60 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Julie P
4 stars06/29/2024
Professional and quick. Still working to close up job! Look forward to finishing repairs.Review from Bridget B
5 stars06/06/2024
***, ************************ and the rest of the team were great to work with! My basement flooded and they came out the same day. They were recommended by my agent. I received email and text updates. My house is back to normal.Review from Michael H
5 stars04/22/2024
****, ***** and *** was very professional. Work was done without a problem. They were very easy to work with during our time of need.Review from Roger O
1 star04/12/2024
I have Signed a e-document authorizing **** to do repair work, but ************************* who provided the estimate does not return my phone calls and now his mailbox is full ********************* ********** ****
Hays & Sons Complete Restoration Response
04/23/2024
*****, we apologize about our estimator, *************************, for not getting back to you. It is unacceptable on our part, and we are extremely sorry. **** left a voicemail today and looks forward to your return phone call. Again, we apologize about the lack of communication, and look forward to rectifying the situation. You can reach our office at ************ for immediate assistance.Sincerely,The **** + Sons TeamReview from Katharine C
5 stars02/07/2024
Had an upstairs bathroom ********* insurance sent out ************ out of ***********. First the water mitigation team came to set up very, large dehumidifiers & commercial grade fans. ************** fashioned an air tube out of plastic sheeting to go from the downstairs to the upstairs bathroom. I was rather impressed by how thorough they were. The object was to get the bathroom dry so we wouldnt have to replace tile, Sheetrock, & flooring. If youve ever lived through a home renovation youll know what Im talking about! After a week of this set up we were clear for paint! Yall need to understand something, were in the Christmas season now and my house is decorated to the 9s!!! **** covered everything so as not to get paint on anything!!! When I found that one coat wasnt enough I called ***** to ask for **** to come back out. ***** was always my main contact at ********* remember him answering ***** question Do what makes her happy! So **** came out and gave the ceiling another coat. And Im very happy! Know when youre choosing a company to do this type of work, *****. & Sons is on time, they do a fine job, constant communication throughout the job, cleans up after themselves, and makes you happy!! I would be thankful to have *****, *******, LJ, or **** working for me again!!Hays & Sons Complete Restoration Response
02/08/2024
Thank you, *********, for your kind words and positive review! We're thrilled to hear that **, *****, **** and ******* did an outstanding job on your project. We're grateful for the opportunity to assist you and your family around the holidays. Please do not hesitate to reach out to us if you experience another water disaster.Sincerely,The **** + Sons TeamReview from Kevin S
5 stars11/16/2023
**** and Sons came out at a very bad time for me health wise and the went above and beyond, highly recommend them to everyone!Review from Tom E
5 stars09/27/2023
They did an excellent job, and they were very professional, cleaned up everything when they were done would definitely use them againReview from Sherry D
5 stars09/23/2023
Team genuinely cared about the situation and understood that this was unexpected and stressful. They communicated well to repair my home and acted like a cohesive and caring team. They answered questions to help me understand the process. They treated my home with respect and were neat and careful with moving equipment. They were kind, caring, repectful and professional. I wouldn't change anything about how the **** and Sons team handled my situation. I would highly recommend their services with great confidence.Review from Debbie G
5 stars09/08/2023
I used **** &Sons Restoration to take care of a small mold problem in the basement. They were there quickly and did a great job. ***** workers were friendly, knowledgeable and got the job done. It was a problem easily solved by hiring **** and Sons.Review from Kristin O
5 stars08/30/2023
I had an excellent experience with ***** and Sons. They replaced ******* as well as one of my dad. They did an excellent job on both. My house had just regular damage from storms over time, but my dads had this on-going leak that no one could figure out over many years. Then ***** and Sons fixed the roof correctly and problem finally solved. Their team did the work fast and did a great job.
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