Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a previous lease holder had reached out on multiple occasions with zero responses- Continued reach out after lease termination with zero responses received collection letter in the mail and responded with a detailed packet explaining discrepancy in charges received contact 03/21- still not responding to all charges for resolution inappropriate collections fee of $152.88 from their failure to respond to inquiries supporting documentation attached

  

  Business Response

  Date: 04/04/2025

  Thank you for your message. We understand your concerns and want to assure you that we have reviewed your complaint thoroughly and have responded to each charge via multiple email communications. We have forwarded all relevant responses to the collections agency for their consideration as well. We regret any confusion or frustration this may have caused, but please note that all actions taken are in accordance with our procedures. If you have any further questions, feel free to reach out. We're happy to assist where possible.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting an apartment with CHS since November 9th, 2023. I paid my rent monthly and never had any issues outside of some maintenance issues handled by the apartment complex(our water heater stopped working and was replaced). The issues didn't begin until I was moving out. They charged me for "insufficient notice" even though my lease ended on 11/30/24, and I had spoken to ****** that I was not planning to renew my lease. They also charged me for damage; however, I didn't have any evidence and paid off my final rent and damage. Trouble didn't end there. They are now trying to charge me $580 MORE for damages which include 7 bags of garbage(none of which was mine AND didn't even match their fee schedule which stated $20/bag, but they were charging $210), oven dirty(even though I cleaned the oven before I left), and a stain on the couch(which wasn't present when I moved out).They expected me to return the apartment in the state I received it. Fine, but I cannot be responsible for OTHER tenants who are still living there. I absolutely will be disputing these charges for damage caused by other tenants.

  

  Business Response

  Date: 02/13/2025

  We regret the inconvenience you've experienced and appreciate your feedback. Upon reviewing your concerns, we have adjusted your move-out charges accordingly. We have removed $275 from your move-out charges, as agreed. However, after thorough review, the remaining charges have been deemed valid based on the condition of the apartment upon inspection.

  
  We understand your frustration regarding the additional damages attributed to other tenants. Please know that we take such matters seriously and conduct detailed assessments to ensure fairness to all parties involved. Should you wish to discuss this matter further or provide any additional documentation, please feel free to contact us directly.

  Please contact us with any questions.

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fully understand that they overcharge on the apartment because of expenses and the convenience; although it's questionable that they would be putting 4 people in a 2BR apt that rents for around $12-1400 without utilities, charge each $750.00/month then only offer 12 month lease or month to month in connection to schools, like *****************************, that generally run programs on 15 or 18 months programs. Which then requires the student to sign month to month at $50 more a month. They do not have a walk through sheet upon move-in or move out (I requested and have been ignored) but want to claim damages. Upon turning in his keys, my son saw his roommates moving across the hall because the complex was remodeling the unit they occupied so what exactly they claim he needs to pay for is beyond me. After I saw the charges, we requested: 1. There is no maintenance repair report attached in the *** app (at this point to add one would be fraudulent)2. I will expect a walkthrough move in and move out sheet signed by **** 3. His roommates were moved to a new apartment on October 4th due to old apartment being remodeled.

  

  Business Response

  Date: 11/21/2024

  
  Unfortunately, as **** signed the lease independently and no additional guarantor or authorized contact is listed on his account, we are unable to share specific documents or discuss the details with you. However, **** can contact us directly and authorize us to speak with you, and we would be happy to assist.
  All pricing information is available on our website, and the lease agreement can be reviewed before signing. Our standard lease is for 12 months, but we also offer a customized short-term lease option that extends to the residents graduation date. This short-term lease, offered 90 days before the initial 12-month lease expires, is available at a rate below market value, with no typical short-term premium charge applied by other communities, provided the resident is in good standing.
  A Move-In/Move-Out inspection sheet is provided at the start and end of each lease and signed by the resident. If **** requests a copy, we will gladly send it.
  If you have any further questions, please feel free to reach out to one of our housing representatives for assistance.
  Thank you.

