ComplaintsforIndy Party Rental

• Initial Complaint

  06/15/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Initial transaction was made 5/15/2023. Invoice is 17428-8492.They were going to provide rental of a dunk tank for $333.59. They charged me additional $200 because they try to pick up the dunk at a different time that the agreed time at 11pm on Saturday. We talked to them an agreed on a pickup on Sunday and no charge, but they still charge me claiming they went to pick it up at 9pm on Saturday (contract said 11pm-1am) as it was when festival was over.The dunk tank was low quality and did not work appropriately. Mechanism did not work.We tried talking to them, but they do not want to resolve it and threaten us if we take legal actions.We just want a refund and stop them to charging me any additional charges without authorization.

  Business response

  06/15/2023

  We have already informed the customer of why via emails
  Quick summary, client told our staff at the time of stop off to be back at a time, our driver came back at the customer requested time. we were not given access to retrieve our property, the event staff stood in front of the truck not letting us in, but did let another truck in our of spite. Customer will charge for our guys (2) to wait almost an hour, and wanted us to carry a several hundred lbs dunk tank over 1-1.2 to 2 blocks, this is something we will not do, after 12 phone calls to the clients over 2 numbers with no answer over a 1 hour period (call log below) our driver left, later that night the client called asking where we were, the client said they will call us back, after 30 min of waiting our 2nd driver did not hear back from them, as they wanted us to carry the tank again.

  *******************************************************************
  *********************************************************
  

  Client signed contract knowing additional trip charges would occur, and our labor rate, also that the tank MUST BE truck access

  Customer will billed for 2 additional trip charges and 1 hour labor for 2 persons, as we wasted time caused by the client.
  
  Client should have been billed more based upon contract terms, client did sign contact knowing truck access, labor cost, and re-deliver/truck roll cost.
  

   

   

  Sat, Jun 10, 2023 7:58 PM **** ********** 39 00:00
  00:00 show
  Sat, Jun 10, 2023 7:20 PM **** ********** 32 00:00
  00:00 show
  Sat, Jun 10, 2023 7:17 PM **** ********** 35 00:00
  00:00 show
  Sat, Jun 10, 2023 7:16 PM **** ********** 76 00:00
  00:00 show
  Sat, Jun 10, 2023 7:15 PM **** ********** 34 00:00
  00:00 show
  Sat, Jun 10, 2023 7:13 PM **** ********** 35 00:00
  00:00 show
  Fri
  
  Sat, Jun 10, 2023 7:54 PM **** ********** 32 00:00
  00:00 show
  Sat, Jun 10, 2023 7:21 PM **** ********** 31 00:00
  00:00 show
  Sat, Jun 10, 2023 7:18 PM **** ********** 39 00:00
  00:00 show
  Sat, Jun 10, 2023 7:16 PM **** ********** 64 00:00
  00:00 show
  Sat, Jun 10, 2023 7:15 PM **** ********** 31 00:00
  00:00 show
  Sat, Jun 10, 2023 7:12 PM **** ********** 39 00:00
  00:00 show
  Fri
  
  
  here is the call logs for the 10th from 7pm to 8pm it was not 9 calls our error it was 12 calls between both numbers. They did refuse truck access we have it on body cam they refused access, no credit will be given as no access was provided and our drivers had to wait also, you should have been billing $80/hr x 2 drivers ($160.00) + 2 trip charges
  
  in addition you sis sign, and read, and initial the dunk tank policy
  *******************************************************************
  
  ..." Dunk Tank Setup
  **MUST BE ON GRASS** no asphalt or concrete if you need it onasphalt or concrete you MUST contact us prior.
  *MUST BE* TRUCK and/or TRAILER ACCESS
  *HAVE WATER READY WE WILL NOT WAIT*
  Setup is billed at fees customer is responsible to make sure water is accessible to us at time of drop-off and pickup, if water is NOT ready customer will be billed for drivers wait time automatically
  ".....
  
  *********************************************************
  
  Delivery / Re-Delivery
  This fee is CASH only Customer is responsible to be home for the delivery we will not call you unless you have picked the call before option,
  If you not home or if you are not ready for us, you will have to pay a $100.00 Re-Delivery fee for the item (s) as it is not our fault, and we do pre-tell you a time to be home/onsite
  
  Again to recap, our drivers WILL NOT carry a dunk tanks about 1-1/2 to 2 blocks, it must be truck accessible, if your venue did not allow it, then please take that up with the venue.

