Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 3 payments to get someone bonded out of jail, I drive to the jail and the jail informs me they never received the third payment to equal the $25000 required, So i checked my email and noticed only two receipts not a third one, so i call allpaid they inform me the 5000$ payment did not go through, so i made another one with a different credit card. and received my receipt. Now i notice on my credit card that i was told the payment did not go through there is a 5450$ charge so I overpaid the bond 5000$ because of allpaid missinformation also NEVER received the email transaction receipt like I did the other 3 payments, I received the receipt today by contacting all paid.. I can recover my overpayment 5000$ from the courthouse but allpaid refuses to refund the 450$ for the payment that should not even exist

  

  Business Response

  Date: 02/14/2025

  We are sorry this consumer had issues when trying to make a bail payment to the Vermillion County Sheriff (IN).  In general, AllPaid does not have access to records or payment amounts for this customer (recipient) - we are reliant upon the consumer to provide the payment amount and specific details about the payment.  Once we process a payment, notification of payment is immediately available to the recipient (Vermillion County Sheriff).  At that point, only the recipient can decline, accept or make changes to the payment.  Mr. ***** had 5 transaction attempts on 01/17/25.  Of the 5 attempts, 4 were authorized and sent to Vermillion County Sheriff - the total amount was $30,000.  Vermillion County Sheriff accepted all of the payments on 01/21/25 and AllPaid settled those payments with them on that same date.

  Authorized transaction reference numbers are: ********, ********, ******** & 44587140.  For reference # ******** the consumer used a different email address for the payment notification than he did on the others - it's possible it was mis-typed and that is why he didn't receive notice on that payment.

  As a goodwill effort, AllPaid will refund the service fee of $450 for one of the $5,000 transactions.  That refund will be processed on 2/14/25.  When the consumer sees that refund in their account is dependent upon their card issuer's policy.

  These transactions were  accepted by and paid out to Vermillion County Sheriff on 01/21/25. Disposition of bail funds or how a court may return or forfeit is dependent upon the state law where the bail funds were posted. This is communicated to the user of our system during the ********************** process - attached are the consumer terms of service for reference. The service terms specific to this transaction can be found in section #4 (below) and attached for convenience. We suggest the consumer follow-up with the jail and/or the court in this jurisdiction for any refund related to these transactions

  
  PLC: 6288
  Name: VERMILLION COUNTY SHERIFFS OFFICE
  Address: ****************************************
  City: *******
  State: IN
  Zip Code: 47966
  Phone #: ************

  
  4. Additional Terms Relating to Posting Cash Bail.
  If your Transaction is for the posting of cash bail, you further represent that:
  i. When you submit Your bail Transaction for Yourself or another person, You understand and agree that submitting Your Transaction constitutes an electronic signature for purposes of the bail laws in the jurisdiction where the Agency You intend as Recipient of the cash bail is located and that any cash bail you post is subject to the requirements of that jurisdictions laws,
  ii. You understand that whether You are posting cash bail for Yourself or another person, the cash ******** is guaranteeing that the defendant will appear in court on the scheduled court date,
  iii. You understand that state law determines how cash bail payments are applied to a defendant's various obligations, and how the court may return or forfeit the posted bail funds depending on whether the defendant appears in court,
  iv. You understand AllPaid is not able to answer questions or explain how bail is determined, granted, or applied in any defendant's case, and
  v. You are personally responsible for the funds in the cash bail Transaction.
  FOR FURTHER INFORMATION ON STATE BAIL POLICIES CONTACT THE AGENCY TO WHICH YOU AREMAKING THE BAIL PAYMENT OR CONSULT AN ATTORNEY.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A bail bond was supposed to be refunded to my account in early October. The Oakland County MI courts gave AllPaid a check, #*********, for $200 and they claim to have credited my card. Discover has no record of a credit given to me by AllPaid and nobody returns my phone calls.

  

  Business Response

  Date: 11/13/2024

  We are sorry this consumer had an issue with using our service.  We have found 12 different transactions for this consumer between 9/29 - 9/30 - which are payments to the Oakland **************************** ** (The Recipient) for Cash Bond.  These transactions were paid to The Recipient between 9/30 - **/1.  As part of our transaction process, the consumer must agree to our terms of service.  Item #** of our Terms is: 

  AllPaid is obligated by Our contract with the Recipient to transmit funds to a Recipient Account the Recipient has identified to Us for all Transactions involving that Recipient. Once funds have passed to the Recipient from AllPaid, the Recipient is solely responsible for how those funds are applied or any refunds. If You disagree with any of the Recipients actions in how the Recipient handled Your payment, please contact the Recipient not AllPaid.

