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Business Profile

Commercial Manufacturers

Matjack Industrial Products

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A purchase was made with Matjack: Date of Purchase = August 16, 2022, by ******************************* from Skanska. I contacted the *** personally before the order to confirm their product. The company received the payment, which was confirmed by the *** of the company. There was no receipt sent after the payment. The payment was over $4,500.00. The *** stated there would be a few weeks delay, which was expected at the time (supply chain issues). Many calls and emails were sent to request the status of the order. The first couple of months, the company did not respond back to emails (September, November) and/or phone calls. The email chain sent to Matjack shows the order, including the *** of the company thanking us for the order. The order was for (2) Matjacks, (1) Controller, (5) Hoses, (1) Regulator. Then every time we could/would make contact, the business could not find the order that was placed. The business has never tried to resolve the issue, even after discussing the situation with multiple people. We are requesting to have the order filled, we do not need any refund. Thank you - **********

Matjack Industrial Products is NOT a BBB Accredited Business.

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