ComplaintsforRoche Diagnostics, Corp.
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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
What a useless company. 2 phone calls (58 mins and 75mins) NO ANSWER. I am forced by my health insurance to use their product but in the instructions it tells you you need a control solution, BUT I CANNOT GET IT. I've sent them emails NO ANSWER!!!!!!! PHONE CALLS, NO ANSWER. WHAT TYPE OF COMPANY IS THIS? How can they get away with this total lack of any customer care. I see that have one star!!!!!!!!!!!!!! and very few complaints probably because they just ignore them. If they get any federal money I would imagine they are held to some sort of standard, welL they are NOT PROVIDING ANY STANDARD I WOULD RECOGNIZE.Initial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Called Accu Chek (with Roche) on Wednesday May 24th when my Guide Link meter stopped working. It is linked up with my medtronic insulin pump. Representative was very nice and processed the order to replace my broken meter and provide a return box. Two days later and still no meter. Called again and said there was an issue with orders and their warehouse (even though it was marked urgent). Said they would process the order again and made arrangements for a temporary meter (Guide Me) with my local pharmacy. No meter was ever shipped. Representative called me back on Friday and said both orders were placed and processed and would receive two meters and keep the extra for backup. As of June 1st, still have not received the meters and when they look up the orders, it still says processing and has not shipped yet, even though both were marked URGENT! Called again and all I get is they are sorry for inconvenience. Even told by them that they have no way of contacting their warehouse to see what the issue is. My chats have been ended by the them and calls dropped by Roche (Accu Chek) representatives.Initial Complaint
04/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The Company Roche sent me an invoice for items that I never purchased. The company sent me an invoice with items ordered on 1/28/2022 that were shipped to the old business location. I don't order any supplies from this company. There were no shipment received from them.I contacted the person on the invoice by phone but there was no answer. I tried different times and days but no answer. I left VM. I sent her email with copy of the invoice (2/9/22). She replied stating that it was probably put under your account by mistake and would take a look into it. This was over 2 months ago. I continued receiving the same invoice in the mail. So I emailed her again (3/16/22). She replied "That invoice is the one you previously reported. It is with our dispute team and once they finish it will no longer be on your account". Now just this week, yet I receive the same invoice. You need to take care of this ASAP. It is ridiculous to say that it was probably a mistake/error (which take few minutes to commit) and then take over 2 months and yet can correct your own mistake/error.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.