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Business Profile

Children Dentist

Dr. J Pediatric Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child had two dental treatments at Dr * Pediatric at their *********** location and we were asked to pay upfront. The first visit was 5/23/2022, and the claim processed by my insurance shows my responsibility was $152, but instead I was asked to pay $183. The second visit was 6/27/2022 where I was charged and paid $465.40, but the actual responsibility shown by the processed claim is only $218.60. In total, Im expecting a refund of $277.80 and the office has confirmed with me several times that they are issuing a refund on that via check but never received anything. Ive been trying to reach their billing department several times by phone but rarely did I get to speak to the person there. Weve switched the dentist because of the poor experience there but still havent received the promised refund after almost 9 months. When attempting to leave a review on ****** and ********* it didnt even allow me to post anything. What Im asking for is a refund of $277.80 via check and an apology for wasting my time to go after the refund over the past year or so. They should also allow customers to post honest reviews on ****** and *********

    Business Response

    Date: 04/10/2023

    Good Morning, *******. I am following up with this complaint. The patient's mother is ***********************. She has been refunded the bill has been settled. Case ID is ********. Please let me know anything else that is required. 

     

    Thank you,

     

    *****************************

    Dental Administrator Leader

    Dr. J Pediatric Dentistry

    ************

     

    Customer Answer

    Date: 04/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ***********************

Dr. J Pediatric Dentistry is NOT a BBB Accredited Business.

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