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  IF YOU CHECK WITH ***** *****, ****** ******, YOU WILL FIND I WAS ALREADY GIVEN ACCESS BY MY SON, **** *****, TO HIS HOUSING INFORMATION.  I HAVE THE *** AND THERE WASN'T ANY DOCUMENTATION ATTACHED TO IT.  I also downloaded the app early last year and saw NO move in sheet and certainly didn't see a move out sheet afterwards.  Any paperwork that magically appears now is definitely suspect in my opinion.  
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son attends school in *********, ** and is housed by ***. He has been moved to various apartments with hardly any notice. He has been told that their contract with ************ is ending and the apartments will no longer be in use for students. After moving out, new students move into his former apartments and are attending the same school as my son. During a 2 week break between classes, my son was told he is not allowed to reside in his apartment so he had to come back to ** and lose that time at work while still paying the rent for those 2 weeks. He has one month left of school and now they are moving him AGAIN to a town further from school and work costing him more travel time and fuel costs. He has been charged fees for damage that was done prior to his moving in and we have pictures to prove it. He filed work orders with maintenance and nothing was done about it.

  

  Business Response

  Date: 11/27/2024

  The apartment is being given back to the complex. They were sent multiple notices. ***** went back to ************* and did not inform anyone from *** that he was doing so. No one in this office told him he had to leave housing during break. We have spoken to ******* father and ***** himself. We have pushed back the date to vacate his old unit to accommodate *****. ***** was supposed to come in and see the campus Director of Housing on 11/18 to talk about how we can assist him. 

  Customer Answer

  Date: 11/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  ***** and the other residents were told that during their 2 week break from school in October, they weren't allowed to live in their residence but were able to keep their belongings there. Because of that, ***** had to fly to ************* (his home state) as he had nowhere else to go. We had to provide the airfare to and from ********* and he lost 2 weeks pay at his full time job as well. The onlt correspondence we received regarding moving, is an email a few days to a week prior to the move out date. The records of ******* email have been incorrect and ***** has spoken to CHS MULTIPLE times to correct it and was finally completed. These kids are constantly being moved to new apartments so *** can profit off these kids. The cost of having 4 students in one apartment is double the amount of having 2 kids in the apartment. Each student was paying approximately $769.00 per month to reside there. It is $1500.00 per month as a regular resident. *** is making a big ***** off of these students. Also, the repair issue of a few things in ******* original apartment in ************** has yet to be resolved. Things were broken when he moved in and he has photo evidence of it. He also made several requests for them to be fixed and they were not. 
  
  Regards,
  
  ******** ********
  

  

  Business Response

  Date: 12/11/2024

  We're sorry you rejected our response. Here is the latest from our Housing Director:

  ***** moved into newly assigned unit. We worked with him to give him more time to move in. I even worked it out to where him and his roommate did not have to move into another complex. They moved within the same complex we just had to give the unit back they were in.. He literally moved out the same day we had to release the unit back to the complex. In which he was at least supposed to be out a day earlier and still worked with him. Vlad literally helped him move his stuff out so we could return this unit on time. I have not heard anything from them since the first complaint. The only contact was with ***** to ensure he was out  of the unit.

  Unfortunately, that's all I can give you. You are more than welcome to call and discuss this with our home office. However, if you are not listed on the lease, you will need to have ***** to give us permission to speak with you.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son is a resident at one of ***'s rental properties in *********** **. Each month he pays $919 in rent, so do his 3 roomates, so that's $3676 for an apartment that can be rented by the public for $1200-$1600. Of this $3676 $400 is allotted for utilities. There are several months that they do not exceed the $400, however for the 1 or 2 months that they went over the allotted amount CHS is billing these college students for the overage. They do not take into account that for several months they are overcharging the. I have reached out to the company and asked for copies of the utility bills and was able to confirm these charges. I have also asked that they remove the charge for the overage and they refuse to do so. This company takes advantage of students that are not from the area and have no other way of knowing where to rent an apartment. Once you sign a lease you can't get out of it without paying 2 extra months rent which college kids can't afford in addition to finding another place in an unfamiliar area. They also charge astronomical "cleaning" fees. When my son moved into his apartment it was filthy and had many broken cabinets. I asked for the carpets to be cleaned and the filter cover to be cleaned and this was never done. But I'm sure they charged the previous tenant "cleaning" fees but it was not properly cleaned. I would not recommend this company to any student attending *** at any campus location. I would strongly encourage *** to find another housing company to work with that doesn't take advantage of families that are not from the area.