  The Recipient is solely responsible for refunds to this consumer.  I would encourage this consumer to contact our help desk at ************ to further discuss any of the 12 transactions.

   

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** **********
  

  Customer Answer

  Date: 11/13/2024

  To date, and even from the spreadsheet that was sent, there has not been a $200 credit issued to my credit card. All of those are charges not one credit.

  Customer Answer

  Date: 11/13/2024

  The transaction in question is #******** which does not even appear on the spreadsheet. A refund was supposed to be issued for this transaction.

  

  Business Response

  Date: 11/13/2024

  The AllPaid Help Desk has received a check from The Recipient.  The Recipient requested AllPaid refund the consumer.  A refund to the consumer was issued 11/13/24.  

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called all paid a couple of times throughout the day it was told that when I made the payment it would be sent through immediately and inmate would be released I then called and paid them ******** about 10 after 7:00 I was giving a reference number and told that it had been sent over to the jail in ************* ******* it's been over 3 hours and the jail still hasn't received it they are currently closed I'm going to try to get online I can't find the location code

  

  Business Response

  Date: 10/29/2024

  We regret this consumer had a delay when using our service to process a payment to the ********* Jail.  In reviewing this transaction, the payment/transaction notification was sent immediately to the jail at the same time it was authorized at 7:22pm.  Our customer, the ********* Jail, is set-up to receive notifications via fax.  They are also set-up to automatically approve payments, which you can see as the "Approved" timestamp on the attachment.  It's possible their fax machine was not in working at that time and they didn't receive the notification as they normally would.  However, both the jail and the consumer contacted our call center and our call center agent resent this notification to an email address at the jail after doing a 3-way call with both parties.  The payment process completed successfully at that time.  As per our terms of service, any refunds would come from the customer (********* Jail) as they ********************** for the transaction was already sent to them.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my water bill for the City of ********, ** who uses AllPaid to collect their online payments. City of ******** then disconnected my water for non payment. I checked the bank, the payment, $145.55, had indeed come out of my bank. I went to the water department, they said they never received payment from AllPaid. We called AllPaid, they claimed to have not received payment, but my bank confirmed that the payment had, in fact, gone to AllPaid. There was no offer of a refund or any resolution.

  Customer Answer

  Date: 09/11/2024

  This company did contact me and offer a refund, after I had filed the complaint.  Just to update.

  

  Business Response

  Date: 09/11/2024

  We are sorry this user had an issue using our website.  The original transaction was declined which is why a notice of payment wasn't sent to the City of *****************  **************** contacted us on 9/10 and after researching the issue our help desk issued a full refund.  A receipt that includes the initial conditional transaction and the refund is included in this response.

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:08/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid bail for individual, the bail was already paid via cash and I never received bail back from all paid. The court nor jail has my bail money. It has been on going for 4 months with no call back from company dispite my numerous calls. The reps are not knowledgeable, and some are rude. This is a nightmare trying to track my money that they are holding.

  

  Business Response

  Date: 08/26/2024

  We are sorry that this consumer has not received the answers to her questions regarding a payment made to the ******************* in *********  The consumer has called AllPaid on multiple occasions regarding a refund for this bail payment.  Unfortunately, this payment was accepted by and paid out to the Steuben County jail in May 2024.  Disposition of bail funds or how a court may return or forfeit is dependent upon the state law where the bail funds were posted.  This is communicated to the user of our system during the ********************** process - both in the terms of service and within the transaction itself.  Attached are both the transaction and the consumer terms of service for reference.  The service terms specific to this transaction can be found in section #4 (below) and attached for convenience.  We suggest the consumer follow-up with the jail and/or the court in this jurisdiction.

