We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Irrigation Repair

Homecare Irrigation, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2023 we contracted with Homecare Irrigation to do our spring startup and fall shutdown services. In the fall, I received an email from **** stating he would be in our area on "Monday, September 24th", however September 24th 2023 was actually a Sunday. Regardless, he never showed up on Sunday the 24th or on Monday the 25th. I sent him repeated emails to get clarification on when he would actually be coming to do our shutdown and never got a response.Over a month later, on October 26th, I gave up and hired someone else to do the work.When I (laughably) received a proposal to do our 2024 service I just ignored it and went with the competitor who was actually responsive. The other company did both our startup and shutdown services last year. I am now receiving invoices from Homecare for spring 2024 startup which they never did. I have tried emailing them about it and never got a response. I tried calling their business phone and get a message that their voice mailbox is full. I just received a letter in the mail about it from a *** ******** asking me to call her about it, but the number in the letter is not a valid phone number.This is borderline harassment at this point, and I have no idea how this operation is managing to stay in business.

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November I prepaid the company $270 to open and close our irrigation system in 2023. In Mid May I had not heard anything about scheduling the open. I emailed and attempted to call the business phone. No one responded for more than a week. The person who responded told me that my sprinklers had been opened on May 15th. This was demonstrably false. She then said that they would be out on the 24th of May. I asked when as I would need to be home to open the garage where the controllers is located. She said I would need to text the technician and find out when he was on the way. I told her that was unacceptable and that I wanted a refund of the $270. In an email she said she would send a refund. I have emailed twice since then as no refund has arrived. No response from this company at all.

Homecare Irrigation, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.