ComplaintsforReceivables Management Partners, LLC

• Initial Complaint

  10/05/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an amount of $480 and made the first payment on 12/28/2020 for $25.00. Since then the agreement was $25 per week until the account was paid. It is now 10/5/2021 and they are still taking out $25.00 a week from my account. I cannot get them to answer my questions or take the accounts off of my record. They show a balance of $179.00 but that cannot be possible and I have received mail from a third party billing company for them stating my balance was over $1500.00. They will not rectify this or give any explanation. Please help.

  Business response

  10/15/2021

  Please find response attached. Thank you.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had spoken to RMP LLC about an outstanding debt. I asked if, once the outstanding debt was paid, would they remove the negative remarks from my Credit Report. They stated that they would. When i attempted to get a receipt for the 3rd time, I was finally told that they would send one. The email stated that the Credit Report would be updated, accordingly, and NOTHING about the negative remarks being removed. I asked them about the guarantee that they had made, and that they recorded the call, but was told that they do not record when you are speaking to a "sales associate", and therefore had no record of the conversation. The individual whom I spoke to is never available when I try to reach out to him. I know that I was delinquent on my medical bills, but they are now paid and they won't remove the negative remarks from the credit report as they stated they would.

  Business response

  09/29/2021

  Please find response attached.  Thank you.

  Customer response

  09/30/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15869720, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Regardless of what they (RMP) say, I was told that the negative remarks would be removed as a result of paying the debt in full.  The dates that they contacted me and  by which means is of no importance whatsoever.  They are not following thru and i have contacted them several times, only to be told that the conversations with the "sales associate" is not recorded.  Therefore i have no proof that they agreed to this, and they have no desire to remove the negative remarks.  It's not a matter of not being able to, it's simply a matter of them not wanting to remove them.  Negligence on their part.  Granted I was late on the account, but I met my responsibility to them, and they should do the same and honor their word.  Seems funny that I have the name of the person that I originally spoke to, but whenever I try to contact him, he's NEVER available, even though he specifically told me that if I ever have any questions to just call him.  NOT TRUE!  Typical collection agency.....deceive at any cost to get payment.
  
  Regards,
  
  Bobby Roll
  

• Initial Complaint

  09/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/2/2021 I received derogatory marks on my otherwise EXCELLENT credit history for a medical bill in the amount of $74 from a hospital in Indiana I have never stepped foot in. I no longer live in Indiana (haven't for YEARS) and would not have any reason to have a bill in collections. Please provide an itemized bill for review to support removing this from my credit history ASAP.

  Customer response

  09/03/2021

  Credit Karma disputed this with transunion on my behalf and the results are attached. It appears this organization is scamming many and must be stopped 

  Business response

  09/08/2021

  Please find response attached.  Thank you.
  

  Business response

  09/13/2021

  Please see attached response. 

• Initial Complaint

  08/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a collection added to my credit report from RMP in the amount ******, I was never informed via US Mail about this so called collection account. How can they just add a account to your credit report when not even trying to reach out to the consumer to get any information. This is very unprofessional business practices, I want this removed from credit report and something sent to me via us mail so I can address this so called account.

  Business response

  08/29/2021

  Please find response attached.

  Thank you,

  ***********************
  

  Customer response

  08/31/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  None of the above so called responses they state to have tried have happened. I do not accept response at all!!!
  Regards,
  
  *********************
  

  Business response

  09/15/2021

  Please find attached response. Thank you.

• Initial Complaint

  07/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The basis for my dispute Receivables Management Partners, LLC,*******************************, COO, RMP SERVICES LLC ,335820030,$1,442 - was required to notify me prior to 12/31/2020, or no later than 30 days after. RMP SERVICES LLC failed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 12/31/2020, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. Also, RMP SERVICES LLC " failed to give me my ************** five days prior to placing this derogatory item on all of my credit reports, per Section ***************

  Business response

  08/13/2021

  Please see attached response.

  Customer response

  08/21/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  :  I never received  the docs and required FDCPA noticesthat Receivables Management Partners, LLC " Company allege they sent with no proof , no one said they'reto send certified mail, but courts have held that:

  A strong presumption of receiptapplies when notice is sent by certified mail, because it creates actualevidence of delivery in the form of a receipt. ******************************* v. ***************** 506F.3d 274, 279 (3d Cir. 2007) (emphasis added). A weaker presumption ariseswhere delivery is sent via regular mail, for which no receipt, or other proofof delivery, is generated.

  Also, I have no agreement or sign contract with Receivables Management Partners, LLC  under ********* contract law, but continue collection action which is a $1000 violation:

  1.               The Debt Collectormust offer proof of the debt as owed by providing copies of the signedintrument or judgment from the original creditor. *******, FTC informal staffopinion letter, May 17, ****. SeeOst v. Collection ******* **** 493 F. Supp. 701 (D.N.D. ****); ***********************************, 950 f.2D 107 3D cIR. ****); ****** v. Payco General American Credits,**** 943 F.2d 482 (4th Cir ****), et seq.

  2.                  

  So, Receivables Management Partners, LLC " violation ofcontinuing collection activity and no proof that I was served with my"Mini-*******" rights, neither shown to the BBB or me, I will goforward with my legal action, as well as turn this over to the proper governmentalagencies and *********************** if not removed immediately!
  
  

  
  Regards,
  
  *************************
  

  Business response

  08/31/2021

  We will be sending response to consumer.

• Initial Complaint

  07/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date last payment made - July 7, 2021 Payment amount - $141.44 Account Number - 06-33820746 RMP promised to report the payments and update the balance owed. They have not done this. They also have not contacted MSU FCU to update the balance being made so the MSUFCU (original creditor) still shows no payments being made.

  Customer response

  07/30/2021

  I have disputed this through the credit burea and the balance does not reflect the July 7 payment.

  Business response

  09/15/2021

  Please find attached response. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