware of was it ever posted on the website the actual return by date. The policy simply state 60 days. It seems as if the company hides behind a technicality of an imaginary date an order should be returned. How would one know? The system returned with an email indicating that a new return could be started. That is in contradiction to the supposedly happy return policy. I provided a screen shot of that. Also, it took a while for a representative to contact me regarding my request for assistance. What's even more disturbing is how defiant the company is about their own policy. It's a simple credit. Millions of customers are being mislead about returns as the company sets up the system to give an error message instead of stating plain and simple the date has expired or indicate in the return policy "return by" which list a cut off return date instead of stating in writing a 60 return policy. 

   
  Regards,
  
  *****************

  
  

  Business response

  08/06/2024

  Dear *************************,
  
  FullBeauty Brands,Inc., owner of the Eloquii brand of products (collectively,"FullBeauty
  Brands")received complaint ID ******** from ********************* forwarded from your office,and we are writing to respond.
  
  We understand that ************ disagrees with our response since she was not made aware of the actual return date. ************ states the policy simply says 60 days. ************ feels how would one know the date an order should be returned. The system returned an email advising her that a new return could be started.  ************ also feels it to be in contradiction to the supposed to be Happy Return policy. It took a representative a while to contact her regarding her request for assistance with the return. Whats more disturbing to ************ is how Eloquii is defiant about their own return policy. ************ feels millions of customers are being misled about returns as the company sets up the system to give an error message instead of stating the return date has expired. ************ is requesting a store credit.
  
  Our return policy as presented online, in catalogs, and on the invoice,************ received, states the following:
  
  All sales are final after the 60-day period. A refund will not be processed for products received after 60 days from the ship date.
  
  Fullbeauty Brands return policy advises all products need to be returned within 60-days from the ship date, ************ ship date was on 05/21/24. ************ has access to her ship date on her order conformation that was sent via email, online or on her invoice that was included in the package. The 60-day return period allowed *********** to make any returns until 7/21/24.
  
  ************ did contact us via email on 7/24/24 and a response was provided to her the next day on 7/25/24 that her order was a final sale as of 7/21/24. ************ reached out by phone on 7/26/24 wanting assistance with returning and the representative advised her again that it was too late to return her items. We apologize for the inconvenience, but Fullbeauty Brands does make any exceptions to their 60-day return policy. Fullbeauty Brands does their best to make sure their customers are aware the 60 days starts from the ship date. The return policy ************ attached to her complaint advises her returns must be made 60-days from her orders the ship date.
  
  We thank ************ for taking the time to inquire and trust we provided the information necessary to resolve this matter. Please let us know if you have any other questions.
  
  Sincerely,
  ***************
  FullBeauty Brands Executive Communications
  Office:************** | Fax: **************

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The retailer still refuses to accept responsibility for their own language. Why would the system generate me a new request to start a return? If a storefront was feasible and I had gone in on the 59th day or 70th would they have refused the return? This company clearly looks for opportunities to belittle and hide behind a policy thats hypocritical. How are they even in business? This is an absolute travesty and their inconsistency and inconsideration show their true colors. How dreadful.
  
  Regards,
  
  *****************
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have made prior complaints about Woman Within. They send me catalogues approximately every 3 weeks, and I have asked them in every way I know how to stop sending catalogues. At one point they responded to my BBB complaint and the catalogues stopped coming for a while. But now they have started up again. This is a disgusting practice, as it needlessly uses valuable resources. How can I get Woman Within to PERMANENTLY take me off their mailing list?

  Business response

  08/01/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeauty
  Brands") received complaint ID ******* from Ms. ************************* forwarded from your office, and we are writing to respond.
  
  We understand ******************** request to discontinue receiving the Woman Within catalogs. ****************** claims despite her repeated attempts to stop these mailings, she continues to receive the catalogs at her address.
  
  ********************** request for her address to be removed from the catalog mailing list has been acknowledged, and we have taken immediate action. On 7/30/24, FullBeauty Brands updated Ms.Feldmans file to stop receiving catalogs. We ask that she allow up to three months for the request to be fully implemented due to pre-planned mailings and to disregard any catalogs she may receive during this period.
  
  FullBeauty Brands has updated ******************** address to stop receiving Woman Within catalogs. Due to the catalogs being pre-printed, we ask ****************** to please allow up to three months for her request to be fully implemented due to future planned mailings. We ask that she please disregard any future catalogs that she may receive.
  
  We thank ****************** for taking the time to inquire, and we are confident we have provided the information needed to resolve this matter.
  
  Sincerely,
  ***********************
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  ******************************************     
  

  Customer response

  08/01/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered Obagi 3 from Cosmetic Source Plus through Mercari. The product I received is brownish in color and thick and greasy like vaseline. It is supposed to be white and creamy. ******* will not accept a return unless I get a letter from the Obagi manufacturer stating that the product is not authentic. I contacted the manufacturer and they cannot provide such a letter. I called Cosmetic Source Plus at ************ and they hung up on me. I just want to return the product because it is not satisfactory.

  Business response

  07/31/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the FullBeauty brand of products (collectively, "FullBeautyBrands") received complaint ID ******** from ******************************* forwarded from your office, and we are writing to respond.
  
