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Complaint Details
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Initial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received emergency services at Eskenazi's Hospital in December, 2023. I was informed of a credit to my account. Afterwards,I received various bills that were not correct from Eskenazi and their health partner (IU Health).So, I contacted Eskenazi to make sure that the accounts were correct. I contacted Eskenazi again to confirm the bills. I was told that a note would be put in the account for a supervisor to review.So, I contacted my insurance company to verify the amounts that i should have to pay. Upon verification of the amounts, I started paying Eskenazi. Eskenazi had received two payments. For some reason within days of the second payment, someone from their billing department decided to send the bill to the Miramed Revenue Services. collection agency, for $163. No one in the billing department had contacted m, before providing my personal email address to anyone. My personal email address was for medical reasons only. They have my address and two telephone numbers on file. No calls were ever received.So, I contacted the Miramed Revenue Services, the collection agency, to inform them that I had been making payments on the account. I could not understand why Eskenazi had turned my account over to them, considering that there was a credit on my account, which had yet to be applied to my balance. The credit had been visible on the account for years. ******* apparently contacted them about the credit, because it was immediately applied. This is the second time that Eskenazi Health's billing department has taken this action against me. Unfortunately. I had to contact you all and the ************************* about their billing code issues and practices about the matter. That matter could and should have been resolved before then, as well. It was the same issues of lack of follow up and return calls on their part and contacting the insurance company for help with the coding. I feel that an apology and explanation of the action being taken is in order.
Business response
05/28/2024
Thank you for sending this response. Eskenazi Health takes feedback very seriously. This has been forwarded on to our billing department. They will reach out to the individual to work to resolve this issue. I am limited on what I can share due to patient privacy. Thank you.Customer response
05/30/2024
Hello! Thank you!
I received your response, along with Eskenazi's response to your contacting them on my behalf! I have not been contacted by anyone as of today. I know that it is right after the holiday. So, I will give it a few days for a response from them.
Customer response
06/10/2024
Eskenazi Health contacted me on last week! *******************, the Supervisor for ***************** offered an apology. She stated that she was going to personally handle the complaint and clear things up. She agreed that the account should not have been sent to the collection agency. She stated that future training and other rules will be put into place, before an account is sent to the collection agency. She did not respond , when I spoke on coding for billing and follow up contact by customer service representatives continues to be an issue with Eskenazi Health, over 5 years later.
She told me that the amount that I was told was still not correct. She stated that I only owed $18 and some change, after a review. I will have to wait at least 30 days or so to have things resolved and get a refund. She is supposed to make sure that it is taken care of. She gave me her direct phone number, in case of future problems with this bill.
Initial Complaint
11/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 12th **** had a accident she was taken to this hospital where she had all her rings on her fingers cameras showing that has she comes in and she had a necklace and earrings. By the time they got her up stairs in ICU the employees or employee in the emergency room stole her rings ***** dollars worth we filed with the hospital and the police there still no resolution in this matter I want her rings back or the cost that I spent to replace them after talking to other people I guess this is a common problem at this hospital. If they would do their job there they would know who has these rings . You can't get no information nor can you ever get someone to call you back I want the *** of this hospital to call us and to see us period.Business response
11/28/2022
Thank you for submitting your complaint. We take complaints like this very seriously. This complaint has been sent to the correct person to address and work with the individual who submitted the complaint. Due to patient privacy I am limited on what I can share in this message.
Sincerely,
*********************
Customer response
11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The reason we are not accepting this response is because the *** or no high up person has tried to contact us . We have all the paperwork of what the jerwery cost. They know about this they seen the video of her coming in with the jewelry on just we did and they want to play games because they won't bring in police from impd to investigate since it is obvious they're police department in-house. Can't handle it. They are hiding something and we do not appreciate it. They kept My husband out of the emergency room told him he couldn't see me till 10:00 a.m. when my husband came back at 10:00 a.m. they still kept him out in the waiting room to 5:00 p.m. that day because the doctor wanted to take me into surgery but they didn't want to hear what he had to say That's wrong. When you're married, you're married! Become one when you're married people nothing but liars and I posted it on ******** and I will continue to post it on ********. I have called Fox 59 and I will continue to call them as well. I've even made in offer of $2,000 for the safe return of the jewelry back. No questions asked and they can't even see fit to go around the hospital to offer that kind of money to get the rings back. How about you walk around the hospital? I look for those rings on people's fingers. I'm sure one of the employees has got it Trace the steps back. It's obvious they have the pictures. The rings are with one of the employees. Let's just say for some odd reason it's not with one of the employees. It's in a bag and one of those rooms. Maybe we should be checking these rooms thoroughly. Somebody's not doing their job that's why the higher *** the ***s need to give us a call. They need to walk us through every inch of the video. Every room that she was in we were in whatever you have nothing to hide they would offer and be doing whatever they can to find those rings or they would offer us the replacement of those rings. One of the two that's just good business Even if I do not get a resolution through the BBB, I will continue this journey until I get a resolution. The only resolution is to talk face to face, have the opportunity to walk in every room and or have the opportunity to be made an offer of the jewelry
Regards,
**** And *************************Initial Complaint
03/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 12/9/21, I had a biopsy done by ******************************************* MD, in which I was not properly numbed. It was the most terrifying, painful, horrible experience Ive had at any hospital, everand I was facing cancer! I want to make others aware of this issue in case theres any kind of remuneration possible and so that they can avoid this hospital. I had received several other services from them and finally got a **** for those services. I received a text offering 30% off my ****. I called the number they sent to try to take advantage of this as my **** was very high. My mother and I must have called at least ***** times trying to get in touch with someone and pay the **** at the reduced price. The date passed without any response from the hospital, and when they finally returned our calls, they refused to honor the discount. This would have made a serious difference to me in paying my medical bills. Not only is is unacceptable that it took weeks for anyone to return our calls; the hospital TOLD me they would reduce the price by 30%. We paid it to avoid being sent to collections. Doing so caused financial hardship. I am seeking a refund to the amount of 30% off of my **** immediately. Then I want to wash my hands of this hospital forever.Business response
04/08/2022
We are sorry to hear you were not pleased with your service and care. We always take these matters very seriously. I have forwarded this message to our ****** of ******* Experience. They can also be reached at ***********. Thank you.
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