   

  Customer response

  06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  -They are not accepting responsibility on faulty equipment and poor quality of dunk tank

  -They do not accept the contract established the pick up time after 11 pm, but are trying to hold the customer accountable for the rest of the contract

  -They do not accept responsibility they did not informed their employees the correct pick-up time

  -They so not mentioned they went back on their word when we talked to not charge us extra and pick up Sunday

  -They threatened the customer with more charges if we looked for help with BBB or legal help

  -They have been very offensive and disrespectful on phone since the start

   
  
  Regards,
  
  ***************************** ****** ********

  
  

• Initial Complaint

  02/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I rented equipment for my husband's birthday party and the equipment didn't work properly . When we turned the equipment up the speaker continued to go out . I sent a message to them during the party and didn't get a response until the party was over . They do not have a number that you can contact you have to chat but when you chat they do not respond immediately. When I finally spoke with them they lied and stated that we was shown how to use the equipment and we was not . They also lied on my son saying he stated that the equipment was working . I have all the emails and want a refund asap .

  Business response

  02/28/2022

  
              PA system was working upon pickup and also verified upon return of the PA system, PA was retested with no issues found, was also rental again on 2-26-2022 with no issues pre & post of the rental.
  
              Person returning PA did mention there was an issue and after looking into it in front of the person who returned it late; it was determined that is was a customer Bluetooth issue not our equipment.
  
              We gave the customer the opportunity to come in and show us the issue and the customer to date has declined to show up. As we do not rent the Bluetooth devices, there are many versions of Bluetooth and compatibility issues with Bluetooth and paring; as they did not rent the Bluetooth device from us we have no control of what is plugged into the PA. The PA was tested pre & post in front of the person picking up with no issues on our end.
  
              Customer signed a NO REFUND policy and a policy on returns, customer did return late (late fees were assessed) we feel this is a ploy to get out of the late fee for the return, as the customer refused to come in with her Bluetooth device.
  
              It is well know there are complicity issues with Bluetooth devices, compression, bitrates and versions we do not guarantee compatibility on Bluetooth devices for this reason. As Bluetooth using the same freq. as 2.5ghz Wi-Fi routers, this means ANY! internet router, cell phone, cordless phone or other Bluetooth devices with in 100meters (*******  feet) could effect the compression rate. If the compression rate is effected then the PA system with skip, cut out, no audio, and do what ever it needs to do to try to fix the compression issue, thus we DO NOT RENT or guarantee any Bluetooth devices for this reason; as we did not design and intergraded Bluetooth device paring in the PA that is up to the manufacture of the PA system as we are not design engineers as to many factors are at play with Bluetooth devices
  
              In conclusion, the PA was tested in front of the person pickup and dropping off 100% working, customer refuses to bring in the Bluetooth device for testing.The PA rented again the last weekend with no issues pre or post of that customer returning. This customer has a balance due of $125.00 for a late returned as outlined in their signed contract with us, as we will not issue any refunds as no issues on our end were found.Tell us why here...

  Customer response

  02/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************************
  The Company is lying the man that gave us the system did not test or show it to my husband at all . When it was returned it was not late my son sat out there 45 minutes before someone came . In addition yes I signed a ni refund but the refund policy but the policy does not day anything about if the system does not work properly. When my son returned it there was not a discussion at all about the Bluetooth issue because my son was not at the party the whole time he was only there for 30 minutes to watch the door until our uncle arrived . I was given one time to come in and how would I know which machine it is because it does nor have any serial numbers on the receipt .I would like half of my money back or I will contact the attorney General.

  Business response

  03/01/2022

  Follow-Up:  Again customer has not set a time to come in and to date refuses to make an appointment to come in with the connected device (s), customer still has outstanding balance of $125.00 with us for late return (customer did sign on the invoice & e-signature about late return fee), *IF* the customer can prove the PA is bad.... 1 speaker only we will refund the $25.00 (difference in cost of a 1 vs. 2 speaker PA) but this unit was tested pre & post this customer, and again pre & post this past weekends customer with no issues on our side. At this time no refunds will be issued as we are unable to reproduce any issues with the PA system. The PA was tested before the person took it, and signed an invoice saying it was working at the time they took the unit, upon return it was tested again in front of the person returning the PA and no issues found.

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