  ************** complaint states she ordered Obagi 3 from Cosmetic Source Plus through Mercari. The product she received is brownish in color and thick and greasy like Vaseline. The product is supposed to be white and creamy. ******* will not accept a return unless ************ provides a letter from the Obagi manufacturer stating that the product is not authentic. ************ contacted the manufacturer, and they cannot provide such a letter. ************ also called Cosmetic Source Plus at ************ and they hung up on her. *********** just wants to return the product because it is not satisfactory.
  
  We apologize for the inconvenience ************ is experiencing with returning an unsatisfactory product received from Mercari. However,Fullbeauty Brands has no affiliation with Obagi 3 or Cosmetic Source. We kindly request that ************ contact Cosmetic Source and work with them directly to address the issue with the product she received.
  
  We thank ************ for taking the time to inquire. We trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***************
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  ******************************************
  

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an item that was too big. I returned the item within the given time. In unused condition and they confirm they received. I requested a refund via gift card. However it's been months and they are refusing the refund They keep saying the refund was sent to my bank account however, my bank account was closed prior to the refund and my bank has written a statement that they did not receive the refund and cannot process a refund to my old closed account, if they recieve it. I have asked woman within many many times to refund my purchase via gift card or to even send a smaller size and they refuse!!!

  Business response

  07/29/2024

  Dear *************************,
  
  FullBeauty Brands, ***** owner of the Woman Within brand of products (collectively, "FullBeauty Brands") received complaint ID ******** from **************** June forwarded from your office, and we are writing to respond.
  
  FullBeauty Brands' records indicate that Ms. June made an online purchase through WomanWithin.com on 3/5/24, for five items totaling $65.63. This amount included $60.95 for merchandise and $4.68 in tax. The cost breakdown of each item is as follows:
  
  5-Pack Animal Print Pack Brief: $9.99
  Navy White ****** Tee: $12.59
  Black Tunic: $14.39
  Black Tee: $9.59
  Classic Red Tunic: $14.39
  
  All items were shipped to ************** address on 3/7/24. However, on 5/6/24, one of the items, a 5-pack of briefs, was returned. The return amount of $10.75,which included $9.99 for the item and $0.76 tax, was supposed to be issued as a gift card. However, due to a technical error, the gift card was not generated.
  
  On 7/29/24, we confirmed that the funds had not posted to ************** bank account. On the same date, we reissued a gift card for $10.75, including tax.Additionally, due to the error, we have increased the gift card value to $25.00. This gift card will be sent to the email address on file,*************************, within 3-5 business days.
  
  We thank Ms. June for taking the time to inquire and we trust we have provided the information necessary to resolve this matter.
  
  Sincerely,
  ***********************
  FullBeauty Brands, Executive Communications
  Office:************** | Fax: **************
  ******************************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June of 2024 I paid my king size account in full I had a hard time paying it on line because I am now living in ****** it would not allow me to open on line or call the 800 number finally was able to pay over the phone but was late but not my fault I tried everything but didnt work I was on time but couldnt get response on time I get mail 1 time a month delivered to me in ****** they pick it up in ******* Az so by the time I get it its old news or bills now I have 2 late fees of $39=$78 which should not be I have made numerous calls to 915 number but no one helps me even have ask for a supervisor but nothing I have tried to resolve this issue they offered $15 of the $78 I will not pay not my fault

  Business response

  07/29/2024

  Dear *************************,
  
   FullBeauty Brands, ***** owner of the KingSize brand of products (collectively,"FullBeautyBrands") received complaint ID ******** from Mr. ******************* forwarded from your office, and we are writing to respond.
  
  We understand that ************** paid his KingSize account in full in June of 2024. ************** had a hard time paying it online because he lives in ******. ************** could not pay the bill online or by calling the 800 number, finally he was able to pay over the phone, but it was late. ************* states it is not his fault he tried everything and couldnt get a response in time. ************** only receives mail once a month, its delivered to him in ****** after they pick it up in *******, Az. so by the time he gets it,its old news or bills. ************** has two late fees of $39 which he feels he should not owe. ************** has made numerous calls to a 915 number, but no one has been able to help him, he has even asked for a supervisor. ************** tried to resolve this issue, but they only offered him $15 off the $78 bill. ************** is requesting a billing adjustment.
  
  We apologize, ************** is experiencing billing issues. FullBeauty Brands cannot assist ************** with his requests concerning the KingSize credit card; ************* is the issuer of this credit card. FullBeauty Brands does not have the ability to accept payment, remove fees, change due dates, cancel a card, nor does it have the ability to make changes to a customer's credit report. We ask that he work directly with the Better Business Bureau and ************* if he needs assistance with this matter.
  
  Comenity's Contact information is as follows:
                                      *************
                                      PO Box 182782
                                      ********,** 43218-2782

                                      **************

  
  We thank ************** for taking the time to inquire and trust this resolves this matter. We apologize for any inconvenience.
  
  Sincerely,
  ***************
  FullBeauty Brands, Executive Communications
  Office: ************** | Fax: **************
  ******************************************

  
  

  Customer response

  07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,They just passed the buck
  
  *******************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