  

  Business Response

  Date: 10/30/2024

  The air filter in the living room was dusty when she moved in (we did miss that its on us). However the condition her son left the apartment in was FAR worse then when they moved in. She complained about the cleaning charges enough for it to go up to *****,and after back an forth we decided to remove most of if not all of the charges.Even that wasnt good enough for her because she still had complaints. I ultimately just think she doesnt like the way our business is set up and feels like its a scam so will complain when anything happens. I am assuming it is because of the $39.55 utility overage this time, and since we wont take it off she is going to complain until she finds someone who will.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an apartment with CHS at ***************** in **************, I used to attend the campus in ************ in ************************, I was charged for not cleaning the oven or the sink upstairs in the apartment which I cleaned the whole house before I left and I made sure everything was clean. During the time period that I stayed there I was the only person cleaning the house all the time and I had to deal with a lot living there. We have dealt with fleas that I still have the scars from on my legs because they were feeding on me, we have dealt with bed bugs, a break in occurred in our house where they cut the window screen out and they came in and stole some food in our kitchen and they left through the back, the cops were called but they never did anything. We had no heat in the winter which we talked to maintenance at the apartment complex and they supposedly came in and fixed it but it wasnt, there was also a leak in the downstairs bathroom which maintenance came in and fixed but they left a hole in our ceiling which then black mold formed and we couldnt use that bathroom, the heat wouldnt turn off in the summer and it was constantly on and wouldnt turn off and we called maintenance again, but again they didnt do anything. I called Olympia and she proceeded to tell me that shecantdo anything about it and she cantdispute the charges but when I called corporate they told meOlympia is the only one that can dispute those chargesso I just wanted to reach out and see if anything can be done about it because I dont think thats fair that Im getting charged for things after CHS left me and my roommate there with all those problems when they shouldve moved us into another apartment or place until everything was fine. I feel like you guys should refund me and my roommate some of that money for all those things that occurred while we were living there because its not fair that we are paying you guys rent and we are in s***** living conditions.

  

  Business Response

  Date: 09/06/2024

  Our Regional Director of Housing did speak with ***************************** this morning.  "We discussed her M-O inspection and the charges.  I told her that I did speak with Olympia as well.  We went through the pictures in her M-O inspection and I informed her that the oven was not cleaned an she was charged $15.00.  Also, the tub and sick was not thoroughly cleaned and she was charged $25.00.  I told her overall she did a good job cleaning with the exception of these areas.  I also told her the charges were fair and that they would stand."

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had many issues with CHS and none of them have been resolved. The first thing is that we have not had hot water in the apartment for 5 months and we had a constant leak in the ceiling. Both of these things we have brought to the attention of both CHS and ***************. The second issue is we had a roommate that left used needles all over the house and never cleaned up after themselves. I had contacted CHS about it and nothing got done about it but it went away after our roommate moved home. The last thing is after my other roommates moved out and it was just me they moved all of the beds out when I was supposed to be there for another week so I ended up moving everything in with my boyfriend. After a month of not hearing anything or even getting a key to the new apartment I have had enough both my dad and I have tried to get this figured out but no one has responded.

  

  Business Response

  Date: 06/25/2024

  I do sincerely appolize for any bad experience you had. I have reached out to our housing team and below are the responses I received:

  ***** - I think that this was already done last week. Added the local team just in case. We had adjusted her charges, I attached that email and just reminded accounting to get that total adjusted. *** have you spoken to her since then?

  ********** spoke with Dad last week and he is ok.  I have not spoken with *********.  Her Dad said that he was ok with it and he would be paying her bills.
  
