Business ProfileforAll Seasons Heating and Cooling

Owner *********************** pulled a GUN (07/19/2022) out on my husband for trying to get answers to why they are providing such poor customer service. Police were called and a report was filed, however; *********************** fled the scene once the police arrived. Officer search the warehouse and were unable to find the Owner ***********************. We have had this A/C unit for over 7 years (with a 10 year warranty). Every year when the seasons change we have to get the A/C unit repaired. The repairs are always half done and there is always a promise of returning to completely fix the issues. In an attempt to get our A/C unit serviced (for the 13th time) we have been told by *****, who runs the office we would no longer service our A/C unit. ***** is extremely unprofessional and has a rude habit of belittling us. She has also lied about text messages we were send *********************** in response to her behavior. The issue is ******* no longer wanting to services our A/C which is still under warranty. Also, ***** has denied us the right to get our paperwork regarding the 10 year warranty agreement. We are extremely disgusted with this company.