Business ProfileforRamsey & North Mechanical Services, Inc.

I called to reach ****** Mechanical but actually contacted North Mechanical who acquired ****** business and their telephone number. I called and requested a free quote for replacement of a 43 year old Furnace and A/C system. My system was so old and is in such rough shape that the tags on the A/C condenser that indicate its size are worn off. Anytime I have ever had service performed on my car or house a tech has presented me with a contract explaining the costs and scope of work to be performed. At no point did North Mechanical do this because this was supposed to be a simple quote for replacement. When the gentlemen from North Mechanical arrived to provide the free estimate he said it is not that bad. Since the tags that identify the model of the unit are gone they removed the cover to properly size a new condensing unit of the same tonnage. The service tech misdiagnosed a part believed to be the issue. It was roughly $20 for the part and the guy on the other end of the call said charge him $45 for the part. I reluctantly agreed to the $45 replacement of the part. When the part did not fix the system the tech left and several days later I received the estimate for replacement via phone. There was no mention of a $900 repair. At no point was I ever asked to invest $900 or much less provided a contract for such diagnosis and repair. $900 exceeds what my son was charged for labor to replace the his entire system. No one would invest $900 in a 43 year old system. The real scam is in the estimate for a new system. No details regarding the specs were provided on the phone. When my son asked for the written quote it did not specify the seer or ton rating. When pressed they finally provided those details and it was clear that their estimate was roughly $5k more for a basic low efficiency system and priced like high efficiency system with a communicating thermostat. Indianas Home Improvement Compliance Act requires contracts over $150 to be in writing.