  If you have any additional questions or need to discuss this further feel free to call our corporate office at ************ or email us at ******************************************************

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our son attended college in ******** ***** where he had an apartment through collegiate housing services. He graduated in October 13th, 2023. He turned in his keys to the apartment and left. There were two roommates still there when he left. In January 2024 I received a letter from a collection agency stating we owed $358 to collegiate housing services. They state it was from a lease. I stated we always paid in full. I called the representative in ***** who stated they emailed me on December 27th, 2023. I asked for them to wait so I can see if I did receive the email. In fact there was one sitting in my in box from a *********************, I didnt open it as I didnt know this person. Collegiate housing refused to work with me now. The collection agency stated they couldnt do anything either. So I was sent an email 75 days after my son left the apartment and two weeks later was turned over to a collection agent. And now neither party is willing to do anything about this?! Very frustrating. This is not why I gave 20 years to the ************* How can folks just do things like this? I would like answers, since collegiate housing is refusing to talk to me, maybe they will through this forum.

  

  Business Response

  Date: 03/04/2024

  Thank you for bringing this to our attention. We take your concerns seriously and are actively investigating the matter. Your satisfaction is our priority, and we'll provide a thorough response once we gather more information. We appreciate your patience and understanding.
  Best regards.

  

  Business Response

  Date: 03/05/2024

  After further review in to this matter here is the dates we tried to contact the resident and the guarantor:

  10/12/23             ****** completed the reconciliation of the account and emailed the tenant a statement, bill, and the move out inspection
  12/11/23            ***** called the tenant and left a voicemail
  12/18/23             ***** called the tenant and left a voicemail
  12/18/23             ***** texted the tenant
  12/27/23              ***** emailed the tenant and the guarantor a statement
  1/2/24                  Traci called the tenant and left a voicemail at ************
  1/2/24                 Traci called the guarantor and left a voicemail at ************
  1/4/24                  Traci wrote the account off to bad debt and sent it to a collection agency

  At this point his only option is to pay the collection agency.  We did try to contact him and the tenant.  His balance is only $280.00 so Im not sure how else they or we can work with him at this point?  He had 2 contacts and our company policy is at least 1 other contact besides the bill we send.
  
  Traci 

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first moved in, the apartment was filthy. Walls, bathrooms, my bedroom, ceilings, fans, furniture, everything was dirty. I cleaned the place myself, and later I was told to move into a different apartment with less than a weeks notice. Then I was charged 400 dollars for items I left behind and the overall condition of the apartment, despite the fact I removed the items later that day and I left the place in a better condition than it originally was. I was also charged 300 dollars for a new mattress because there was a "stain" that I was able to remove with a paper towel and water. This was a mattress that the previous student had slept on naked without bedsheets, but the cost of replacing the mattress fell onto me.The second time I moved out, I made sure to clean thoroughly. Got everything out, cleaned my room, bathroom, and the common area, because I knew I would be charged for messy common areas. And I check my balance to see I owed them **** dollars. They charged me 600 dollars of cleaning fees, and a WHOLE MONTH OF RENT. They sent me a notice to vacate which I signed, but then I was told I didn't give them enough "heads up" to change my lease, despite them being able to change my lease on short notice without a problem before, and them telling me to be out by that date. And when I checked to see what the "cleaning fees" were, I saw that the inspection was done a week after I had moved out. There were 4 other boys living in that apartment, so of course by the time they had done the inspection, there dishes in the sink, crud in the shower and toilets, stuff all about the common area, someone left their bong out so I was charged for paraphernalia, the blinds that were broken when I moved in, all things I was charged for, all because they can. They take money from students because they know none of them have the resources to fight. These guys are crooks, I'm shocked they have an A+ rating by the BBB.I emailed the inspection report because it was 18MB

  

  Business Response

  Date: 10/23/2023

  Thank you for bringng this to our attention. We are currently investigating the matter and will respond with any further information.

