![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMatjack Industrial Products
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
A purchase was made with Matjack: Date of Purchase = August 16, 2022, by ******************************* from Skanska. I contacted the *** personally before the order to confirm their product. The company received the payment, which was confirmed by the *** of the company. There was no receipt sent after the payment. The payment was over $4,500.00. The *** stated there would be a few weeks delay, which was expected at the time (supply chain issues). Many calls and emails were sent to request the status of the order. The first couple of months, the company did not respond back to emails (September, November) and/or phone calls. The email chain sent to Matjack shows the order, including the *** of the company thanking us for the order. The order was for (2) Matjacks, (1) Controller, (5) Hoses, (1) Regulator. Then every time we could/would make contact, the business could not find the order that was placed. The business has never tried to resolve the issue, even after discussing the situation with multiple people. We are requesting to have the order filled, we do not need any refund. Thank you - **********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.