Business ProfileforAmerican Lawn Mower Company

I am writing to file a formal complaint against American Lawn Mower Company, Earthwise regarding a significant issue I've encountered with a purchased product and the lack of resolution despite numerous attempts to address the matter.On July 27, 2022, I purchased a 3in1 garden tool set from Earthwise for $39.99, accompanied by a 2-year warranty. The purchase was made through a 3rd party vendor, *****************, and the order number for this transaction is 2220710100.Regrettably, the handle of the garden tool set broke upon initial use. Consequently, I promptly contacted American Lawn Mower *** to report the issue and requested a replacement handle as per the warranty terms. Initially, the business assured us that they would address the matter and send a replacement handle.However, despite their commitment, we have not received any replacement or resolution for this issue. I have diligently followed up with American Lawn Mower *** on three separate occasions, speaking with ***** on the following dates: January 12, 2023, March 2, 2023, and April 13, 2023. On each occasion, ***** assured me that the issue would be resolved by sending a new handle, yet to date, I have not received any such item.This lack of action and failure to honor the warranty commitment is highly disappointing and concerning. As a consumer, I expected timely and efficient resolution under the warranty terms. The consistent promises made by ***** regarding the resolution of this matter have not been fulfilled, causing significant inconvenience and dissatisfaction.I am seeking a swift resolution to this matter. I request American Lawn Mower *** to honor the warranty and promptly provide the replacement handle for the defective garden tool set.I hope this complaint prompts immediate action and resolution from ALM. I appreciate your attention to this matter and kindly request your assistance in facilitating a satisfactory resolution.Upon request, I can provide copies of relevant documentation, including purchase receipts and communication records with American Lawn Mower ***Thank you for your time and assistance in addressing this issue.Sincerely,*********************************************