  

  Business Response

  Date: 12/06/2023

  Thank you for sharing your concerns. We want to clarify that taking advantage of our residents goes against our principles. For 35 years, we've consistently outlined pricing and terms in our lease, ensuring transparency. After assessing your case and reviewing our records and pictures, we found the charges were incurred due to insufficient notice (less than 60 days) and leaving the premises unclean. We are unable to provide the refund you requested since your account has been submitted to collections.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Duration from May 2022 to Sept 2023 @ $779 then to $859/mo. I was promised adequate living within 5 minutes of my school (*****) in *******, **. What they delivered was a run down apartment 15 minutes away (drive time) from my school in Lafayette, ** in an apartment that was abandoned by a previous tenant while the other two were still living there. I knew this was abandon by this person because there was eviction paperwork laying on the counter signed by the Sherriff when I walked in for the first time. They then proceeded to alter out inspector so each time the new one would inspect, they had no history of the apartment so they could blame the current residents for the state of the trashed apartment i moved into. There were stains on all the carpets, malfunctioning equipment, oh, and our FRONT DOOR HAD BEEN KICKED IN! To fix it, they just screwed the door back together, painted over it, and acted like nothing happened. Every time I would bring this up to our inspection rep, they would deny any record of any of these defects and just blame it on the current residents. At one point they tried to charge me $1000/mo because I had a "single bed room". This was not a room, but a glorified closed that one rep asked if I could fit another bed in the room?!?! Which would have been a major fire hazard, These people and this company DO NOT care about the health and safety of you or your children. The only thing on their mind is how to extort and exploit young, **** college kids into forcing them to pay as much money as they think they can get away with. Even in my talks with the last (of 5 in 1.5 years) of inspectors, the only thing they tried to fix was the black stains on the entryway carpets. And before some random desk jockey gets on to "apologize" for anything that **** or may not have been resolved", just know I have pictures, emails, bank statements, texts, and roommates (which can verify what I have said) of all my complaints about this terrible company. STAY AWAY

  

  Business Response

  Date: 10/19/2023

  We apologize that you did not received the service you expected from us. We are currently investigating the matter and will be in contact with you and/or will post accordingly.

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [This is the exact type pf response I would expect from this company. A blatant copy and paste from some one sitting at a desk that has nothing to do with the complaint. We had to live in a unit that was falling apart, with a door that HAD ALREADY **** KICKED IN, stains on the carpet, and generally been forgotten about. This company preys on young adults and simply tries to exploit their ignorance for their own monetary gain. We tried addressing these problems multiple times and each time we did, we would get a new inspector. Weird how that works out...
  This does not solve anything and I will be taking my complaints to the media soon. ]
  
  Regards,
  
  ***********************
  

  

  Business Response

  Date: 11/16/2023

  Sorry you feel this way. That is the message we type we investigate your compaint and then once we go over all our notes that our staff keep on file and speak with our staff, we then come back and give you another response. I'm curious why you didn't take advantage of our transfer option. If you were not happy with your living conditions, you could have requested to move to another apartment or communtiy. The first transfer is free, and you are allowed to transfer as much as you would like, if there are spots available. Also, I'm not quite sure what you want a refund for? We provide all pricing information for a private bedroom online and a schedule of fees in your resident handbook. Did you fill out a move-in inspection sheet? It's crucial to fill out the move-in inspection sheet to avoid charges for pre-existing damage upon move-out. It also seems that you terminated your lease early. So, based upon the lease you signed, that is subject to fees because you did not complete your full lease term. The other fees were split evenly between the other roommates that were in your apartment during your stay for damages.We understand your frustration, and if you wish to discuss this further, feel free to contact our corporate office at ************.We're open to addressing any media inquiries and can share documentation supporting our side of the story.  Again, apoligies that we did not meet your expectations. We have been providing housing for students for 35 years and it is not our intention to scam our residents.
  
  To those choosing housing with CHS or any provider, we strongly recommend thoroughly reading the lease. This ensures a clear understanding of your tenant responsibilities and helps confirm that the pricing aligns with your budget. Open communication with housing staff is key; explore alternatives and options should any issues arise during your stay.