  PLC:
  ************************
  *******************************************************************************
  For: Cash Bail- Onsite

  Phone #************

  4. Additional Terms Relating to Posting Cash Bail.
  If your Transaction is for the posting of cash bail, you further represent that: 
  i.    When you submit Your bail Transaction for Yourself or another person, You understand and agree that submitting Your Transaction constitutes an electronic signature for purposes of the bail laws in the jurisdiction where the Agency You intend as Recipient of the cash bail is located and that any cash bail you post is subject to the requirements of that jurisdictions laws, 
  ii.    You understand that whether You are posting cash bail for Yourself or another person, the cash ******** is guaranteeing that the defendant will appear in court on the scheduled court date, 
  iii.You understand that state law determines how cash bail payments are applied to a defendant's various obligations, and how the court may return or forfeit the posted bail funds depending on whether the defendant appears in court, 
  iv.    You understand AllPaid is not able to answer questions or explain how bail is determined, granted, or applied in any defendant's case, and 
  v.     You are personally responsible for the funds in the cash bail Transaction. 
  FOR FURTHER INFORMATION ON STATE BAIL POLICIES CONTACT THE AGENCY TO WHICH YOU ARE MAKING THE BAIL PAYMENT OR CONSULT AN ATTORNEY. 

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  The jail did not receive payment and defendant was bailed out on cash before this was paid via all paid. When calling all paid, I am told a supervisor will call and this matter has been escalated. Yet no one responds to my calls. Yes I paid, and I submitted emails from the court stating they did not receive the monies!!
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ****************************** PLC # A003IT Reference # ******** Reason for Call: ****** CALLED IN SHE MADE A PAYMENT AND IT HAS YET TO BE REFUNDED. ALSO IT WAS NOTATED ON HER TRANSACTION THAT HER PAYMENT TYPE FOR A REFUND IS INVALID. CARD IS STILL GOOD DOES NOT EXPIRE UNTIL 2026. ****** IS ALSO WANTING TO KNOW CAN SHE USE ANOTHER CARD OR PAPER CHECK FOR HER REFUND?************ ************* ref:!00DA00Ist2.!500Nt0A890N:ref I submitted banking information as well and still no refund no response from management.

  

  Business Response

  Date: 03/19/2024

  The consumer worked with our help desk to get a refund to a different bank account than the one that was used for the original transaction.  The *** credit to the alternate bank account was issued on 3/18/24.  This should resolve this complaint.

  Customer Answer

  Date: 03/19/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to pay a rental judgment for a security deposit for a tenant. I logged onto the Newburgh Town court website to make the payment electronically. Court clerk calls maybe 30 mins later and informs me that I have to send the payment directly to the ex-tenant. She gave me the address. The clerk said I will process your refund now. The original amount came thru and then later was changed. I call the clerk back and she stated she has been trying to call to understand the problem but can't get through. So the clerk provides me with the phone number. I try to contact this business for several weeks. Finally get a hold of someone and she hangs up on me after I tell her the issue. The instructions on the Town court website did not say the judgement had to be mailed directly. The site allowed me to make the payment. Now ALLPAID won't refund me my $49.25 processing fee.

  

  Business Response

  Date: 03/07/2024

  We are sorry this consumer had issues when contacting us.  A refund in the amount of $49.25 has been issued back to the card.

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I show money to Allpaid for ****** and have no idea what it is for and the company doesn't answer and goes to music. This has to be some kind of scam. Depending how this goes I will go to the state for help. Thanks ***********************

  

  Business Response

  Date: 02/26/2024

  We are sorry this consumer had an issue when contacting us by phone.  I have found transaction reference #******** for a payment made to our customer Central ***************** Health Department Gladwin County for EHS Fees.  The consumer *********************** made this payment on our website on 2/5/2024.  I'm including a copy of the transaction for his records.  Please contact us at ************ if you have any additional questions about this payment.
  

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Garbage website that ************ yoiu to pay.

  

  Business Response

  Date: 12/11/2023

  We are sorry this consumer had issues accessing our website.  We are aware of an issue that prevented some users from accessing the website.  This issue was fixed on Wednesday, December 6.  If the consumer continues to have issues, he can contact us at ************ or *******************************

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website not allowing me to search or make payment or create an account. I have tried several times over the last couple months and still keep getting the same error.

  

  Business Response

  Date: 11/16/2023

  Thanks for bringing this to our attention.  We are sorry this consumer has had this issue with our website.  I have reached out to get a bit more information to help us diagnose the issue and requested the following information:

  URL being used to make the payment
  Pay ************* ***** or Agency name you are trying to pay
  Browser you are usingis it mobile or desktop
  What is the error/message you are receiving - I have noted the attachment sent

  Thanks for any additional information you can provide to help us diagnose the issue further.  We process thousands of payments via our website every day, so finding the exact issue this consumer is experiencing will require more information.

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************